Flexible Booking Policy
Enjoy the flexibility to change your booking before travel
We know that in uncertain times, you need to feel confident when making a booking. We want you to be sure that you won’t lose out if your plans need to change, and your money is safe and secure. That’s why we’ve introduced a series of new, enhanced policies to protect you, so you can rest assured that when you book your holiday with Riviera Travel, you can do so with complete confidence.
- Flexible booking* - Enjoy the flexibility to change your booking before travel, with no fees and no questions asked. You can change your holiday for any reason right up until your final balance payment is due. Applicable for bookings made before 31 December 2022, for holidays departing in 2022 and 2023.
- Your money is safe and secure no matter what – at all times, your money is 100% protected by ABTA and ATOL. You’ll find the proof here: https://www.abta.com/tips-and-advice/is-my-money-protected
- Best price promise - if the price of your holiday is reduced after you book, we’ll automatically reduce the cost for you too. There’s no benefit for booking late, but by booking early, you can secure your preferred dates and options.
- Happy in every sense or your money back – if you’re not happy or comfortable in your new surroundings by Day Two, we’ll bring you home at no extra charge and offer you a full refund. Find out more.
Our promises
Holiday Happiness. Guaranteed.
If you're not happy by day two, we'll bring you home at no extra charge and offer you a full refund.
Price Promise
If the price of your holiday reduces after you've booked, we'll reduce the price for you - or refund you the difference.
Quality Promise
You can't find the same quality of holiday for less with a competitor - if you do, we'll match the price.
Explore even more
Book with complete peace of mind
We're a fully bonded member of ABTA, ATOL and IATA, so your Riviera Travel holiday is safe and secure
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Terms and Conditions
Flexible booking
*Change the date of your holiday, anytime until your final balance payment is due. Applicable for new bookings made after 1 January 2022 and before 31 December 2022, for holidays departing in 2022 and 2023. Balance payment due dates apply as per full booking conditions. Bookings can be transferred to an alternative departure within the same departure year for no administration charge, with the exception of any irrecoverable costs that have already been committed on your behalf - for example non-refundable flight costs. Holidays can be changed to a different date on the same itinerary, or another itinerary of equivalent or higher value departing in the same departure year. If the new holiday is more expensive, the difference in price will be added to your final balance. If an offer or promotion was applied to the original booking, it will be at Riviera's sole discretion as to whether this can be transferred to the new holiday. Bookings cannot be transferred to a future departure year. A booking cancelled before balance due date must be re-booked within 7 days, otherwise normal cancellation charges will apply. Bespoke Groups, cruises outside Europe, Arctic cruises and flight upgrades are excluded. For amendments and cancellations after balance due date, normal cancellation charges will apply. Riviera Travel reserves the right to withdraw or amend this policy at any time.
