If you've just returned from a tour we'd love to hear from you.
Switzerland, the Matterhorn & the Glacier Express Tour
We just wanted to write to say a huge thank you for a fantastic holiday to Switzerland last week. Everything was excellent, including the weather.
Could we ask you to kindly pass on our thanks to the staff at both the Alex and Silvretta Park Hotels for all their hard work to make our stay so enjoyable. Both hotels were excellent.
The waitresses at the Alex Hotel were especially good and we all formed a great rapport with them, particularly when we tried to speak in German and they tried to speak English! They were so friendly and tried very hard to accommodated all our likes and dislikes for dinner.
Could you also kindly pass on our thanks again to Jurgen, the coach driver, for his awesome driving over some really difficult Passes and some long days for him.
We would thoroughly recommend this trip to anyone who likes an active holiday and likes to sightsee.
Many thanks again.
Review by Sue & Dave Farthing & Joan & Jim Payton on 11 October 2016
Just to say how much we enjoyed the two centre Swiss trip which was greatly enhanced by Antonia D’s attention to our comfort and safety.
Review by Jan Robson on 9 September 2016
Recently returned from our second trip with Riviera. Again a most enjoyable time in Switzerland. Our plane from Edinburgh was an hour late and rather than hold up others for an hour or more, excellent alternative arrangements were made for our group of 12 from Scotland. Our day trips in Switzerland, including to Italy were excellent and well organised. A really good time was had by all 41 of us; a really sociable group. The trip was even more enjoyable in having 8 days of glorious sunshine resulting in great views of the Matternhorn and the Alps generally, and enjoyable viewing on all our train journeys. Our guide was both knowledgeable and great fun. Will certainly travel again with Riviera, hopefully in 2013. Travelled on 08/08/2012
Review by Roddy McGregor, Edinburgh on 27 August 2012
I have been asked by my mum and dad (Mr and Mrs J Nicholls) to write to you as they do not have a computer.
They would like to thank you very much for another fantastic holiday they have just arrived back from - Switzerland and the Glacier express on June 26th. They had a super time; the hotels and food were excellent. The driver Kristof was great as was the tour guide Kim; they helped, together with all the other people on the trip, make it a really enjoyable and memorable holiday. They have been on 3 previous holidays, all have been excellent, and are booked to go to Dubrovnik in September and also Lake Maggiore next June. They wouldn’t hesitate to recommend your company and felt the need to send this e-mail to tell you how good your overall service is so….Thank you!!! Kind Regards Linda Szlichta - on behalf of John and Valerie Nicholls
Review by John and Valerie Nicholls on 5 July 2013
We have just returned from our first holiday with Riviera and would like to say how much we enjoined our time away. Everything was well organised, good hotels and an excellent guide, Julie and driver Christoph. The sun shone, the alps were wonderful, good company and good food. What more could we ask for?. We will book with Riviera again, a really good holiday company.
Review by Mr and Mrs Stanley on 13 July 2013
Gill & I have just arrived back from this excellent tour in the country that means quality. Both hotels, the Victoria in Brig and the Silvretta Park in Klosters provided a beautiful experience and the railway journeys - Glacier Express, Centovalli and Bernina Express - were much more that even I had dreamed about ! Our Guide Gill was unruffled by the changes necessary to our original itinerary, none of which reduced our experience in any way. Driver of the Arlberg Express (the hare on skis) Christoph (Kristov?) was great, making the negotiation of the mountain roads seem effortless! They should make him Crown Prince of Lichtenstein !!
This was our third tour with Riviera and we shall go with them again.
Review by Bob Simmonds on 25 July 2013
Have just returned from the trip to Switzerland, and would like to say how much we enjoyed the experience. From start to finish everything went like clockwork, thanks to your Tour Representative Helen Whitehead, and the Coach driver Kristoff, whose driving skills were put to the test on all these mountain passes. The scenery was spectacular, and each and every excursion was better than the previous one. The itinerary was full and exceptionally well organised. This is the second time that we have travelled with Riviera Travel and I certainly would recommend you to friends and family. Looking forward to another Tour with you next year.
