If you've just returned from a tour we'd love to hear from you.
Lake Maggiore, Orta & the Matterhorn Tour
Hi, just returned from the Lake Maggiore tour 27th September/4th October. We really enjoyed the holiday, the hotel and the tour manager, Wendy, was first class and full of information combined with humour. Having been apprehensive when we booked with you we were pleasantly surprised by everything contained in the holiday. We will almost certainly travel with you for next year’s holiday. Please pass on our thanks to Wendy for making the holiday a success.
Review by Phil Campbell on 14 October 2016
We have just returned from Lake Maggiore, Orta and The Matterhorn tour 20-27 Sept 2016, and wanted to write to you about our tour manager, Cecilia. I have already submitted a review of the whole holiday, but wanted to make specific comments directly regarding her.
This was our second Riviera holiday, and last year I was so impressed with our tour manager Sevilay, that I just had to write to you, well this year, yet again I feel I must also write about our tour manager.
Cecilia was an exceptionally friendly and funny lady, who was also highly proficient in her job - which she clearly adored doing.
It can’t be an easy job to shepherd round 48 guests, but she did it so well.
She also was efficient in organising the collection of tickets for the various trains we went on and making sure we were all together in the train carriages.
Wherever we went Cecilia ensured we knew where to meet back up, and told us what we might like to visit in each area - cafes, churches, museums or simply benches with good views.
We enjoyed her company and were genuinely sorry to say goodbye to her.
We did write Cecilia a note of thanks, but wanted to also let Riviera know of our appreciation.
We would be grateful if you could record our comments Many thanks
Review by Christine and Michael Smythe on 11 October 2016
We just wanted to let you know how much we enjoyed the above holiday which we returned from last Tuesday 13th.
It’s the second time we have done the tour with Riviera as we fell in love with Lake Maggiore and the little town of Stresa when we were there three years ago. Once again the Regina Palace Hotel was wonderful and your Tour Manager Debbie was first class.
This was our ninth holiday with Riviera - we did our first river cruise with you in April and have booked a Danube Cruise for next June.
We have enjoyed all our tours with your Company.
With kind regards
Review by Ann and Graham Webb on 28 September 2016
We returned yesterday from this excellent tour, and can honestly say we were totally delighted with all aspects of this holiday from being greeted at Milan Malpensa to being guided through check- in a week later.
Our tour manager, Cecilia, was a charming gem of a lady who always managed to be proficient yet friendly and approachable at all times.
The itinerary was well balanced, with good advance information to enable you to make an informed choice as to whether it was possible for you to partake of particular trips.
The highlight, naturally, was Zermatt and The Matterhorn, and we were so fortunate to have clear blue skies on that day.
Riviera Travel, in our opinion, know their business, from the selection of hotels to the balanced itinerary and the exceptional nature of their tour managers. This was not our first holiday with Riviera, and it certainly won’t be our last.
Review by Christine Smythe on 28 September 2016
Just to say how much we enjoyed our Riviera holiday to Lake Maggiore, Orta and the Matterhorn in August.
We stayed at the Hotel Astoria in Stresa, with a balcony room overlooking Lake Maggiore and the Borromean Islands. Food was good and plentiful. We were treated to a splendid buffet on the Sunday evening with an overwhelming choice of meat and vegetable dishes.
Our tour rep Debbie did an excellent job and ensured the holiday went without a hitch for all holidaymakers.
We have been with Riviera on several Italian breaks and a USA trip to California and the Golden West.
We shall hopefully be returning to Italy with Riviera again in 2017 and would not hesitate to recommend your company.
Review by Sandria & Alan Maddocks on 21 September 2016
Recently returned from Lake Maggiore and would like to say how much we enjoyed the whole holiday. We stayed at the Astoria and were dubious having read some reports about various complaints prior to departing. However, we found no reason to fault anything with good food and welcoming staff. This was our 6th tour with Riviera and as usual the organisation and attention was faultless. A big thank you to our excellent Tour Manager Debbie. Looking forward to our next trip.
Review by Mike & Sue Emson on 11 September 2016
This was our fifth Tour with Riviera and it was really up to expectations. The Hotel Astoria was very comfortable, relaxed and the staff friendly and most helpful.
The arranged tours were excellent, the coaches all in good condition although the seating was somewhat cramped. The drivers, especially Mauritzio, were very competent and friendly. (From a retired Coach Tour Driver/Courier)!
Our tour Manager was Debbie, who was very efficient and her manner was friendly and she showed excellent knowledge and was very available to help and advise. We would be very happy to tour with her again.
We were lucky with super weather and the holiday was faultless.
