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Riviera Travel
Frequently Asked Questions

 


Need answers? We've answered some common questions people have when booking and travelling with us. 

For FAQs regarding life on board a Riviera Travel river cruise please click here.

 


General FAQs 
 

How do I make a booking?

You can make a booking on our website – simply select the tour you wish to book and click 'Book Now'. On some holidays we need to request flight seats – these are also bookable on-line but we will not take any payment from your card or confirm your booking until we have secured your flights. We will send you confirmation once this has been done. Alternatively, simply telephone our Reservations Team on 01283 742 300 -  Opening hours are 9.00am to 7.00pm, Monday to Friday and 10:00am to 4:00pm, Saturday and Sunday.

How can I pay for my booking?

All payments must be made in Pound/Sterling.

Payments can be made by either bank transfer, cheque or debit/credit card. 

Due to arrangements with our bank and card handling companies bank transfers from non-British accounts must be made in Sterling and a charge of £10 per transaction must be added, please note this may also incur charges from your bank.

Is my money protected?

We are fully bonded with the CAA and ABTA so you can rest assured that your money is safe in any eventuality.

What documentation will I receive after making my booking?

When booking online you will receive an email immediately following confirmation of your payment. We will then send you a copy of this confirmation by post, which you will receive within 10 days. For bookings by telephone you will receive a confirmation within 10 days of your booking having been processed. Along with your confirmation, in the post you will receive a passenger information form, which contains all the information that you have provided about each passenger at the time of the booking, as well as space to provide additional information such as passport details. It is important that you carefully check the information on this form and return the form with any missing information completed. You can also provide this information on-line by clicking 'My Booking' from the homepage.

Do I need a passport?

You will require a valid passport for your holiday. Please check with www.fco.gov.uk for any validity requirements beyond the return date of your holiday.  For details on how to obtain a passport log onto https://www.gov.uk/government/organisations/hm-passport-office or enquire at your nearest Post Office.

Will I require a Visa?

Visas are required by UK Passport holders to enter a number of countries that we operate to and may incur an additional charge. Details about visas can be found on each holiday featured. Please check carefully if you need a visa as we cannot accept responsibility for the cancellation of a holiday due to the non-granting of a visa. If you are unsure whether you require a visa please contact our Reservations Team on 01283 742 300 .

Are there any additional passport requirements if I am travelling to the USA?

British passport holders do not require a visa under the US Visa Waiver Programme. Your passport must be machine readable (i.e. a red passport with two lines of letters, numbers and ‘>>>>’ at the foot of your personal details page). All British passport holders qualifying for the Visa Waiver Programme must now apply online for authorisation to enter the USA. This is done by going to https://esta.cbp.dhs.gov and registering at least 72 hours before travelling. Without authorisation prior to travel, admission to the USA may be denied at the Port of Entry. Non-British passport holders should contact the American Embassy for more information. Further details can be found at https://uk.usembassy.gov/.

Do I require travel insurance?

It is a condition of booking that you carry suitable travel insurance – we offer a competitive policy that will be offered when booking your holiday.

I have reduced mobility; can I still travel?

We want to ensure you make the correct choice before you book your holiday with us. If you have any concerns regarding the suitability of the holiday due to reduced mobility we would encourage you to contact us or call us on 01283 742 300 to discuss these concerns; our offices are open Monday to Friday 09:00 to 7:00pm, Saturday and Sunday 10:00am to 4:00pm.

Accommodation

For all tour and river cruises which include a hotel stay, the hotels we use have been chosen due to their location and standard, the facilities offered can differ, it is therefore important that we make the appropriate enquiries with our suppliers on your behalf to ensure any special needs or requests can be catered for.

Overseas Transport Arrangements

All of our tours involve coach travel. The coaches we use have not been adapted for wheelchair access.

Air Travel

We are able to arrange airport assistance for anyone with reduced mobility. This is a free service which must be arranged with the airline prior to travel. If you would like us to arrange this assistance for you it needs to be pre-booked more than 48 before your flight departs.

Eurostar

If you have reduced mobility and are travelling on one of our Eurostar tours please contact us. Should you need to travel in your own wheelchair, Eurostar does have specially adapted wheelchair spaces which need to be pre-booked. If you would like assistance at St.Pancras we can make Eurostar Assist aware of this requirement, you would then need to make your way to the Eurostar Assist desk at St.Pancras at least 60 minutes prior to your departure.

Guided Tours

We include guided tours, however due to the natural terrain of the locations we visit these may be a challenge for anyone with reduced mobility. We also sometimes use different modes of transport to complete our itinerary which includes though not limited to, boats, trains and jeeps these may also pose a challenge for anyone with reduced mobility.

Can I pre-book my seat?

Requests to pre-book your seat are subject to the airlines conditions. If you would like to pre-book seats please contact our Reservations Team, we will be able to provide further information regarding the possibility and also the cost.

If your booking includes rail travel our Reservations Team will be able to add seat requests to your booking. These requests cannot be guaranteed and are subject to availability.

Our reservations team can be contacted either by telephone on 01283 742 300 or by email at info@rivieratravel.co.uk

What is my luggage allowance?