Review by Andy & Violet Brackenridge on 9 August 2013
Having recently returned from this holiday, my wife and I would like to express our complete satisfaction in the hotels we stayed in and the itinerary. We would never have thought it possible to have seen so many beautiful places and learnt so much in a week but this was made possible both by the skill and courtesy of our driver, Christoph, and above all the expertise of our Tour Manager, Mark, who looked after us every step of the way and was always there for us. Having travelled abroad for many years, we have to say that Mark is the best Tour Manager that we have ever experienced and a credit to Riviera Travel. We look forward to travelling with Riviera again - Best wishes from Don and Sheila Caton
Review by Don Caton on 6 October 2013
I booked this trip as a surprise for my husband for our silver wedding anniversary and what a fantastic holiday it was, every need was catered for, our hotels were very nice, the excursions were well spaced out and we covered a lot of Switzerland and dipped into Italy. But the best part was our tour guide Mark, he was unfailingly patient, kept us all in check and it was so nice that he tried to spend free time with different people and a bonus was that he was gorgeous. He was coveted by another English group we crossed tours with and the ladies on that tour all wanted to swap tour guides. We had a wonderful time met a very nice group of people and would not hesitate to book again with Riviera or recomend them to friends
Review by Deborah Fox on 7 October 2013
We would like to say many thanks for providing a wonderful holiday touring Switzerland and visiting Italy. We have recommended it to some friends of ours who are interested in seeing the sights which we have just returned from.
The trains were wonderful and the sights we saw were amazing. The coach driver, Marcel, was magnificent in his ability to negotiate the tricky turns on the passes.
I would like to say how wonderful our guide, Janet has been. She is a wonderful, knowledgeable, energetic and highly amusing person who made the whole holiday fun. We hope to see her again on another trip. She is a definite asset to your business. Please pass on our thanks to Janet as she certainly made everyone laugh.
We have been on quite a few holidays with Riviera and have always enjoyed them, in fact we have our next one in a few weeks time with Riviera to South Africa to look forward to.
Review by Nigel and Kathy Howard on 31 October 2013
Just returned from a fantastic holiday absolutely breathtaking! Hotels were good, hotel staff very pleasant and helpful. Itinerary was spot on. Would like to have spent more time in Stressa on Lake Maggiore, was a little bit rushed on this day. Kim the tour guide needs a medal 10 out of 10 she is a credit to Riviera Travel. Christoph the driver was a hoot! Always so cheerful and helpful and very entertaining (hence the snowball fight on top of the mountain with Kim and a number of tourist) I was holidaying with my husband and two friends, but the whole coach load of passengers were all very pleasant which makes it all the more enjoyable.
Review by Mandy taylor on 30 May 2014
We both really enjoyed our holiday in Switzerland. Our tour guide Julie and our coach driver Christophe were excellent. Julie really knew a lot about the Swiss people and their customs. All the excursions were well planned and organised. We especially enjoyed the Bernina Express and the Glacier Express. The weather was very warm and sunny so we saw the best of the landscape and mountain passes. Our hotels were very comfortable and the food excellent, generous portions and very tasty. So much was crammed into a week but not too early starts or late finishes. Thoroughly enjoyed ourselves and made some really good friends, the group mixed together well and we all had a great time. Thanks Riviera for a wonderful trip.
Review by Roger and Judith Orrill on 22 June 2014
Hello. I wanted to say thank you for organising a wonderful holiday to Switzerland, The Matterhorn and the Glacier Express. The tour guide and driver were excellent and I enjoyed seeing a lot of Switzerland and a bit of Italy, both for the first time. No one can really prepare you for how it will be. I have a lot of photographs and the holiday will certainly always remain with me. Thank you again.
Review by Suzannah Beaman on 26 June 2014
Just returned from a dream holiday. Everything from weather, hotel, food, tour guide (Julie) and driver (Georg) was fantastic. The holiday was far better than we anticipated and look forward to booking another holiday with Riviera.
Review by Gillian/Alan Clark on 2 July 2014
We have just returned from our first holiday with Riviera to Switzerland. The whole experience was wonderful, aided by our superb guide, Helen and driver Kristoff. The organisation was first class, hotels good and the perfect weather made this a memorable holiday. We intend booking several more holidays with Riviera after meeting many others on the trip who had been with them several times. No better recommendation than that.
Review by Barry & Ann Darling on 13 July 2014
Excellent tour - breathtaking scenery, wonderful train trips and al very professionally conducted by tour manager Kim and driver Christof . Weather dodgy in Klosters but this is the luck of the draw - everywhere else was hot and sunny. I will certainly book another Riviera trip in the future.
Review by peter bowman on 25 July 2014
This was our first visit to Switzerland and our first with Riviera Travel, but hopefully we will repeat both experiences. Arrangements were great, well planned and superbly managed by Kim with support from Christof our skilled coach driver. The scenery was even better than we anticipated, the train journeys interesting and everywhere clean and inviting. The weather started clear & warm, but deteriorated towards the end of our holiday, though not enough to spoil things. We consider the holiday very good value for money, despite costs/prices in Switzerland being expensive.
