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Lakes & Mountains of Austria Tour
We returned late last night from our holiday with Riviera in Austria - Lakes and Mountains of Austria. I said to Maggie , our tour guide, that I would email you to express our satisfaction with every aspect of our holiday. Maggie was outstanding. Her knowledge of the area was incredible and her organisational skills ensured we knew exactly where to be and what was to be seen.
I would also like to thank you for your good choice of hotels, particularly the Das Alpenhaus in Kaprun. The standard was very high and the food was excellent.
We would certainly recommend this holiday and your company.
The weather could have been better but that is outwith your control and it didn’t really hinder us from enjoying the holiday.
Review by Eleanor and John Carvel on 25 August 2016
Just returned from a tour to Austria with Riviera Travel and would just like to thank the whole team for a wonderful holiday. Hotels were good, food good, scenery spectacular and the tour guide and coach driver were superb. Also the other clients were good fun and everyone got along just fine. It’s what holidays are all about. Cheers. Travelled on 26/07/2012
Review by Jeff Worrall, Beverley. on 8 August 2012
Just returned from a superb holiday in Austrian Lakes. Would like to thank Julie the Tour Manager and Roland our coach driver for a wonderful holiday. Scenery was spectacular. All the group got on well. Would recommend this holiday.
Review by Barbara Charnley on 20 May 2013
Just returned from a wonderful holiday in Austria. What a beautiful country. Jan the tour manager knows everything there is to know about this country as she has lived there several times. The scenery as you travel is breathtaking. Seth the driver was superb getting us back to the hotel in seemingly no time when we had been on a tour. Our fellow travellers deserve a mention as they were simply brilliant.
Review by Julie and Elaine on 20 July 2013
We have recently returned from the above named holiday and would like to say that this ranks as one of the best holidays we have been on. The hotels, locations and food were excellent. Our tour guide Janet Cross was first class and dealt with a couple of tricky situations with good humour and efficiency. Our driver though not much of a communicator was excellent and dealt patiently with atrocious local drivers. Perfect weather helped of course but you have put together a truly outstanding package.
Review by Gillian RIZK on 30 July 2013
We booked this holiday having never travelled to Austria, and what a fantastic choice it turned out to be! Salzburg was mesmerising, and the lakes and mountains simply took our breath away with their beauty and majesty (no exaggeration!). Both hotels were of the highest quality, with friendly helpful staff, and superb food. Our tour manager, Janet, blended wonderful humour with fascinating insights into the geography and customs of Austria. Together with our coach driver Roland, they made a great double act! Our fellow travellers were fantastic company, friends were made, and we are left with many wonderful memories to treasure. Thank you Riviera for a fabulous holiday.
Review by Chris and Gill Crow on 31 July 2013
We have just returned from your Austrian lakes and mountains tour. It was a present to celebrate my 50th birthday. I just wanted to say what an absolutely amazing time we had. From start to finish it was an absolute joy. Both hotels were superb, particularly the Alpenhaus. Our tour guide Sarah was knowledgeable, fun, accommodating, interested, interesting and caring. Our driver Roland was faultless. Every day was packed full of beauty, interest and just the right amount of activity. Well done to everybody involved. I will treasure the memories we made this trip. Personally I would have loved to see the salt mines, but I understand why this has been changed to the trick fountains as it is easier to negotiate this. We will definitely be recommending your company to others (I have already) and will be using you again. Thank you so much!!!
Review by Laraine and Andy Hughes on 14 August 2013
We have just returned from our 10th Riviera holiday . We were fortunate enough to visit Salzburg at festival time which added to our enjoyment of the city . We moved on to Kaprun, a total contrast with beautiful mountain scenery . A special mention for Julie an exceptional tour guide , who had vast local knowledge,answered all our questions and for whom nothing was too much trouble . She made the holiday all the more enjoyable .Two suggestions for new holiday locations———they are Amsterdam (other than by boat) and Switzerland ‘s Bernese Oberland . Finally how about discounts for your regular holiday makers ? Keep up the good work Riviera .
