Other FAQs: | |
You can make a booking on our website – simply select the tour you wish to book and click 'Book Now'. On some holidays we need to request flight seats – these are also bookable on-line but we will not take any payment from your card or confirm your booking until we have secured your flights. We will send you confirmation once this has been done. Alternatively, simply telephone our Reservations Team on 01283 742 300 - Opening hours are 9.00am to 7.00pm, Monday to Friday and 10:00am to 4:00pm, Saturday and Sunday.
All payments must be made in Pound/Sterling.
Payments can be made by either bank transfer, cheque or debit/credit card.
Due to arrangements with our bank and card handling companies bank transfers from non-British accounts must be made in Sterling and a charge of £10 per transaction must be added, please note this may also incur charges from your bank.
We are fully bonded with the CAA and ABTA so you can rest assured that your money is safe in any eventuality.
When booking online you will receive an email immediately following confirmation of your payment. We will then send you a copy of this confirmation by post, which you will receive within 10 days. For bookings by telephone you will receive a confirmation within 10 days of your booking having been processed. Along with your confirmation, in the post you will receive a passenger information form, which contains all the information that you have provided about each passenger at the time of the booking, as well as space to provide additional information such as passport details. It is important that you carefully check the information on this form and return the form with any missing information completed. You can also provide this information on-line by clicking '' from the homepage.
You will require a valid passport for your holiday. Please check withfor any validity requirements beyond the return date of your holiday. For details on how to obtain a passport log onto or enquire at your nearest Post Office.
Visas are required by UK Passport holders to enter a number of countries that we operate to and may incur an additional charge. Details about visas can be found on each holiday featured. Please check carefully if you need a visa as we cannot accept responsibility for the cancellation of a holiday due to the non-granting of a visa. If you are unsure whether you require a visa please contact our Reservations Team on 01283 742 300 .
British passport holders do not require a visa under the US Visa Waiver Programme. Your passport must be machine readable (i.e. a red passport with two lines of letters, numbers and ‘>>>>’ at the foot of your personal details page). All British passport holders qualifying for the Visa Waiver Programme must now apply online for authorisation to enter the USA. This is done by going toand registering at least 72 hours before travelling. Without authorisation prior to travel, admission to the USA may be denied at the Port of Entry. Non-British passport holders should contact the American Embassy for more information. Further details can be found at .
It is a condition of booking that you carry suitable travel insurance – we offer a competitive policy that will be offered when booking your holiday.
We want to ensure you make the correct choice before you book your holiday with us. If you have any concerns regarding the suitability of the holiday due to reduced mobility we would encourage you to 01283 742 300 to discuss these concerns; our offices are open Monday to Friday 09:00 to 7:00pm, Saturday and Sunday 10:00am to 4:00pm.or call us on
For all tour and river cruises which include a hotel stay, the hotels we use have been chosen due to their location and standard, the facilities offered can differ, it is therefore important that we make the appropriate enquiries with our suppliers on your behalf to ensure any special needs or requests can be catered for.
Overseas Transport Arrangements
All of our tours involve coach travel. The coaches we use have not been adapted for wheelchair access.
We are able to arrange airport assistance for anyone with reduced mobility. This is a free service which must be arranged with the airline prior to travel. If you would like us to arrange this assistance for you it needs to be pre-booked more than 48 hours before your flight departs.
If you have reduced mobility and are travelling on one of our Eurostar tours please contact us. Should you need to travel in your own wheelchair, Eurostar does have specially adapted wheelchair spaces which need to be pre-booked. If you would like assistance at St.Pancras we can make Eurostar Assist aware of this requirement, you would then need to make your way to the Eurostar Assist desk at St.Pancras at least 60 minutes prior to your departure.
We include guided tours, however due to the natural terrain of the locations we visit these may be a challenge for anyone with reduced mobility. We also sometimes use different modes of transport to complete our itinerary which includes though not limited to, boats, trains and jeeps these may also pose a challenge for anyone with reduced mobility.