Review by Joyce & Richard Hardwick on 26 July 2014
This was our first Riviera holiday, it was very well organised with an excellent itinerary. Quite happy with both hotels, although in Brig we had a room facing the main road/station and because it was so hot (and there is no A/C) we had to have the window open, therefore it was quite noisy. Our driver, Christof, was excellent and tour Manager Kim a nice friendly lady, full of lots of knowledge about the places visited. Would certainly consider travelling with Riviera again.
Review by Ann & Dave Brand on 29 July 2014
First time we have used Riviera Travel, have to say what a great company everything so organized. Rebecca our tour guide was brilliant also the coach driver, they couldn’t do enough for you nothing was any problem to them. The trips & hotels were great the places we done were magical will definetly use again it was one of our best holidays we have had so organized
Review by MR & Mrs Stretton on 17 August 2014
This was our second holiday with Riviera Travel having been on the Lake Como tour last year. Our tour manager was very informative and friendly just as Paula was last year. Having read some of the previous testimonials I was a little apprehensive about Hotel Victoria in Brig. We had a side facing room which I didn’t find too noisy and fortunately despite it being July the temperature was not such that the lack of air conditioning was a problem. In fact I found that the hotel had a certain charm about it and the meals were very good being freshly cooked. I loved the way they always came round with extra hot vegetables just at the right time! Many people complained about the breakfasts but I appreciated the opportunity to eat a simple but filling breakfast & I loved the hard boiled eggs in a basket approach. I certainly didn’t go hungry but then I’m not that fussy. I also enjoyed the hotel in Klosters. I used the small gym & swimming pool a couple of times - very clean & in good working order (not always the case in European hotels). I thought the food was again excellent. Buffet style and therefore greater choice. The programme was well organised. In fact it was the content of this holiday that attracted us to Riviera Travel last year. We saw the holiday advertised in the Radio Times but it was fully booked for the school holiday dates we chose last year (my wife being a teacher) so we opted for the Lake Como holiday instead. There was a nice balance between train travel and coach travel on this trip (especially as I have a preference for train travel). It was great however to travel the passes by coach and to see the scenery from a different perspective. Christophe was an excellent driver negotiating the tight bends skilfully. He was very polite, friendly and humorous. Having spent a day in Stresa last year on the Como holiday we found that the time allocated to Stresa was longer than we needed and like a number of people we would have liked some of that time in Locarno which was really only treated as a departure town for the train journey. Still I appreciate that you cannot please everyone. In conclusion a great holiday with lots of memories. There are many more in the Riviera brochure that appeal and are on our list - we will certainly be back. Unfortunately we were looking to book a Spain tour in the October half term for a special birthday but the dates offered by Riviera did not fit the school holiday so we had to look to a competitor. It will be interesting to make comparisons.
Review by Steve Sell on 3 September 2014
Just a brief and somewhat belated mail to let you know how much we enjoyed our holiday ‘Switzerland, Matterhorn & Glacier Express (June 18th - 25th). This was without doubt the most well organised holiday we have been on. The amount of places we saw and experienced in a week were astonishing. A very special thanks to Julie our tour guide and Georg the Coach Driver (hope this is a correct spelling). Julies knowledge and support was first class. Also a big thank you to the people behind the scenes. We will always recommend Riviera Travel to friends and family in the future. Hope to take another holiday with you in the future.
Review by Mr.& Mrs.Koch. on 8 September 2014
This was our fourth trip with Riviera and it didn’t disappoint. Our guide Rebecca was very well organised and informative; driver Kristoff was not only an excellent negotiator of hairpin bends but friendly and helpful too. The whole trip was nicely balanced with time to explore at will as well as take the organised trips. And Switzerland is one of the most spectacular and beautiful countries. Thank you to everyone who contributed to a brilliant holiday.
Review by David and Hazel McHaffie on 19 September 2014
Our whole holiday was an unforgettable experience and this was because of a SAFE driver, comfortable hotels with good food, but above all we had the best tour manager, Rebecca. We have done loads of these types of holidays and by comparision she was the best. She spoke clearly and delivered vital information such as toilets/ coins needed etc. exactly at correct times, as if she had a check list to cover every thing. She delivered interesting information about places in just right amount…..not lengthy / boring and not too short either. And her idea of changing seats every day was excellent as it ensured each of the passengers had a good viewing from the windows. Excellent value for the money.
