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Travel Advice and Information for Existing Bookings

Travel Advice

Latest Travel Advice

Reviewed and updated 12 April 2022

 

Like many other travel businesses at the moment, we are being impacted by circumstances beyond our control, including multiple flight cancellations and Covid-related staff shortages. As a result, our customer service team are exceptionally busy assisting guests affected by these disruptions, and our response times to calls and emails are currently longer than we consider acceptable. We are working extremely hard to rectify this situation as quickly as possible. In the meantime, we sincerely apologise for any inconvenience caused, and we kindly ask for your patience.

If you have a holiday booked to depart in the next 4 weeks:

  • You will receive your travel documents in the post 7-10 days before departure. These will contain information on any forms and documentation you need to complete ahead of your departure.
  • You can also check this information yourself by checking our UK Travel Requirements page and Worldwide Travel Requirements page which have links to external websites where you can find this information.
  • Unless you’ve heard directly from us, your holiday will be going ahead as planned. We will be in contact with you if there were any changes to your holiday.
  • If you have an urgent issue relating to your upcoming holiday, rather than calling please email us at holidayassistance@rivieratravel.co.uk and someone will respond to you within 3 days.

If you have a holiday booked to depart later than within the next 4 weeks:

  • Travel requirements are changing rapidly and many restrictions are being eased or removed entirely. We will advise you closer to the time on what will be required when you travel. You can check the current requirements via our UK Travel Requirements page and Worldwide Travel Requirements page.
  • Unless you have an urgent issue, we would kindly ask you to refrain from calling us at present, so we can prioritise guests with imminent departures.
  • Unless you’ve heard directly from us, your holiday will be going ahead as planned. We will be in contact with you if there are any changes to your holiday.

If the balance of your holiday price is due for payment:

  • Please pay your balance online in the My Booking area of our website if possible.
  • If you would prefer to do this over the phone, you can send us an email to holidayassistance@rivieratravel.co.uk and one of our team will give you a call back within 3 days to arrange the payment.
  • Rest assured, there will be no risk to your booking if you are unable to speak with us immediately to pay your balance.

 

Riviera’s ethos is to provide you with an exceptional holiday experience, and you can be sure that we will only operate your holiday if we are fully confident that we can deliver on that promise. We rigorously follow the latest guidance issued by the Foreign, Commonwealth and Development Office (FCDO) and further information can be found below. Whatever happens, we will ensure you have a safe and happy holiday, guaranteed. 

Please select one of the following options to find out more travel advice information:

 

Government travel advice

You can access the very latest government information which is available at gov.uk/foreign-travel-advice or visit gov.uk/travelaware for country-specific information. You can also find the FCDO on Twitter and Facebook.

 

Worldwide Travel Requirements

You can check real-time information on any travel restrictions, Covid-19 testing requirements and documentation required for travel, by visiting the Sherpa website. Visit our Worldwide Travel Requirements page for more information about using the Sherpa website.

 

Keeping you safe

No matter how well travelled you are, it’s comforting to know you’re in safe hands. Visit our Health & Wellbeing page to see a comprehensive list of the steps we take to ensure that your health and safety is always our top priority.

 

Vaccination requirements

For your peace of mind, every guest travelling with us must be fully vaccinated against Covid-19.

Alongside our own policy in relation to being fully vaccinated, travel restrictions for most countries will also include that being fully-vaccinated is a requirement of entry to that country (refer to www.gov.uk/foreign-travel-advice, then select the appropriate country and refer to the entry requirements section).

Fully vaccinated usually means you must have received a full course of an approved vaccine a minimum of 14 days prior to your holiday:

  • Many countries in Europe require the booster injection in order to be classed as fully vaccinated/part of their entry requirements.

You must also be able to prove that you’ve been fully vaccinated when travelling (for example, the NHS COVID Pass/Letter). In the UK Travel Requirements section, we have provided links to the relevant UK Government websites. Whilst travelling in Europe, you may be required to show your NHS Covid Pass/Letter (often referred to as a vaccine passport) in order to enter shops, restaurants, museums etc.

More information regarding vaccinations and requirements can be found at https://www.gov.uk/guidance/countries-with-approved-covid-19-vaccination-programmes-and-proof-of-vaccination

 

Further information

If you are interested in more general travel advice such as passport information, visa requirements or advice on money abroad or locals laws and customs you can find out more information at https://travelaware.campaign.gov.uk Travel Aware
For more travel health resources, visit the National Travel Health Network and Centre website Travel Health Pro

For information regarding travel and health measures in the EU, visit the European Union's Re-open EU website

Additional questions, answers and information about general travel and bookings can be found on our Frequently Asked Questions page.

If you’d like to speak with us directly, you can call us on 01283 742300 or email us at info@rivieratravel.co.uk View our opening hours.

 

Holidays to Russia

All Holidays to Russia cancelled for foreseeable future

We have continued to closely monitor the situation between Russia and Ukraine, and we are shocked and deeply saddened by the events that have developed.

In light of these circumstances, we have made the decision to cancel all of our holidays to Russia for the foreseeable future.

We will be contacting customers with existing bookings. Our team will be exceptionally busy over the next few days, and therefore it may take us up to 2 weeks. We will contact guests in departure date order and would be extremely grateful if you could wait for us to contact you. Please do bear with us, your patience is hugely appreciated.