Review by Mr and Mrs Hill on 22 August 2013
We have just returned from yet another brilliant Riviera holiday, Very good hotels, excellent food, great company, everyone got on so well!! The views were amazing. Julie our tour guide was just brilliant, as was Roland our coach driver. Would highly recommend this holiday. Thank you Riviera.
Review by Lynn and Dave Radley on 22 August 2013
Marvelous holiday. Well chosen hotels with a great variation of day trips that gave us different sides of this beautiful country: Salzburg was a revelation, and Kaprun was simply how we imagined a Austrian small town to be - beautiful. Superbly organized by our fantastic Tour Manager Julie, who gave us so much local information and also showed she really cared about each individual guest. She really did go ‘the extra mile’. Thank you also to Roland who never once made us feel nervous with his driving, even round all those hairpins!!
Review by lita nicholls on 23 August 2013
Fantastic holiday from start to finish, very friendly people on the coach which helped make it enjoyable. Both hotels were excellent the tour guide JULIE was very knowledgeable and very very helpful, ROLAND the coach driver was an excellent driver, especially negotiating all 34 bends on the mountain, I felt safe with his driving, keep up the good work. Hope to see you next year ..... Thank you
Review by frances ray on 25 August 2013
We have just returned from Austria tour with Riviera, and have to say it was a lovely holiday, Salzburg for the 3 nights we stayed was just beautiful it also helped with the good weather. Kaprun for the remaining 4 nights was a different feel but just as lovely. Sarah our tour guide was very informative and helpful in every way, nothing was too much trouble and we would not have been able to do as much as we could on our free day without her guidance. Travelling the alpine routes was very smooth with Roland our driver. We met some lovely people in our group, drinks and laughs after dinner, oh and saunas!!! Thank you.
Review by Linda & John Taylor on 14 September 2013
We returned on Friday after an excellent tour of Salzburg and Kaprun. This was our first trip with your company and thanks to Sarah’s superb language skills and knowledge of the area and helpfulness and kindness to everyone, and Roland’s excellent driving skills we had a great holiday and will now be using your company in the future. I think It will be difficult to reach the standards of the hotels and service provided on this tour, particularly the swimming pool and sauna facilities in Kaprun
Review by Mr P Tivey on 17 September 2013
I have just returned from my first trip with Riviera. The Austrian tour is simply stunning. Everything is so well organised. We did start off with poor weather and our Amazing guide Janet kept apologising as if she was responsible. But it only added to the Atmosphere seeing the snow on the peaks. She is such a fantastic character and there is nothing she doesn’t know about Austria. She really goes far and beyond her duties. Janet really made it so much fun. Her funny little stories kept us laughing. Her sidekick Roland has to be the best driver in Europe. Not once did i feel nervous going up those glorious roads to GrossGlockner. Well done Roland. Many Thanks for a great Holiday.
Review by Mrs L Reed on 20 September 2013
We had a lovely time on this holiday.The weather could not have been better and the hotels in Salzburg and Kaprun were very good, with interesting meals and pleasant staff. Hans the tour manager kept us well informed but also gave us plenty of time to do whatever we wanted which is a balance we liked. The scenery was just great. Our first time with Riviera but already we are thinking about booking for next year,maybe to Spain. A very nice experience all round.
Review by Tom&Tina; Morton on 21 September 2013
Many thanks to Hans our tour guide for his help, information and tact in dealing with a most ignorant couple who seemed to think the tour was for their sole pleasure. Excellent food, accommodation and travel arrangements. Perhaps leaving the hotel a little earlier for the return journey to Munich would have allowed for the inevitable road works. Many thanks to all concerned.
Review by Jim Cheers on 30 May 2014
What a great holiday. Excellent hotels with a great variation of day trips at a realistic pace, gave us a good overview of this beautiful country. Salzburg was a revelation, and Kaprun was how we imagined an Austrian mountain town to be. Superbly organized by our fantastic Tour Manager Hans Pearson; the best we have ever had with any tour company! Roland also was excellent and never once made us feel nervous with his driving!! All in all a brilliant tour with a great crowd of fellow travelers made perfect with the weather in both Salzburg & Kaprun.
