Reviewed and updated 20 September 2021
If you have a holiday departing with us in 2021, we will be in touch to let you know what’s happening with your holiday at least 4 weeks before your departure. If you have a holiday booked to depart from November onwards, we kindly ask for your patience and request that you wait for us to contact you in the coming weeks.
We appreciate your continued patience and support at this time.
In the meantime, here are some answers to your key questions.
Whatever happens, we will ensure you have a safe and happy holiday, guaranteed.
No matter how well travelled you are, it’s comforting to know you’re in safe hands. Your health and safety is our top priority.
For customers whose holidays have been suspended and want to take a bit more time to decide on their future travel plans, we’re able to offer Refund Credit Notes, providing your original holiday included a flight. The Refund Credit Notes issued by us are backed by the government and come with many benefits and to help you understand all the details, we’ve created this useful guide. Rest assured your statutory rights remain unaffected and you can find out more on the
We rigorously follow the guidance issued by the Foreign, Commonwealth and Development Office (FCDO) and you can access the very.
If you would like to know more about Coronavirus and the steps you can take to avoid catching it you can.
If you are interested in more general travel advice such as passport information, visa requirements or advice on money abroad or locals laws and customs you can.
If you’d like to speak with us you can call us on 01283 742300 or email us at
You can also find the FCDO (Foreign, Commonwealth and Development Office) on social media by clicking the icons below.