Review by John and Valerie Belcher on 4 September 2016
This was another very enjoyable Riviera Travel tour. The Hotel Astoria was very good, great views, enjoyable menus, & excellently presented & served.
Particular highlights were the Centrovalli rail journey from Locarno, & the day excursion to Zermatt & the Gornergat Bhan rail journey up close to the Mattherhorn 4478m. The coaches & drivers were excellent too. Having said all that, a particular & warm thanks to our guide Pauline - Pauline was excellent, she showed great care & interest, kept us fully informed, & was good fun too! Our thanks to All involved in organising & managing this great holiday.
Review by Ian & Cindy Snelling on 2 September 2016
We have just returned from the above tour, and want to say how pleased we were with the holiday.
Stresa was a perfect choice for the base, and the Hotel Astoria was excellent with good food and accommodation, and pleasant staff.
The daily tours were all very enjoyable, and we must compliment our guide, Denise, who was absolutely superb, and very organised.
We had area maps for each location, and recommended places to visit and to eat at, and were then left to our own devices which suited us down to the ground.
This trip was to celebrate a special birthday, and we were pleased that this was a memorable holiday.
We would recommend this holiday and Riviera travel to anyone, and we are already looking at where we will go with you next.
Review by Alan and Margaret Gardner on 2 September 2016
We have just returned from your tour to Lake Maggiore. It was a fabulous holiday - so well organised and offering so many marvellous trips and sights. The Hotel Astoria in Stresa was very comfortable and enjoyed such marvellous views. Our guide, Pauline was first class. She had everything well organised and nothing was too much trouble.
Review by Michael and Joyce Bale on 2 September 2016
We have just completed a holiday at Lake Maggiore. Stopping at the Astoria Hotel. Again we were impressed with the quality of your holidays, this being our third booked through you.
The hotel was clean and the food and service we’re excellent. Your rep Pauline had everything at her finger tips and her command of the language superb. Nothing was to much trouble, she was always able to give good advice where required or requested.
Your choice of coach and boat firms were good always polite and helpful. And the variety of trips were good.
Review by D. Taylor on 2 September 2016
My Mum and I recently returned from our trip to Italy. We have travelled to various areas in Italy over the years, it was our first time to Lake Maggiore and it was our first time to book a holiday with Riviera Travel.
We felt that it was important to write and let you know that our guide Matt was probably one of the best guides we have experienced over our numerous trips abroad. He was so professional, helpful, kind and always available to any member of our tour group who wished to talk to him. His knowledge of the various places we visited was excellent and it was great to hear all about the various aspects of Italian life through the eyes of a non-Italian residence. Even his jokes were good but maybe not good enough to give up the day job. It is a very good idea on Riviera Travel’s behalf having the tour guide stay at the same hotel.
All the tours were enjoyable with plenty of time in each location; it was great that entrances fees etc. were all inclusive. Seat rotation on the tour bus is an excellent idea which all tour operators should introduce as opposed to some people rushing/pushing to get on the bus first. As there were people of various ages and abilities on our tour we were never rushed or delayed, this was not our experience with other tour companies we have used in the past.
We would have no hesitation in using your company again and in also recommending Riviera Travel to our friends.
Review by Karen and Charlotte Clinton on 2 September 2016
My wife and I have just come home after a super Riviera tour to Lake Maggiore, Orta and the Matterhorn.
Pauline, our tour guide was excellent; she had a great knowledge of all the areas we went to coupled with her own anecdotes.
The hotel Astoria in Stresa was an excellent choice where the staff were all very friendly and efficient. The food was very good, the hotel was very clean and well situated on the lakeside.
The day tours were varied and each allowed free time at all the destinations.
We do have to say the good weather contributed to make the holiday a memorable one.
Review by George Johnston on 2 September 2016
Just a word of sincere thanks for the lovely holiday we have just spent at lake Maggiore last week. The hotel Bristol was superb, but we were unable to access the outdoor pool until the last two days due to weather. We cannot thank the tour manager Brad enough. I had spent some 40 mins with Riviera help trying to obtain outward boarding passes with Ryanair and I know he spent much longer working on our and other’s passes for the return flight. His programme choices and timing were magnificent apart from the Matterhorn trip whose view was totally obscured by snow and cloud! (Not Brad’s fault!) He also managed to round up two souls lost in Como with great patience and humour. He also conjured up a small cake and candle on the occasion of my wife’s birthday.
This was not our first Riviera holiday and will certainly not be our last.
Please keep up the good work.