Review by Neville & Barbara Chapman on 17 June 2014
My wife and I have just returned from your trip to “Lakes and Mountains of Austria”. This trip was the third we have had with your company. I was delighted with the old hotel, the Stadtkrug in Salzburg. It is a lovely old building that has a very friendly atmosphere. All the staff were friendly, polite and helpful. Moving on to the hotel Das Alpenhaus in Kaprun, this also was delightful. There are many good views of the mountains from the modern hotel. “Hans” the Tour Director was very good. He was on time, got the day’s programme well and truly organised, unfailingly, helpful and supportive. We shall be happy to view the “Escorted Tours” you have organised for the next year, and look forward to holidaying with you again.
Review by Margaret and Peter Statham on 27 June 2014
We took the Lakes and Mountains of Austria trip at the beginning of June and can thoroughly recommend this tour. We had three nights in Satlzburg at a lovely old and family run hotel. The food was excellent and the family so friendly, they got to know what drinks we liked. The tour of Saltzburg was very interesting and we saw some amazing scenery on our day in the Lake District.
We moved to Kaprun, up in the mountains to a second lovely hotel. There was snow on the mountain tops behind the hotel and we could hear the cuckoo in the woods behind as well as the cow bells. The trips to the Krimml waterfall and to the Grossglockner were outstanding. The additional facility of a beautifully clean and well equipped spa, at this hotel was very useful as the two free days at Kaprun happened to be a Sunday and Bank holiday when the village was closed.
The services of Jan the courier were attentive without being overpowering and Roland, our driver for the whole tour, could not have been bettered. Roland even found a herd of Ibex for us to photograph!!
Warning, there is quite a bit of walking on this tour so it is not for the less able and if the weather is hot, as it was for us, there is no air conditioning in the hotels. Otherwise we could recommend this tour to anyone and will certainly be using Riviera travel again.
Review by Alan and Jan Phillips on 1 July 2014
We have just returned from the Austrian lakes having had a wonderful holiday. The 2 hotels, although very different were superb in their own right. Clean and serving excellent food. We were lucky enough to hit Salzburg when a two day music festival was happening, it was like Glastonbury without the mud! The staff at both the hotels and of course Mark, our courier and Roland the driver were excellent, professional as well as knowledgeable and good company. The whole Riviera team were very helpful and kind especially as I had the misfortune to break a leg a few weeks prior to travel and arranged extra assistance and suitable seats on the plane. We are off to Victoria falls in November and are already looking forward to our next Riviera experience.
Review by Andrea Webster on 9 July 2014
We have just returned from your Alpine Tour of the lakes and mountains of Austria - 10 - 17 July and wanted to say how marvellous it was. The tour itself was so full of interesting places to go and see. The hotels were superb, and everything went smoothly. We especially wanted to let you know how wonderful our tour guide was - Sarah. We don’t know her other name but she took such good care of us. Not only did she see to everything, but she was so full of useful and interesting information all along the way. She was truly a ‘star’ and we would like you to forward this email to her just to let her know who much she was valued. It is always chaotic and rushed at airports to say good-bye, but she does deserve a special tribute. Thank you again
Review by Michael and Eileen Feord on 18 July 2014
What a great holiday, in fact I would go as far as to say the best we have had with Riviera!! The two hotels we stayed at in Salzburg and Kaprun were superb, especially the one in Kaprun. Julie the tour manager knew anything and everything about the whole area that we were traveling in and her descriptions and instructions of what do and see on our leisure days were better than having a sat nav!! Also the coach driver, Roland, was a very safe driver who couldn’t be faulted with his consideration for his passengers. All in all a superb holiday with super tours and enough free time to visit other places of your own choice. Well done Riviera, we can’t wait to book next years holiday with you.
