OK, the restaurant mix-up was unfortunate and Katerina should have checked with the venue, as she readily and publicly conceded, but equally she should have been informed of the change and anyway it was a hiccup and not a heart attack and the situation was retrieved.
A group of 50 on a 3 centre week's tour with longish coach journeys, and for some, strenuous walking, is not easily managed. The walking convey in the end will go no faster than the slowest vessel. Against that background I commend Katerina. She integrated with the group, being prepared to guide and accompany to restaurants in the evening; she arranged coach travel for those attending the evening Vienna concert at the Schonnbrun and taxis for those attending the concert at the Palais Palffy going with them to the venue. Further, Katerina was very personable and kept the group well informed. To my recollection coaches arrived where they should have, and apart from the last morning, when they should have.
This large group was friendly and got on well together. It was an enjoyable holiday and a notable success; thank you Katerina.
Review by: Anthony on 31/05/2018
I would like to submit my high praise of this tour. The guide, Halina, and coach driver, Martin, were excellent. Halina is obviously very experienced and even stayed with the travellers at the airport to ensure we all passed through successfully to the departure lounge. I cannot fault her. Martin is a very trustworthy, safe driver and went the extra mile to transport us to and from evening events, saving us considerable cost. The help and information we were given made the whole trip most enjoyable. The hotels were excellent. We did a lot, especially walking, so it may be challenging for the not-so-fit but I enjoyed it all. I would definitely book with Riviera again.
Review by: Andrea Utteridge on 21/09/2017
This was a very well organized tour. Although there were some long coach journeys our tour guide used the time to inform us about the places we were visiting and give us more general information about the country. Our accommodation was good and the restaurants we were taken to gave us a flavour of the local culture. A very enjoyable trip with a superb tour guide.
Review by: Judy Sunter on 04/09/2017
An excellent holiday, allowing for the fact that it was full-on and hardly time to catch my breath between trips, or unpack my suitcase! Everything was very well organised and our guide, Chris, certainly knew her way round with excellent local knowledge. I would suggest that August is not the best time to visit Vienna or Prague because of the crowds, but saw enough to want to go back again, when it's quieter! I would have liked the option to spend the few hours we had at Schonbrunn exploring the gardens rather than being taken straight into the audio guided-tour of the state rooms, as they were far too crowded to make it worthwhile. Hotels and dinners at local restaurants were good - but they really do need to sort out the problems with the lifts!!
Review by: Penny David on 14/08/2017
My wife and I enjoyed a tour of Prague and Vienna at the end of July.We loved every minute of it and we cannot praise your guide Stewart enough,he was excellent.This was our second Riviera holiday and we shall definitely go with you in future. many thanks.
Review by: martin thompson on 26/06/2017
I would just like to say that it was a truly wonderful trip from beginning to end, and I thoroughly enjoyed it. David, the tour leader, was great and managed everyone and everything with good humour and style. Each day brought new sights and experiences, and I came home exhausted, but in a nice way, and feeling that It had been a well thought out itinerary using every opportunity to visit places I had never been before.
I shall certainly be recommending you to my family and friends, and hope to travel with you again.
Review by: Christine Burnard on 02/07/2017
We have just returned from the Prague and Vienna tour. We would like to say how much we enjoyed the experience. The arrangement was very efficient helped be the presence of a lovely interested and knowledgeable Tour Manager Halina and her driver Merak (?). They helped to make the Tour very Memorable. We are now looking forward to our next tour with Riviera.
Review by: Mr David and Pam Youles on 18/05/2017
This was our first trip with Riviera and we were very impressed, well organised, good hotels and guide. We loved all the places we visited but Prague was the best.
We shall certainly use Riviera again.
Review by: Jane Scott on 16/08/2013
I would agree with all the other reviews about this holiday. We also had Neil Woodward as our tour guide - he was excellent and looked after us all very well. Nobody got lost which is quite an achievement on these holidays! There is plenty of time to visit different places in Prague whilst there and the river boat trip is very good value. We also enjoyed the meal in the Blue Duck (after we had dried ourselves out after a huge thunderstorm on our way there) and the staff there were very attentive. I can thoroughly recommend this holiday. It also makes you want to return for a longer visit to Vienna as there is so much to see there. This is our fourth Riviera holiday, so now looking out for our next trip.
