I agree with Jane’s comments about the tour. I left a review shortly after I returned from this holiday in June in the Reviews section of this forum, but for some reason I can’t find it there now.
Hopefully I left constructive feedback regarding the hotel, but the location, almost 10 minutes out of town by courtesy bus, was one of its minus points.
As Jane says, a centrally located hotel would have been much better, especially when you consider that the ‘standard’ version of this tour allows couples to choose from a selection of centrally located hotels by the lakeside (mostly in Riva del Garda at the north end of the lake, not Garda town). I can also confirm that the Poiano apartments are set on a hillside, and although I had no problems, access to some blocks would prove difficult for someone with mobility issues.
Overall though, this is a beautiful area and I did enjoy the holiday - the excursions to the various lakeside villages, to Venice, Verona and the Dolomites were both varied and interesting and you have some free time to explore independently as well. Bardolino is just a few minutes away by local bus, but you can venture further afield if you wish. I do hope you enjoy it.