Review by Diana and Vic Wright on 25 August 2016
Just wanted to give you feedback on my first travel with your company. I travelled to Lake Maggiore, Lake Orta & Matterhorn staying at the Hostel Astoria. It was an absolutely fantastic trip made by staying in a superb hotel with excellent staff and was also made wonderful by Debbie your tour manager. She looked after everyone and made everything run so well and smoothly.
I do like your system of one coach per hotel which meant there was no messing around picking various people up at different hotels . Also it was lovely having our own boats to travel on the Lakes Most impressed at your organisation and service and shall hope to travel again with you in the future. It was so lovely to travel with a first class company and you should be proud of your staff who were all a credit.
Review by Linda Ford on 25 August 2016
Just got back from our holiday on Lake Maggiore which we thoroughly enjoyed. Excellent hotel with lovely staff and a first class tour manager Debbie who was very efficient, and helpful. Hold on to her!
Would go on holiday with R.T. again in the future.
Review by Margaret Taylor on 25 August 2016
We got back on Tuesday from your splendid Holiday around the Northern Italian Lakes staying at the Astoria Hotel. Apart from the weather on our day at Zermatt we couldn’t fault it. Pauline our tour manager was excellent, and all the arrangements went very well. This has been our second R T Holiday and we are most impressed. Keep up the good work. Thank you to you all
God Bless You
Review by Phil Smith and party. on 25 August 2016
Absolutely fantastic holiday in this beautiful place. Our tour guide Marina was caring and very enthusiastic, we’ll miss her wicked laugh. We stayed at the Regina Palace Hotel which was such a beautiful place. Our room (133) had a small balcony facing the back of the hotel and the gardens and had everything we needed and terrific staff.
Some tips for your trip.
Do go to the places the tour guide recommends as that keeps your costs down when eating out.
It’s handy to carry a small notebook and pen to write down meeting places and times or names of cafes etc
Insect repellant is useful around the lakes
You will be better off using a bank card the trip to Switzerland unless you have any Swiss Francs
If you take a camera make sure you take spare memory cards as you cannot stop taking photos
Do wander round the town, even in the evening it feels safe and families are eating out, there’s usually something going on
We loved our lake Garda trip previously, but this lake was even more beautiful, most of our trips were not too far away so we had a good amount of time to relax before dinner
Can’t wait to plan our 4th Riviera trip next year. Great value, well planned tours, very friendly and helpful tour leaders….no hesitation recommending Riviera to anyone.
Thanks yet again and ciao Marina
Review by Anne & Paul Hanslip on 3 August 2016
Just returned from excellent holiday. Hotel Astoria was very good. Lovely friendly staff and very good food. Lake view from room, worth paying extra. Very well organised holiday. Every day something new. Very good tour guide, Pauline. Super holiday even on the wet day!!
Review by Anne on 27 July 2016
This was a perfect holiday in every way. Great food and service from Hotel Astoria. Our guide Pauline was excellent too. Trips were good with plenty time allowed for our visits. The transfer time is not too long either.
Review by S & G Rennie on 14 July 2016
We returned yesterday evening from our second enjoyable Riviera Travel trip. As with our previous trip (Bruges, Spring 2015) this one to Lake Maggiore etc was very well planned, organized and delivered. It represented good value for money. Pauline our guide was knowledgeable, hit just the right note and worked hard throughout on behalf of all clients. Hotel Astoria in Stresa was excellent. The staff were superb. We especially approved of the dining arrangements (open as opposed to fixed-time dining with separate tables available). The trips, including all transport arrangements, ran smoothly. Our thanks to all.
Review by Philip Cuddy on 13 July 2016
My wife and I thoroughly enjoyed this holiday as we have enjoyed holidays with you for many years. Sadly my wife died recently and I have decided to give up holidaying abroad on my own as I am nearly 86 and not in the best of health. Thank you for the wonderful times you have given us.
Review by Douglas Sherwood on 10 July 2016
Despite the awful wet weather the first few days, I did enjoy this tour. Our guide was great, as was everyone in our hotel and the coach drivers and guides on the excursions taken. We saw and did a lot during the week with a varied itinerary.
I would recommend this holiday but suggest going from June onwards as I was told that May is the wettest month.
Review by JOANNA PAVITT on 17 June 2016
Our 7th trip with Riviera. Wonderful hotel (Regina palace) staff great, Kate our tour guide very good. The room overlooking the lake was worth the extra the supplement. And so to Venice in August. Thanks again .