Review by Howard Franklin on 23 July 2014
After my first holiday with Riviera last year to the Dordogne, I did not think I would go away again and have such a good time, but this last holiday did not disappoint in any way. The weather was glorious (a bonus), the places we visited were interesting and also beautiful and Julie, our tour guide, was so informative, telling us so much about Austrian life. She was also extremely helpful in suggesting places to visit on our free days, the only problem being what to choose to do! The two hotels were extremely good and comfortable, as was the food. Our hotel in Kaprun was changed at the last minute, but I would thoroughly recommend you use the Hotel Tauernhof again. The staff were so friendly and helpful, the food was excellent and it had a lovely bar area for us to use at night after dinner. Having the indoor swimming pool was good too, especially to cool down after being out all day. All in all we had a brilliant holiday. Looking forward to the next one now, just have to decide where to go!
Review by Hilary Thompson on 23 July 2014
Dear Sirs, Firstly can my wife and I thank you for our excellent holiday that we had in Austria, starting14th July. It is the first time that we have travelled with you, having received recommendations from several friends. We know that the glorious weather enabled us to get maximum enjoyment which is always a bonus but the format of the holiday was excellent, with cleverly arranged tours with sufficient free time to relax. The choice of a city i.e. Salzburg then moving on to Kaprun was very much to our taste and the whole structure was top notch. The Stadtkrug hotel was adequate, full of Austrian character with very friendly staff, although the four star category is questionable in our view. The change of hotel in Kaprun to the Tauernhof was an excellent choice and everyone of our group that we spoke to were exceedingly happy with their rooms and friendly staff. We know that any group of people are a mix of characters and it is only a matter of luck whether they bond together but we have to say that we were very lucky and there were no moaners and groaners, which was probably due to the well organised holiday.
Lastly but by no means least was your fantastic tour guide Julie. In all of our travels, my wife and I have never had such a well informed guide who clearly loves Austria with such in depth knowledge. Her timing was superb whereby she did not flood us with facts when we wished to relax on the coach but was able to pass on the essential information such as arrival and departure times for trips etc. just before we needed them. The allocated seats on the coach allowed all to see the views when either travelling to a destination or returning. Well done Julie and very well done Riviera. It will not be the last trip hopefully that we make with Riviera.
Review by George & Janet Mansell on 25 July 2014
A brilliant two-centre holiday with efficient transfers. Well appointed hotels in both Salzburg and Kaprun with good food and friendly staff. Gaby, our local Austrian guide, walked us through and around Salzburg on our first morning and her enthusiasm, love of her country and sense of humour, gave us our first insight in to how beautiful a city Salzburg is. It was great to have free time to explore the city ourselves. Julie, our Tour guide, provided us with information as we journeyed from place to place. Nothing was too much trouble - snippets of facts relating to Austria were very interesting as was the tips she gave us on how best to spend our time in each place. An added bonus on this holiday is that our programme did not start until 9 a.m. each day! The lakes and mountains were spectacular and even more so in brilliant sunshine. Did Roland really drive us around the 34 hairpin bends to the Grossglockner? We counted the signs just to prove it - thank you for such a stress free and smooth ride. He and Julie make a good team. A friendly, jovial and interesting group completed for us a very enjoyable and memorable holiday. Thank you all.
Review by Sandy and Ken Dummer on 8 August 2014
Not much to add to the other reviews, other than to say that Julie was an outstanding tour guide, and Roland an excellent coach driver. They clearly have a strong rapport and make an excellent team, which was a bonus to a most enjoyable holiday: thank you!
Review by J & M Hutchinson on 6 September 2014
We have just returned from our second holiday with Riviera. Having done the Lake Garda, Venice & Verona tour last year and being completely blown away by the excursion into the Dolomites, we were really keen to see more of the mountains and boy are we glad we did. The first three days in Saltzburg were delightful, despite the rainy first day. Tour of Salzgammergut with visit to St Wolfgang and Mondsee was extremely enjoyable but the second stage of the tour in Kaprun was the definite highlight. The hotel Das Alpenhaus was first class with all amenities including outdoor and indoor pool area with fitness centre, spa and sauna facilities. Staff couldn’t do enough for us and barman Fritz kept us well supplied with cocktails each evening after a lovely dinner. The excursion to the Grossglockner glacier was amazing and made more enjoyable by the excellent driving of our coach driver Roland and good humour and professionalism of Sarah our tour guide, who both worked hard to ensure we got the best out of our time in Austria. Thank you Riviera, Sarah & Roland for a wonderful holiday. We will definitely be booking another tour in 2015; we’ve yet to decide which one although Pompeii, Capri and the Bay of Naples is current favourite.