Requests to pre-book your seat are subject to the airlines conditions. If you would like to pre-book seats please contact our Reservations Team, we will be able to provide further information regarding the possibility and also the cost.
If your booking includes rail travel our Reservations Team will be able to add seat requests to your booking. These requests cannot be guaranteed and are subject to availability.
Our reservations team can be contacted either by telephone on 01283 742 300 or by email at
You will receive details of your luggage allowance with your final travel documents, which are sent approximately 10 days prior to your date of departure. Alternatively, please call our reservation team on 01283 742 300 for further details. For Eurostar, only 2 pieces of luggage are permitted per person, though please be aware that porterage may not be available on the station platform.
The rail companies do not provide these details until close to departure. We will give you specific times for your connecting rail on your final travel documents, which you will receive approximately 10 days prior to departure. Please note these times are non-flexible.
Travelling by air
For European holidays the check-in time is 2 hours before your flight, for Long Haul destinations you should allow 3 hours for check-in.
Travelling by airTravelling by Eurostar: Check-in time is 45 minutes before departure.
Our fully comprehensive itineraries include all of the ‘must see’ sights and experiences your selected destination offers. Many operators sell these as ‘options’ – but on a Riviera holiday you will miss nothing of importance. We do not sell you lots of additional excursions that just add to your overall costs. For specific details of what is included, please see the relevant tour page.
On most holidays we operate a seat rotation system. For some shorter tours, a free-seating policy is in operation.
Departure times will be indicated on your confirmation invoice (with the exception of Eurostar using a connecting rail service – see below). From time to time airlines/Eurostar change timings; where this is the case we will notify you as soon as possible.
If you are booking your holiday to travel within eight weeks of departure, payment is required in full at the time of booking.If booking prior to this, your balance is due eight weeks* before the date you travel. You can pay your balance either on our website by clicking 01283 742 300 to pay by card., by sending a cheque or calling our Reservations team on
*13 weeks for cruises aboard Aegean Odyssey and Queen Mary 2, and all European River Cruises, Yacht & Tall Ship Cruises and 14 weeks for Oberammergau Passion Play, Salzburg & Lake Constance and Voyage to Antarctica: The Great White Continent.
Your travel documents will be sent to you approximately 10 days prior to your departure date. Please make sure that you check the details on your travel documents and advise us immediately of any errors.
If you haven’t received your travel documents 3 days before you are due to travel, please telephone our Reservations team on 01283 742 300 . Opening hours are 9.00am to 7.00pm, Monday to Friday and 10:00am to 4:00pm, Saturday and Sunday.
You must contact us as soon as possible on 01283 742 300 and we will provide replacements or advise on what to do.
If you wish to amend your booking, simply call us on 01283 742 300 . Alternatively you can contact us in writing to Riviera Travel, New Manor, 328 Wetmore Road, Burton on Trent, DE14 1SP or by e-mail to . Please note that an amendment fee of £15 per passenger will be added to your booking, plus any additional fees levied by our suppliers.
Our Booking Conditions can be found in your Brochure or Dates & Prices booklet. Alternativelyto see them. Please note that the bookings conditions form the basis of your contract with Riviera Travel. We strongly recommend that you take time to read these Booking Conditions.
If you wish to cancel your booking, please inform us as soon as possible in writing to: Riviera Travel, New Manor, 328 Wetmore Road, Burton on Trent, DE14 1SP or by email to. Please note you will be liable to pay the cancellation charges detailed in our Booking Conditions.
Why choose Riviera Travel for your Group Holiday Plans?
Depending on the size of your group, there are a number of options to consider:-
Whatever you decide, whether to travel by air or Eurostar, on a touring holiday or single/multi-centred break, all of our tours are fully escorted throughout, and with low deposits starting at just £50 per person to secure places, there has never been a better time to book a group holiday.
To start planning your next group adventure, or to request a brochure, visit, email or call 01283 742322 - don’t forget to mention your group name!
01283 742 300
Mon-Fri 9am-7pm & Sat-Sun 10am-4pm