Review by vin and shirley ramplin on 15 June 2016
This was our sixth trip with Riviera. We enjoyed it despite the weather where we had a couple of bad days with thunderstorms on the trip to Lake Orta, all we could do when we got to there was run into a coffee shop sadly, but obviously the weather is out of our control, and we still had a lovely holiday. Zermatt and the Matterhorn were amazing and the scenery lovely. The Astoria was a comfortable hotel the staff friendly and helpful. Our guide Pauline was lovely and got it just right. We have already booked our next holiday to Madrid in September
Review by Janice and Liam McCauley on 5 June 2016
Just returned from this excellent tour. Stayed at Astoria Hotel, great position and good staff especially restaurant, bar and reception. Considering they are working to a budget the food was very good and sufficient quantity. Pauline R our manager is very knowledgeable and kept us well informed, but she cannot control the weather. Up to the Zermatt trip, everything was great, but a 6 hour return trip and 3 hours in a wet Zermatt on a Sunday is not conducive to a great day out (I am sure on a dry day it is wonderful) pity the days cannot be swapped to take into a/c weather conditions.
I had heard good reports about Riviera and was not disappointed. We will certainly look at other Riviera trips in the future-possibly Venice if Pauline R is leading it.
Review by Terry Aldous on 1 June 2016
A super holiday, all the trips well thought out and not rushed - the Matterhorn day was stunning, thanks to perfect visibility! Wendy was an excellent tour manager.
Review by Jean and Arthur Robinson on 20 May 2016
This is a lovely tour. The area is outstandingly beautiful and as the many places of interest are reasonably easy to access, the trips do not involve too much time sitting on a coach. The boat trips to the Boromean islands made a change from coach travel too.
We have just returned. We found that the Hotel Astoria met our needs perfectly and we enjoyed the company of our guide Pauline Ryley. She organised our tour so well. Her style was low key but perfectly pitched - never intrusive but always there when she was needed - informative at just the right level of detail but not garrulous.
Thank you Riviera Travel,
Review by Jill and Phillip on 17 May 2016
Probably the best of our several Riviera trips so far! Early in the season so we benefited greatly from the displays of blossom and spring flowers plus the mountain snow. The highlight of the trip was Zermatt and the Matterhorn, moved to the last day because of a fall of snow overnight on the Friday/Saturday which closed the Simplon Pass. The result for us was a spectacular day in the mountains in beautiful sunshine. The Astoria hotel in Stresa was ideal, with superb lake views, good food and helpful staff. Finally, our tour manager, Pauline, was excellent - organising the change of programme so that we could enjoy the Matterhorn at its best (even if it did rain in Orta!). The programme overall was ideal.
Review by Margaret Johnston on 17 May 2016
Excellent holiday. Fantastic scenery, both in and around the lakes, and in the mountains in Switzerland. Hotel Astoria is very good, set right on the lake side. The food in the hotel was first class, and the staff were very helpful. All the excursions were well done and all very interesting. Finally a big thanks to Pauline who organised the whole week excellently. Best moment was visiting Zermatt after a fresh fall of snow.
Review by Paul Bosomworth on 5 May 2016
Superb in every respect. Fantastic hotel, excellent meals, brilliant staff, exceptional lake views together with super tour manager who looked after everyone so well, nothing was too much trouble. Would certainly go again. Highly recommended. Travelled on 24/07/2012
Review by Mr & Mrs Read, Nottinghamshire on 9 September 2012
We have recently returned from the Lake Maggiore/Stresa holiday. We had a wonderful time! Hotel, weather and scenery all exceeded expectations. It was made even more enjoyable by our excellent tour guide who always went the extra mile. Thanks to her, and to Riviera Travel. We shall certainly book again. Travelled on 24/07/2012
Review by Mr & Mrs Heap, Farnham on 20 August 2012
We have just returned from a holiday in Stresa, Lake Maggiore. We felt it was excellent value for money. The hotel was very comfortable and centrally situated. Our tour manager was excellent, she was helpful and full of enthusiasm on all the excellent excursions. Would certainly recommend Riviera to friends. Travelled on 17/08/2012
Review by Mrs Warwick, Woking on 26 July 2012
This, our second holiday with Riviera Travel, was again excellent. The hotel was very nice as were the meals. The trips were well planned and organised. Our Tour Manager looked after our needs and was extremely efficient and affable. Travelled 20/09/11
Review by Mr G Wilson, Motherwell on 11 December 2011