Review by: Ann Kendall on 01/11/2013
We just wanted to say how much we enjoyed our trip to Prague and Vienna, how well organised it was and how good Jean Marie our tour guide was. His input was really above and beyond the call of duty.
As this was our first trip with Riviera we had no idea what to expect, so we were more than pleasantly surprised.
Many thanks and especial thanks to Jean Marie
Review by: Colin Harris and Felicity Taylor on 07/11/2013
Just back from the Prague, Vienna, Bohemia and the Danube Valley tour and we wanted to say a huge thank you to Matt our Tour Manager. He was amazing-patient, knowledgeable, helpful and great fun. He made the tour a success. The tour was great value and the hotels were better than we expected. One more day in Vienna would have been nice!
Review by: Barry Dennis on 16/05/2014
A big thank you to Matt, our Tour Guide - he was amazing - very well organised and great fun. A really good trip.
Review by: Evelyn Hood on 21/05/2014
Our 2nd trip with Riviera and once again a truly wonderful experience. Huge thanks to our guide Halina who was excellent on all counts. She handled our large party admirably especially in what proved to be exceptional heat for that time of the year. (temperatures sometimes reaching 30/35 degrees) making sure for our comfort at all times. Her guided walking tours were so informative and gave us a real insight to whatever area we were visiting. All the hotels were very comfortable and situated in areas very close to the centre of the cities which made access perfect. It’s hard to pick out a highlight of the holiday as we loved it all and enjoyed the contrasts the tour provided. Our one comment would be that how we wished we had had even just one more day in Vienna but not at the cost of any existing visits or tours please as the variety offered within the holiday was excellent. Special thanks must also go to our driver Slarvick…(.hope that is spelt correctly) a most careful and considerate driver at all times. Looking forward to our next Riviera trip!
Review by: Jeff & Barbara Frankel on 29/09/2016
Yesterday I returned from my second Riviera trip and felt compelled to write to you to say what a wonderful experience I and my fellow travellers enjoyed. What superb locations and excellent hotels, although the ‘open plan’ bathroom in Vienna did take some getting used to! Each of the three hotels was in a good location, was impeccably clean and comfortable and served good food. The icing on the cake however was most definitely our guide Helina. What a treasure and indeed what an asset to your organisation. She was extremely well-informed and was able to answer questions from the sometimes challenging members of the group! She was always patient and constantly went out of her way to give added information to help us enjoy the free time we spent doing whatever it was we had chosen to do and, incidentally, I think that the balance between free time and organised trips was just right.
Today I have received your brochure for 2017 and am already planning next year’s holiday so keep up the good work Riviera and I look forward to further travel experiences with you in the future.
By the way, our coach driver was also first class and the city guide in Vienna (Marco) was to say the least unforgettable but at the same time brilliant.
Sincerely yours, and with many thanks
Review by: Valerie Prichard on 21/09/2016
I would like to say ‘Thank You’ for a wonderful Riviera holiday - my third. It was truly lovely. Wonderful places to see, sights not to be missed, well organised and I think we all felt we were very lucky to have Helina as our guide. She was clearly passionate about her country and we learnt so much from her.
I particularly liked the idea of having a communal dinner at the beginning and end of the holiday, seemed to work well in our case. Great holiday
Review by: Elizabeth Wilson on 21/09/2016
2nd time with Riviera and another brilliant holiday. A very well organized tour with excellent hotels and very good value for money. The rep, Matt (sorry cant remember his surname) was excellent. In fact he was better than excellent. Extremely knowledgeable, helpful, very friendly, nothing was too much trouble for him. A real people person with a great sense of humour who looked like he really enjoyed everyone’s company. He is definitely an asset to your organization. Well done again for providing us with a great holiday. Will definitely be travelling with you again
Review by: christine Killen on 27/06/2013
An excellent tour of two beautiful cities and Bohemia. Thought it very good value for money. Felt so well looked after by very friendly, helpful and knowledgeable guides and rep. Hotels all good, particularly the first two. Couldn’t have wanted more. Loved it all and we all enjoyed the Blue Duck restaurant in Prague on our final night. Already booked next year on one of your river cruises.
Review by: Maureen Stokes on 06/07/2013
I recently returned from taking one of Riviera’s 8-day trips to Vienna and Prague, and would like to commend the tour guide, Neil Woodward, for his caring attitude and concern for the people on the tour. He is an excellent guide in every way. I certainly will be considering taking your trips in the future.
Review by: Patricia Vanderwood on 14/08/2013