Review by Dr Trilok & Aruna Patel on 27 September 2014
First time I have used Riviera Travel and hope to travel with them again. The holiday was well organised and Kim our tour Guide who had travelled in this area before is obviously very experienced and was very informative which helped the tour go very smoothly. Thanks also to our excellent coach driver Roland who maneuvered the tricky roads and bends with great expertise putting us all at ease.The Glacier Express was very good but I enjoyed the Bernina Express slightly more but both not to be missed. I had always wanted to visit Switzerland and was not disappointed. Although expensive it is a very clean and beautiful country with very good road systems. The facilities and staff at The Alex Hotel in Brig (Naters) and Silvretta Park Hotel in Klosters were excellent. I enjoyed everything about the holiday, the mountains and valleys and the time spent in Montreux where we took the opportunity for a boat cruise on the lake. The weather was perfect for this time of year and thanks to everyone on the holiday we left on time each day. Thank you everyone at Riviera Travel for a wonderful holiday.
Review by Pamela Preece on 28 September 2014
We have just returned from an excellent holiday to Switzerland (the Matterhorn and Glacier Express) and wanted to say a huge thank you to Rebecca (the tour manager) and Kristoff (the driver) for their part in making it such a success.
Rebecca’s knowledge of the areas we visited and the history were exceptional and added so much to the enjoyment of the holiday.
We have been with Riviera on short breaks but this was our first tour and we thoroughly enjoyed the experience. Thank you to all concerned.
Review by Keith and Sue Salsbury on 2 October 2014
e have just returned from a really great holiday in Switzerland with Riviera Holidays. We enjoyed our holiday very much, we felt the itinerary was well planned. We would have liked to have visited the islands in Lake Maggiore but realise in the time it would have meant missing something else! The main reason that I felt I wanted to e mail is however not the holiday but our guide! Rebecca Elements was a truly fantastic guide! She was so very knowledgeable and presented the information in such a clear way. She repeated all that needed to be repeated! She didn’t at any time overload and seemed to have lots of such interesting facts that really made each journey fun. She is a real asset to your company and she made our holiday carefree. It was our first Riviera holiday and largely due to Rebecca’s guiding we are certainly tempted to go on another. I hope you will pass on our compliments-we hope we may meet her again on a future tour. With thanks
Review by Caroline Robinson on 2 October 2014
This was our second trip with Riviera this year and again we were not disappointed. The holiday was well organised with spectacular views, good hotels and an excellent guide in Rebecca and her very skilled driver Kristoff. Switzerland lived up to our postcard image of cuckoo clock houses, snow covered mountains, green valleys and fresh air. The itinerary was an excellent mix of coach tours and train journeys with spectacular scenery from the Glacier Express and the Bernina Express.
We spent four days at the Victoria Hotel in Brig. We found this hotel to be clean, comfortable and friendly. Our room was on the front of the hotel opposite the railway station. Although we did not find this a problem it might have been for light sleepers. The continental breakfast was lovely but we found the evening meals to be just adequate. There was usually a choice of two main meals and the portions were quite small. The main problem was the enormous gap between courses so the whole meal could take up to two & half hours.
We spent the final three days at the Silvretta Park Hotel in Klosters. This was a beautiful hotel and again very clean, comfortable and very friendly. The food here was excellent, served buffet style with loads of choice at both breakfast and in the evening. Klosters itself was stunningly beautiful like a picture postcard with roaring rivers and mountains in the background.
Our guide was Rebecca, who organised everything for us and was very informative and presented all information in a clear and concise way. She also instigated the seat rotation policy which ensured everyone got a good view. Our driver Kristoff was not only very skillful but was very friendly and helpful.
Once again we are more than happy to recommend Riviera Travel.
Review by Peter & Susan McHugh on 19 October 2014
I just wanted to make you aware that I enjoyed my trip to Switzerland. The scenery was dramatic. The places i visited were excellent Brig Zermat and Klosters. The train journeys were magical. I have visited other places with you as you are aware . I was very happy with the tour guide with her knowledge and customer care.
Review by Norah Ennis on 28 November 2014
We thoroughly enjoyed the trip - well planned - really fantastic scenery. The hotel provision was good - we especially enjoyed the family feeling at the Victoria Hotel in Brig. Our guide Julie and driver Christophe were both very professional - fun to be with and both absolutely confidence inspiring. Our thanks to all involved for a really great holiday experience.
Review by Mr. and Mrs. T. Bromidge on 14 June 2015
The holiday was superb, living up to descriptions in the brochure. It featured a good mix of coach and rail travel through some spectacular scenery. We particularly enjoyed seeing the Matterhorn, and the trip on the Bernina Express to Tirano. There was scope however to “do your own thing “. We chose to see the Aletsch Glacier, travelling independently from Brig, and enjoyed some “easy-ish” mountain trails above Klosters, again independently. We found the food and the ambiance at the Victoria Hotel in Brig much to our liking.