My husband and I our two friends have just returned from the Lake Maggiore, Orta and the Matterhorn trip. We had a great holiday. The hotel was absolutely splendid - very plush - and right on the Lake edge, within a 2 minute walk into the lovely little town of Stresa. The staff in the hotel were very friendly and keen to please, and our room, though not with a lake view, was very grand with a small balcony overlooking the hills, a very large bathroom and immaculately clean. We had clean sheets and towels every day. The underground spa and pool were a great place to unwind after a busy day sightseeing (although as is usually the case with Riviera, the days were very full, with little time left for relaxing!) The food was satisfactory, if a little narrow in choice, and well served. The tours were great - very full and excellent value, being included in the overall holiday price, but occasionally I was a bit ‘coached out’ - too long on a coach, although I have to say the coaches were comfortable and a necessity to see all that was on offer. Stresa itself is lovely, with plenty of restaurants and bars. The visits to Como and Orta were great, and the Borromean Islands a ‘must do’ even though they are small. We really enjoyed the opportunity to see the Matterhorn, even though it was a long day. Our Tour Manager was knowledgeable and helpful throughout the holiday, and as usual Riviera provided us with a happy and memorable holiday. Travelled on 02/10/2012
Review by Julie Marsters on 5 November 2012
I thoroughly recommend this wonderful holiday as my partner and I had a great time. Lake Maggiorie is so pretty and at this time of year the azaleas and rhododendrons are in full bloom along with lots of other lovely flowers. We stayed at the Hotel Regina Palace and I can recommend this hotel as it has that grand feeling as it was opened in 1908 so has large rooms, ornate furniture, large bedrooms and the views from the dining room are just lovely as the hotel stands on the lakeside. You can view the lovely islands of Isola Bella, Isola Pescatori and Isola Madre from just over the road from the hotel and a visit to these lovely islands is a must. We had beautiful weather, sunny and hot except the day we visited Zermatt, Switzerland to view the Matterhorn when it poured with rain and was very misty so the weather spoilt this for us but we can’t do anything about that! Overall the trip to Zermatt was very pleasant travelling over the Simplon Pass where we had great views of the mountains, on the way back, when the weather had cleared. The organised trips of Riviera Travel were well organised and well worth going on. We had a lovely day on Lake Como visiting Bellagio, sailing on Lake Maggiore to Locarno, Switzerland, and then going on a train through the alpine villages, and a wonderful visit to Lake Orta and the island of Saint Guillio where there is a closed order of nuns. Our tour manager, Paula was very informative, friendly and helpful. Lisa was our reception host for the airport transfers and all the drivers of the coaches were excellent. There was plenty of free time to explore Stresa and the surrounding area as well as free time on Lake Como. All in all this was a lovely holiday with perfect weather, a lovely hotel with excellent service, great excursions and our travelling companions on this holiday came from different parts of the south west and we all seemed to gel. I look forward to spending another holiday with Riviera Travel one day. Thank you to Paula and all.
Review by Susan Tidmarsh on 20 May 2013
We just wish to drop you an e mail to say how much we enjoyed our holiday to Lake Maggiore between 18 June and 25 June which was organised by yourselves. We stayed in the Regina Palace Hotel where we were well looked after, the service was great together with the standard of hotel and facilities. When we initially booked the holiday with you we requested a room on a lower floor and this was fulfilled without question when we checked in on 18 June for which we were most grateful. Our tour manager was Marella who was informative on all our trips, she was most professional. We met some very nice like minded on our trip. This was our first holiday with yourselves and would have no hesitation with traveling with your company again in the future. In addition we would have no hesitation in recommending your company to others. Many Thanks
Review by Rhona and David Ford on 30 July 2013
We have just returned from our week’s holiday in Lake Maggiore and I thought I would drop you an e-mail to say how much we enjoyed it. The itinerary was nicely paced and the hotel location wonderful. Our guide was Matt Purse who stood in at short notice due to his colleague falling ill. He did a great job and his insights into life in Italy and his knowledge of the area added to our enjoyment. Overall a very enjoyable holiday and good value for money. Best wishes
Review by Andrew Burchell on 31 July 2013
My travelling companion Mrs Diane Hall and I have just returned from our recent holiday in Italy, staying at the Astoria Hotel in Stresa between 23 July and 30 July 2013. What a fabulous week! The entire trip, from start to finish went smoothly, the hotel was lovely with great staff and delightful room, and we thoroughly enjoyed all the trips included in the holiday. Special thanks to Paula our rep who guided us through the week with great efficiency, amazing knowledge and a wonderful sense of humour. Thank you Riviera for another memorable holiday!
Review by Mrs Sue Pedley on 2 August 2013
My first Riviera tour and it was brilliant with all the trips included in the price. All the trips were well organised and we had rides on boats, trains and coaches so scenic views from all angles. Our tour rep, Matt, was one of the best I have come across with his tales of life living in Italy and the Regina Palace Hotel was excellent in a stunning position being situated opposite the Lake. I couldn`t fault this trip and would recommend it, I will certainly travel with them again.