Review by Pam &Dave; Hayes on 9 September 2014
This was our third holiday with Riviera Travel and again we were delighted with our choice of holiday. We thought that the itinerary would show us parts of Austria we wished to visit again and some areas we had not previously covered. It was a perfect choice. The two centre stay was ideal, giving us 3 nights in Salzburg so we could enjoy the city. The Hotel Stadtkrug was a perfect choice. It oozes character and is family run making it a perfect choice. The staff do everything they can to make your stay comfortable. The rooms are very comfortable and spotlessly clean. Breakfast was the best we have had in any hotel with the most wonderful choice and fantastic staff. The Hotel in Kaprun, Das Alpenhaus was a complete contrast and had very good facilities. We had a problem with our room on our arrival and this was dealt with promptly and we were moved. The tours were very well organised and were outstanding. Arriving back at the hotel in the afternoon with time to change for dinner was much appreciated. An relatively early start each day allows for getting there ahead of the crowds, a very good idea. Our tour manager Mark was perfect, efficient, pleasant, informative and humorous. He did everything he could to make everyone comfortable and ensured we had a wonderful holiday. Our coach drivers were all good but Roland who was with us for 4 days was superb and made the long journeys safe and comfortable for us. The journey from the airport to Salzburg on arrival was very long, 5 hours, approximately twice the time it should have taken. The journey from Kaprun to Munich on the way home too was longer than anticipated. None of this was anyones fault and did not detract from our enjoyment but just thinking ahead perhaps starting and finishing the tour on different days from a Saturday might be better? Are the motorways busier on Saturdays? We will be looking at the new brochure which arrived whilst we were away to choose our next holiday. Thank you Riviera again for a great time.
Review by Charles and Angela Corbett on 14 September 2014
My wife and I have just returned from the Lakes & Mountains of Austria tour which was stunning to say the least. Our tour manager was Mary, who like our tour bus driver Roland, was excellent and ensured our needs were fully met. I would like if you could pass on my thanks to Mary our tour manager, for the information regarding a radio station - Midwest radio - which she gave us. On our return home we found this radio station and would like if you could forward on our gratitude. The radio station does just exactly as she says and is now our daily listening programme. Thank you so much
Review by Reg Blair on 26 September 2014
An absolutely excellent tour of Austria with a fantastic coach of fellow passengers. We were fortunate with the weather which enhanced the wonderful sights we were lucky to experience. Our tour manager Maree was superb! She had such a passion for her job and for Austria - she never stopped telling us the ‘ins and outs’ of the country! So informative and we knew we were in safe hands. We have been with Riviera on 4 trips and this surely was the best. The standards the company set remain consistently high and it certainly encourages us to re-book with them. We are looking closely at the Malta trip and Vietnam trip for next year. We did have reason to ask Maree to sort out an issue and she did so very professionally. We were indebted to both Maree and Roland for their care and courtesy. You can see why Riviera wins awards. Very well-deserved!
Review by Mary and Tony Gray on 18 June 2015
A wonderful holiday. A revisit to this part of Austria after over 40 years and it did not disappoint. The scenery is still magnificent, but the reduction in the Grossglockner glacier was a shock. The weather was perfect, some days were too hot. Hans did an excellent job of managing the tour. His knowledge of the country was impressive and he was constantly on hand with useful information. As others have commented, the amount of free time was just right to do your own exploring. The Zell/Kaprun Summer Card which Hans provided, gave cheap bus journeys and free lifts and cable cars. The Stadtkrug hotel in Salzburg is very old, full of character and charming. The evening meals were a set menu but all were very nice and the staff helpful. The Das Alpenhaus in Kaprun is a pleasant modern hotel but none of the main courses of the evening meals were enjoyable. There was never any doubt of Roland’s driving ability as he negotiated the hairpins of the Grossglockner. Another first class Riviera holiday.