Are there any additional passport requirements if I am travelling to the USA?

British passport holders do not require a visa under the US Visa Waiver Programme. Your passport must be machine readable (i.e. a red passport with two lines of letters, numbers and ‘>>>>’ at the foot of your personal details page). All British passport holders qualifying for the Visa Waiver Programme must now apply online for authorisation to enter the USA. This is done by going to https://esta.cbp.dhs.gov and registering at least 72 hours before travelling. Without authorisation prior to travel, admission to the USA may be denied at the Port of Entry. Non-British passport holders should contact the American Embassy for more information. Further details can be found at https://uk.usembassy.gov/.

Can I pre-book my seat?

Requests to pre-book your seat are subject to the airlines conditions. If you would like to pre-book seats please contact our Reservations Team, we will be able to provide further information regarding the possibility and also the cost.

If your booking includes rail travel our Reservations Team will be able to add seat requests to your booking. These requests cannot be guaranteed and are subject to availability.

Our Reservations Team can be contacted either by telephone on 01283 742 300 or by email at [email protected]

Do I need a passport?

It is essential for British citizens to possess a full ten year passport, valid for at least six months beyond the return date for all holidays abroad. For details on how to obtain a passport log onto https://www.gov.uk/government/organisations/hm-passport-office or enquire at your nearest Post Office.

Do I require travel insurance?

It is a condition of booking that you carry suitable travel insurance – we offer a competitive policy that will be offered when booking your holiday.

European River Cruise FAQ’s

Have questions about life on board a Riviera Travel river cruise? We’ve answered some common questions people have when booking and travelling with us here.

Group Reservations

Click here for more information about Group Reservations.

Why choose Riviera Travel for your Group Holiday Plans?

  • Established over 30 years ago and offering a wide range of quality European and worldwide fully escorted tours.
  • Members of ABTA, ATOL and IATA so you can rest assured that both you, your group and their money are all in safe hands.
  • We guarantee not to levy any additional charges– even if fuel and currency fluctuations are excessive –the price we quote when your group book is the price you will pay.
  • Easy payments – Group members can make their payments together or as individuals, and the balance can be paid in instalments, whichever is better for your group, as long as it is fully paid on/before 8 weeks prior to departure.
  • A programme of fascinating excursions is included in the price – making it easier for your group to budget for their trip
  • A friendly, professional tour manager will be on hand throughout your tour

Depending on the size of your group, there are a number of options to consider:-

  • Smaller groups could travel as a shared tour, where we would also have other individual like-minded Riviera Travel passengers on board. This would in no way detract from the quality or content of the programme and your group would still travel and stay together throughout, but it would mean you would not have to reach a minimum number of people for the tour to operate, thus taking away the risk factor sometimes associated with group travel planning.
  • If a larger number of people are travelling together, on most occasions we could operate your chosen brochure tour as a private group.
  • Finally there is the option of a tailor made tour, following your own itinerary or allowing us to tailor one to suit your particular interests. 

Whatever you decide, whether to travel by air or Eurostar, on a touring holiday or single/multi-centred break, all of our tours are fully escorted throughout, and with low deposits starting at just £50 per person to secure places, there has never been a better time to book a group holiday.

To start planning your next group adventure, or to request a brochure, visit www.groupsriviera.co.uk , email [email protected] or call 01283 742322 - don’t forget to mention your group name!

How are coach seats allocated?

On most holidays we operate a seat rotation system. For some shorter tours, a free-seating policy is in operation.

How can I pay for my booking?

All payments must be made in Pound/Sterling.

Payments can be made by either bank transfer, cheque or debit/credit card. Please note that we charge a 1.5% fee for payments made by any credit card and for debit cards issued overseas - there is no charge for using a UK issued debit card.

Due to arrangements with our bank and card handling companies bank transfers from non-British accounts must be made in Sterling and a charge of £10 per transaction must be added, please note this may also incur charges from your bank.

How do I cancel my booking?

How do I make a booking?

You can make a booking on our website – simply select the tour you wish to book and click 'Book Now'. On some holidays we need to request flight seats – these are also bookable on-line but we will not take any payment from your card or confirm your booking until we have secured your flights. We will send you confirmation once this has been done. Alternatively, simply telephone our Reservations Team on 01283 742 300 -  Opening hours are 9.00am to 7.00pm, Monday to Friday and 10:00am to 4:00pm, Saturday and Sunday.