Review by Mrs J Burns on 3 August 2013
We had a fabulous holiday at the Astoria Hotel in Stresa on Lake Maggiore. The trips out were varied and of very good value. The whole holiday experience was enhanced by our Tour Manager - Paula, who informative, funny and a delight to be with.
Review by Ruth and Iain Yule on 6 August 2013
We had a lovely time at the Regina Palace Hotel in Stresa, on the banks of Lake Maggiore. What a wonderful location, an attractive holiday resort, plenty to do and see, and lots of evening activity locally, including live music and excellent bars, restaurants and ice cream parlours a speciality. Great to stroll around the interesting streets, alleyways and squares after dinner, plenty to see and do. The hotel is very close to boat launching points to various local islands and locations, and so very conveniently situated. Often, when you look at a brochure, the pictures and descriptions exaggerate - in this case we felt the opposite - the hotel and its grounds exceeded expectations. We were delighted. The hotel is spacious and plush and its facilities were fantastic, as were the grounds and the pool, both inside and out. The room was very well appointed, air conditioning worked well, if just a tiny bit noisy, and was very comfortable. The staff at the Hotel could not do enough to make you welcome. The cuisine was fine from our point of view, plenty to eat and well served, and of good and wholesome quality. Not everyone in our group were totally satisfied in this direction, but it is sometimes hard to please everyone. Apart from the salad bar (the only criticism is that the salad bar itself was a little bit limited) food was served by waiters, rather than buffet style. The waiters were extremely helpful and of good humour. The meals were excellent and I have absolutely no complaints in that direction. We had a couple of meals out, very good too, adds to the variety, plenty of choice. Most of all I wish to compliment our Tour Manager - Marina - what a great character - lots of fun, bubbling with energy and enthusiasm and a great sense of humour. She certainly made us very welcome, could not do enough to help us, and was both entertaining and knowledgeable. She was the icing on the cake so far as the whole experience was concerned. Well done Marina, well done Riviera, and well done Regina Palace. This is an experience we would be happy to repeat. Great value. Highly recommended.
Review by Ged & Eve Wilson on 7 August 2013
My husband & I have recently returned from the above tour with you, & I just wanted to pass on our thanks for a wonderful holiday. The whole experience was first class, from arrival to departure. Our tour guide, Paula was very smart, professional, knowledgeable, friendly, funny & a first class ambassador for your company. The coach & drivers were fabulous too. It was wonderful to find the coach waiting for the group after our visits, that were comfortable & very well “air conditioned”, which was very much appreciated as the weather was exceptionally hot. The Astoria hotel was well positioned & a beautiful hotel, rooms were very comfortable, the air conditioning wasn’t the best, but have found this is usually the case in European countries. The hotel was spotlessly clean, staff were friendly, especially the “waiting” staff”. The service & meals were first class. We have travelled with you before on the Sorrento trip, & we will certainly travel with you again & recommend you to our friends - WELL DONE RIVIERA!
Review by Mrs Barbara Chivers on 9 August 2013
We would both like to say what a wonderful hotel the Regina Palace in Stresa is and the staff were top notch, so helpful especially with me needing a gluten free diet. We enjoyed our week and would just like you to pass on our thanks to everyone from the ladies who made our rooms spotless waiters with great sense of humours, and all the rest of the staff. Thank you for putting together a great holiday and we will certainly be using your company again.
Review by Mr & Mrs D Purches on 13 August 2013
Fantastic opportunity to see Italy’s Lake District as well as travel over the border to the Matterhorn. Hotel Regina Palace was opulent, very friendly and accommodating hotel staff. Meals were pleasant, we ate earlier than we would have chosen normally but the slow pace of the meal created a pleasant atmosphere. Breakfast and evening meals were plentiful and tasty. Wine at £20 euros was not too bad! The tour rep Marina was available at all times, very informative, helpful and full of fun with the patience of saint trying to organise everyone. This is our first Riviera Travel but would definitely travel with them again - great value for money!!
Review by Karen and Tom Wright on 15 August 2013
Wonderful holiday not least because of our excellent tour guide, Marina, who in addition to her knowledge and sense of humour, managed to rearrange the itinerary when inclement weather threatened to spoil our Zermatt trip, which in the event was a spectacular success! Our only nitpick was being ‘half-board’ but we did notice that the Regina Palace terms for ‘high season’ are conditional. This was our 4th Riviera holiday, which more than lived up to the standard we’ve come to expect and we look forward to travelling with you again!