Helen, our Tour Manager, was friendly, helpful, and approachable throughout, and helped to ensure a good atmosphere among the group.
Review by Phil and Kathy Clarke on 25 June 2015
Brilliant holiday. Highly recommended. The organisation was excellent. The places visited were varied and the scenery was stunning. There was also sufficient free time. This was our first Riviera tour and we will certainly look to book with them again. Helen our tour manager was lovely. Very knowledgeable and efficient. She gave us plenty of information and had a lovely voice! Thank you to all.
Review by Wendy and Ian taylor on 26 June 2015
We have just returned from a 4th holiday with Riviera Travel - it lived up to our expectations. The itinerary was well planned and comprehensive, our guide, Helen, was knowledgeable and helpful. We were blessed with perfect weather so the views were picture-postcard spectacular, and the alpine and meadow flowers were breathtaking in their abundance and beauty. The Glacier Express and Centrovalli railway journeys were a bit disappointing, and may be better experienced at another time of year, but the Bernina Express and return coach journey over the semi-frozen Fluelapass were breathtaking, as was the view from Gornergrat above Zermatt. It was good to have opportunities to walk, stretch our legs and enjoy the scenery and flowers at close quarters, breaks from what otherwise seemed almost continuous travelling. Though everything is expensive you don’t have to spend much once you’re there. A truly memorable holiday.
Review by Anthea and David Ainley on 29 June 2015
We have just returned from a tour of Switzerland including the Glacier Express. I have been on several Riviera holidays but this must rate the best. The scenery was absolutely stunning, helped by the wonderful weather we enjoyed. The hotels were clean and comfortable, the one in Brig overlooked the railway station and was a little noisy but this did not deter our enjoyment of the whole trip. We were given passes for free travel on all transport around Klosters and though we are two elderly ladies we found getting around very easy. We felt completely safe and the tour director Rebecca was always on hand to help. We cannot sing Rebecca’s praises too highly. She was pleasant, helpful and very easy on the ear. The coach driver Christoph also was pleasant and his coach was always spic and span. Thank you Riviera for yet another excellent trip, we are already planning next year’s.
Review by Carolyn Lowe on 9 July 2015
Had a wonderful holiday in Switzerland and thanks must go to our tour guide Rebecca. She was very organised and knew her stuff! Our Hotel in Brig was very clean and the staff were helpful and friendly but this was just a basic hotel though in a good spot to tour the area. Our second Hotel in Klosters was very good and we were made very welcome. Excellent service and good choice of food in the Hotel restaurant. The scenery in Switzerland was superb and the weather perfect. Enjoyed all the scenic train journeys. We hope to travel again with Riviera soon. This was our fourth tour. Thank you Riviera and Rebecca
Review by Joan Merrills on 10 July 2015
I have just returned with my wife Carole yesterday from an excellent tour to Switzerland, the Matterhorn and the Glacier Express which was led very ably by our excellent Tour Manager Gill. Her experience, customer skills, knowledge and lively personality all shone through and we were, in our group, always well looked after, kept fully informed, and received a ready response to any queries or problems. Please let her know how satisfied we were with the way our tour was led and we look forward to travelling with Riviera again. The tour itself was well constructed certainly very scenic-from Alpine passes with distant glaciers, and not a few hairpin bends, to beautiful lakeside towns and villages, ski resorts and lots of interesting sights, historical buildings, some enthralling trips on Swiss railways, good hotels offering comfort and tasty menu choices, and new people to meet. THANKS
Review by RICHARD WISDOM on 24 September 2015
We treated ourselves for our Golden Wedding and it was a holiday to remember. We enjoyed our stay in Brig and spent a relaxing day there rather than taking the excursion to Lake Geneva. The Matterhorn proved to be illusive due to swirling cloud but the ride on the Gornergrat cog railway was very exhilarating. The Glacier express was a wonderful way to travel towards our hotel in Klosters. The Silvretta Park Hotel was ideal and in a perfect location. We made good use of our free cable car passes which could also be used on local trains and buses. The journey aboard the Bernina Express to Tirano in Italy was a highlight.
Our tour manager Steffanie had an infectious love of natural history and drew attention to the amazing beauty at every turn.
(I dont know whether Steffanie had managed this tour before but she did seem a little unsure about arrangements at times but her good humour always shone through.)
Review by Ron and Carole White on 15 November 2015