How do I make a change to my booking?

If you wish to amend your booking, simply call us on 01283 742 300 . Alternatively you can contact us in writing to Riviera Travel, New Manor, 328 Wetmore Road, Burton on Trent, DE14 1SP or by e-mail to [email protected]. Please note that an amendment fee of £15 per passenger will be added to your booking, plus any additional fees levied by our suppliers.

I have chosen connecting rail with my Eurostar tour with you, but why aren’t the times shown?

The rail companies do not provide these details until close to departure. We will give you specific times for your connecting rail on your final travel documents, which you will receive approximately 7 days prior to departure. Please note these times are non-flexible.

Is my money protected?

We are fully bonded with the CAA and ABTA so you can rest assured that your money is safe in any eventuality.

What documentation will I receive after making my booking?

When booking online you will receive an email immediately following confirmation of your payment. We will then send you a copy of this confirmation by post, which you will receive within 10 days. For bookings by telephone you will receive a confirmation within 10 days of your booking having been processed. Along with your confirmation, in the post you will receive a passenger information form, which contains all the information that you have provided about each passenger at the time of the booking, as well as space to provide additional information such as passport details. It is important that you carefully check the information on this form and return the form with any missing information completed. You can also provide this information on-line by clicking 'My Booking' from the homepage.

What is my baggage allowance?

You will receive details of your baggage allowance with your final travel documents, which are sent approximately 7 days prior to your date of departure. Alternatively, please call our reservation team on 01283 742 300  for further details. For Eurostar, only 2 pieces of luggage are permitted per person, though please be aware that porterage may not be available on the station platform.

What is my check-in time?

Travelling by Air: For European holidays the check-in time is 2 hours before your flight, for Long Haul destinations you should allow 3 hours for check-in. Travelling by Eurostar: Check-in time is 45 minutes before departure.

What should I do if I don’t receive my tickets?

If you haven’t received your tickets 3 days before you are due to travel, please telephone our Reservations team on 01283 742 300 . Opening hours are 9.00am to 7.00pm, Monday to Friday and 10:00am to 4:00pm, Saturday and Sunday.

What should I do if I lose my tickets?

You must contact us as soon as possible on 01283 742 300  and we will provide replacements or advise on what to do.

What’s included on my holiday?

Our fully comprehensive itineraries include all of the ‘must see’ sights and experiences your selected destination offers. Many operators sell these as ‘options’ – but on a Riviera holiday you will miss nothing of importance. We do not sell you lots of additional excursions that just add to your overall costs. For specific details of what is included, please see the relevant tour page.

When can I expect to receive my tickets?

Your tickets and final travel documentation will be sent to you approximately 7 days prior to your departure date. Please make sure that you check the details on your tickets and advise us immediately of any errors.

When should I pay my balance?

If you are booking your holiday to travel within eight weeks of departure, payment is required in full at the time of booking.If booking prior to this, your balance is due eight weeks before the date you travel. You can pay your balance either on our website by clicking My Booking, by sending a cheque or calling our Reservations team on 01283 742 300 to pay by card. Please note that there is a 1.5% fee for any payment made by credit card or international debit card – no charge is made for payments by UK issued debit card.

When will my flight times be confirmed?

Departure times will be indicated on your confirmation invoice (with the exception of Eurostar using a connecting rail service – see below). From time to time airlines/Eurostar change timings; where this is the case we will notify you as soon as possible.

Where can I find booking conditions?

Our Booking Conditions can be found in your Brochure or Dates & Prices booklet. Alternatively click here to see them. Please note that the bookings conditions form the basis of your contract with Riviera Travel. We strongly recommend that you take time to read these Booking Conditions.

Will I require a Visa?

Visas are required by UK Passport holders to enter a number of countries that we operate to and may incur an additional charge. Details about visas can be found on each holiday featured. Please check carefully if you need a visa as we cannot accept responsibility for the cancellation of a holiday due to the non-granting of a visa. If you are unsure whether you require a visa please contact our Reservations Team on 01283 742 300 .

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