Review by John Killan on 18 August 2013
We have just been on our first holiday with Riviera Travel and thoroughly enjoyed it. It was exceptionally well organised and good value for money. Our tour manager, Marella was excellent. She was extremely pleasant, very efficient and gave us plenty of information. The hotel we stayed at, Regina Palace, was lovely and all the staff were pleasant and helpful. Our room was comfortable and kept very clean and the food was good. We will definitely be booking another holiday with Riviera Travel.
Review by Julie Iwanciw on 27 August 2013
We just want to say thank you for a wonderful holiday in Stresa. We wish to compliment you on your choice of Tour Guide - Prisca - she was excellent - very helpful in every way even letting us know lots of things to do on our day off and was very informative on all the tours and also managed to mix a bit of humour in as well. Thank you so much
Review by C & C Elliott on 28 August 2013
We have just returned from our first trip with Riviera and would like to make the following comments. We were at the Astoria Hotel in Stressa with Pauline as our guide. We had a wonderful time and thought that Pauline was the very best and should be congratulated on her friendly but informative attitude to her job. She made the wonderful places we visited come alive but was not overbearing at all. Lovely lady. We would certainly be interested in hearing of further trips that you do for the future. Again, thank for a really good holiday.
Review by Susan Body on 29 August 2013
My wife and I have recently been on one of your holidays to Lake Maggiore. We were both very impressed by the whole experience. The Hotel Astoria at Stresa was excellent, with friendly staff, a very good room and a wide choice of very good food. The Riviera rep, Pauline, was excellent, with very good local knowledge and a most helpful nature. The itinerary for the week was well planned and executed. After this experience, we will certainly consider another Riviera holiday!
Review by Mr Ian Pile on 10 September 2013
We have been back for 2 weeks following a truly first class week at the Regina Palace in Stressa and much of the credit must go to Prissa our tour guide. Her management of the group, humour,knowledge and the ability to think on her feet was a very significant factor in us enjoying a fabulous week and deserves recognition.
Review by Dianne and Jim Clark. on 10 September 2013
We have just returned (Tuesday 3rd. September) from a visit to Lake Maggiore, staying at the Hotel Astoria and we would just like to thank you for a very pleasant, trouble free holiday and to say that our guide, Prisca was excellent. She knew when to impart information, but she also knew when to be quiet and with the odd joke thrown in her company was very pleasant.
Review by Neil Mifflin on 10 September 2013
We have recently returned from our holiday to Italy (Lake Maggiore, Lake Orta & the Matterhorn) staying at the Hotel Regina Palace in Stresa. We had an excellent holiday from day one, the hotel was first class as were the staff with special mention and thanks to Mairo, Silvio and other restaurant staff for their outstanding service. Special mention of our Tour Manager Paula who was always ready to help whenever needed. Her knowledge of Stresa and all the additional superb tours was outstanding including her knowledge of Italy in general. This was our first holiday with Riviera Travel and we would certainly have no hesitation in booking again in the future. Everything from initial booking of the holiday was dealt with professionally- WELL DONE!
Review by Judith & Rod Howes plus Dawn & John Gant on 19 September 2013
Just back from Lake Maggiore holiday, Oct 22nd -Oct.29th. Had a wonderful week. Very well organised.Your rep. Paula was so friendly and helpful. Also full of useful information as we travelled around in both Italy and Switzerland. We will certainly consider another holiday with your company and would hope for another rep.as good as Paula.
Review by Marion Banks on 7 November 2013
First of all a big thank you to the flight team â€“ on 22nd April we set off for Manchester airport. My husband had booked the taxi and I should have realised when he gave me the time it was picking us up it was wrong but I was busy organising everything else. So 10 minutes into our journey we (and or taxi driver) realised the mistake. I was so upset I just wanted to turn back and forget about the holiday, but the taxi driver persuaded me not to. He put his foot down while I rang your office. He got us there for 11.00 meanwhile somebody from the team had rung ahead and notified Flybe and Assistance at Manchester. I donâ€™t think Iâ€™ve ever got through an airport so quickly and actually got there 5 minutes before the plane boarded.
The second thank you is to our tour guide, Denise, who was superb. She was pleasant, informative and very helpful and our enjoyment of the holiday was due in no small measure to her efforts.
So thank you very much to your staff. Letâ€™s hope our trip on the River Elbe in September is equally pleasurable, but I will be checking the taxi times!!
Review by Beatrice Lance on 7 May 2014
We have just returned from a holiday in Stresa - Italian Lakes which we thoroughly enjoyed, despite two wet days! Our Rep was a young woman called PRISCA and we cannot praise her highly enough; she was organised, efficient very clear and caring and with a great sense of humour, a pleasure to be around - Well Done.