You will receive details of your luggage allowance with your final travel documents, which are sent approximately 10 days prior to your date of departure. Alternatively, please call our reservation team on 01283 742 300  for further details. For Eurostar, only 2 pieces of luggage are permitted per person, though please be aware that porterage may not be available on the station platform.

I have chosen connecting rail with my Eurostar tour with you, but why aren’t the times shown?

The rail companies do not provide these details until close to departure. We will give you specific times for your connecting rail on your final travel documents, which you will receive approximately 10 days prior to departure. Please note these times are non-flexible.

What is my check-in time?

Travelling by air

For European holidays the check-in time is 2 hours before your flight, for Long Haul destinations you should allow 3 hours for check-in.

Travelling by air

Travelling by Eurostar: Check-in time is 45 minutes before departure.

 

What’s included on my holiday?

Our fully comprehensive itineraries include all of the ‘must see’ sights and experiences your selected destination offers. Many operators sell these as ‘options’ – but on a Riviera holiday you will miss nothing of importance. We do not sell you lots of additional excursions that just add to your overall costs. For specific details of what is included, please see the relevant tour page.

How are coach seats allocated?

On most holidays we operate a seat rotation system. For some shorter tours, a free-seating policy is in operation.

When will my flight times be confirmed?

Departure times will be indicated on your confirmation invoice (with the exception of Eurostar using a connecting rail service – see below). From time to time airlines/Eurostar change timings; where this is the case we will notify you as soon as possible.

When should I pay my balance?

If you are booking your holiday to travel within eight weeks of departure, payment is required in full at the time of booking.If booking prior to this, your balance is due eight weeks before the date you travel. You can pay your balance either on our website by clicking My Booking, by sending a cheque or calling our Reservations team on 01283 742 300 to pay by card. 

When can I expect to receive my travel documents?

Your travel documents will be sent to you approximately 10 days prior to your departure date. Please make sure that you check the details on your travel documents and advise us immediately of any errors.

What should I do if I don’t receive my travel documents?

If you haven’t received your travel documents 3 days before you are due to travel, please telephone our Reservations team on 01283 742 300 . Opening hours are 9.00am to 7.00pm, Monday to Friday and 10:00am to 4:00pm, Saturday and Sunday.

What should I do if I lose my travel documents?

You must contact us as soon as possible on 01283 742 300  and we will provide replacements or advise on what to do.

How do I make a change to my booking?

If you wish to amend your booking, simply call us on 01283 742 300 . Alternatively you can contact us in writing to Riviera Travel, New Manor, 328 Wetmore Road, Burton on Trent, DE14 1SP or by e-mail to info@rivieratravel.co.uk. Please note that an amendment fee of £15 per passenger will be added to your booking, plus any additional fees levied by our suppliers.

Where can I find booking conditions?

Our Booking Conditions can be found in your Brochure or Dates & Prices booklet. Alternatively click here to see them. Please note that the bookings conditions form the basis of your contract with Riviera Travel. We strongly recommend that you take time to read these Booking Conditions.

How do I cancel my booking?

If you wish to cancel your booking, please inform us as soon as possible in writing to: Riviera Travel, New Manor, 328 Wetmore Road, Burton on Trent, DE14 1SP or by email to cancellations@rivieratravel.co.uk. Please note you will be liable to pay the cancellation charges detailed in our Booking Conditions.

Group Reservations

Click here for more information about Group Reservations.

Why choose Riviera Travel for your Group Holiday Plans?

  • Established over 30 years ago and offering a wide range of quality European and worldwide fully escorted tours.
  • Members of ABTA, ATOL and IATA so you can rest assured that both you, your group and their money are all in safe hands.
  • We guarantee not to levy any additional charges– even if fuel and currency fluctuations are excessive –the price we quote when your group book is the price you will pay.
  • Easy payments – Group members can make their payments together or as individuals, and the balance can be paid in instalments, whichever is better for your group, as long as it is fully paid on/before 8 weeks prior to departure.
  • A programme of fascinating excursions is included in the price – making it easier for your group to budget for their trip
  • A friendly, professional tour manager will be on hand throughout your tour

Depending on the size of your group, there are a number of options to consider:-

  • Smaller groups could travel as a shared tour, where we would also have other individual like-minded Riviera Travel passengers on board. This would in no way detract from the quality or content of the programme and your group would still travel and stay together throughout, but it would mean you would not have to reach a minimum number of people for the tour to operate, thus taking away the risk factor sometimes associated with group travel planning.
  • If a larger number of people are travelling together, on most occasions we could operate your chosen brochure tour as a private group.
  • Finally there is the option of a tailor made tour, following your own itinerary or allowing us to tailor one to suit your particular interests. 

Whatever you decide, whether to travel by air or Eurostar, on a touring holiday or single/multi-centred break, all of our tours are fully escorted throughout, and with low deposits starting at just £50 per person to secure places, there has never been a better time to book a group holiday.

To start planning your next group adventure, or to request a brochure, visit www.groupsriviera.co.uk , email groups@rivieratravel.co.uk or call 01283 742322 - don’t forget to mention your group name!

For help in deciding where to go, call one of our team on:

01283 742 300
Mon-Fri 9am-7pm & Sat-Sun 10am-4pm

Email: info@rivieratravel.co.uk

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