Reviewed and updated 12 April 2022
Like many other travel businesses at the moment, we are being impacted by circumstances beyond our control, including multiple flight cancellations and Covid-related staff shortages. As a result, our customer service team are exceptionally busy assisting guests affected by these disruptions, and our response times to calls and emails are currently longer than we consider acceptable. We are working extremely hard to rectify this situation as quickly as possible. In the meantime, we sincerely apologise for any inconvenience caused, and we kindly ask for your patience.
If you have a holiday booked to depart in the next 4 weeks:
If you have a holiday booked to depart later than within the next 4 weeks:
If the balance of your holiday price is due for payment:
Riviera’s ethos is to provide you with an exceptional holiday experience, and you can be sure that we will only operate your holiday if we are fully confident that we can deliver on that promise. We rigorously follow the latest guidance issued by the Foreign, Commonwealth and Development Office (FCDO) and further information can be found below. Whatever happens, we will ensure you have a safe and happy holiday, guaranteed.
Please select one of the following options to find out more travel advice information:
You can access the very latest government information which is available at gov.uk/foreign-travel-advice or visit gov.uk/travelaware for country-specific information. You can also find the FCDO on Twitter and Facebook.
You can check real-time information on any travel restrictions, Covid-19 testing requirements and documentation required for travel, by visiting the Sherpa website. Visit our Worldwide Travel Requirements page for more information about using the Sherpa website.
No matter how well travelled you are, it’s comforting to know you’re in safe hands. Visit our Health & Wellbeing page to see a comprehensive list of the steps we take to ensure that your health and safety is always our top priority.
For your peace of mind, every guest travelling with us must be fully vaccinated against Covid-19.
Alongside our own policy in relation to being fully vaccinated, travel restrictions for most countries will also include that being fully-vaccinated is a requirement of entry to that country (refer to www.gov.uk/foreign-travel-advice, then select the appropriate country and refer to the entry requirements section).
Fully vaccinated usually means you must have received a full course of an approved vaccine a minimum of 14 days prior to your holiday:
You must also be able to prove that you’ve been fully vaccinated when travelling (for example, the NHS COVID Pass/Letter). In the UK Travel Requirements section, we have provided links to the relevant UK Government websites. Whilst travelling in Europe, you may be required to show your NHS Covid Pass/Letter (often referred to as a vaccine passport) in order to enter shops, restaurants, museums etc.
More information regarding vaccinations and requirements can be found at https://www.gov.uk/guidance/countries-with-approved-covid-19-vaccination-programmes-and-proof-of-vaccination
If you are interested in more general travel advice such as passport information, visa requirements or advice on money abroad or locals laws and customs you can find out more information at https://travelaware.campaign.gov.uk
For more travel health resources, visit the National Travel Health Network and Centre website
For information regarding travel and health measures in the EU, visit the European Union's Re-open EU website
Additional questions, answers and information about general travel and bookings can be found on our Frequently Asked Questions page.
All Holidays to Russia cancelled for foreseeable future
We have continued to closely monitor the situation between Russia and Ukraine, and we are shocked and deeply saddened by the events that have developed.
In light of these circumstances, we have made the decision to cancel all of our holidays to Russia for the foreseeable future.
We will be contacting customers with existing bookings. Our team will be exceptionally busy over the next few days, and therefore it may take us up to 2 weeks. We will contact guests in departure date order and would be extremely grateful if you could wait for us to contact you. Please do bear with us, your patience is hugely appreciated.