Review by Mrs M. Jose Wright on 16 May 2014
Just back from Lake Maggiore . It was the first time my friend and I had used Riviera Travel and it certainly will not be the last. The tour operator, Marella was fantastic, her knowledge, organisation of the various tours and helpful information was exceptional. We were delighted with the Hotel Astoria where the gardens were pristine and the personal service of the staff and food excellent. Your description of this hotel in the brochure was perfect. The tours were all excellent and well organised and we felt very safe with our two coach drivers. Thank you for the excellent arrangements and we look forward to our next holiday with Riviera Travel.
Review by Lynn B and Helena B on 28 May 2014
Having been to the Amalfi coast with Rivier previously we had a good idea what to expect in terms of the chosen hotel, its location and overall value for money. My wife and I stayed at the Astoria Hotel which was ideally located overlooking Lake Maggiore. Our room was spotlessly clean, the food was of a good standard (the gala dinner on Saturday night was very very good). All the hotel staff were very polite, attentive. The overall package was extremely good value for money - we will use Riviera again in the future.
Review by Graham Pink on 29 May 2014
Some feedback regarding the tour led by Aldo and based at the Regina Palace Hotel, Stressa.
Beautiful hotel and ideally located for the town and the boats, for access to the islands. Aldo was brilliant and a real asset to your company; helpful and informative as well as very cheerful and funny.
Review by Thomas on 4 June 2014
I would like to say how much I enjoyed my holiday in Stresa on Lake Maggiore. I was there from 13th May to 20th May. Our tour guide was Marrela. I would like to say how excellent she was. I have some difficulty walking due to recent back surgery. I had said that I might need some assistance on the booking form. Marrela was very thoughtful and always made sure that I could cope. Which I could most of the time. Please inform Marrela how much I appreciated her thoughtfulness.
I feel you are very fortunate to have her on your staff. I was staying in the Astoria Hotel which was also excellent.
Review by jane greenwood on 12 June 2014
Just returned from excellent stay on Lake Maggiore with very good excursions as well. Hotel fine, breakfasts excellent, dinners adequate but not exciting, staff very pleasant and friendly, outside pool very welcome in 30c+ temperatures! Return trip ok in the end but Malpensa airport was a nightmare! Tour Guide Pauline (Ryley) was excellent throughout - highly recommended. Have been with Riviera before and will almost certainly travel with you again.
Review by Janet Low on 12 June 2014
We’ve just returned from a splendid week on Lake Maggiore staying at the Regina Palace, a wonderful hotel on the lakeside with extensive well manicured grounds and superb facilities. Service too was first class. The staff were good natured, attentive and ready to please. We had a slight hiccup when there was no one to meet us at Milan’s Malpensa airport. However, a ‘phone call to Head Office soon sorted matters out and a coach driver appeared to transport us to Stresa. The organisation throughout the rest of the holiday was excellent. We cannot speak too highly of Aldo, our Tour Manager. We have not met better! Personable, affable, caring and considerate, he had a great sense of humour which was not misplaced. There was a real sense of camaraderie among the group which helped to ensure smooth day to day operation. We were blessed with lovely weather. The trips were well thought out and there always seemed plenty of time to do our own thing. For once on a tour we were not bombarded with the need to give specified amounts of gratuities, for which we were grateful. It was rightly left to our discretion. This was our first time with Riviera, but on this evidence, not our last! Thank you for a memorable tour which we felt was very good value indeed.
Review by Vivian Axford on 12 June 2014
This was our first holiday with Riviera Holidays. The organisation before leaving the UK was first rate, the Astoria hotel friendly, rooms clean, service very good. First night we found the beds hard, but a quiet word to reception before dinner the next night, and a comfortable overlay was in place when we returned to our room 2 hours later. All done with a smile. The trips were interesting and well arranged. But really pride of place must be given to our tour guide, Marella, who was simply the best we have come across on any previous holiday with any travel company. From very clear guidance before each visit, places of interest, time and place to meet after, to a potted history of Italy and reflections on the Italian education system given on one long journey. Really splendid! You can see we were very impressed with our first Riviera holiday and will look forward to future holidays with your company
Review by John and Gill Burn on 24 June 2014
Thank you for a superb holiday. The Hotel Astoria was excellent, all of the staff were friendly and helpful. The Dinner menu was perfectly adequate, the food was well cooked and presented, and the Grand Buffet on Sunday evening can only be described as a masterpiece The tours were brilliant, giving us the opportunity to appreciate the fantastic scenery. Our Tour Manager,Cecelia, while sometimes giving us a little too much information, did give a lot of background knowledge of life in Italy. Thank you once again
Review by Frank & Christine Laidler, Bernard & Christine Paragreen on 27 June 2014
This is our second tour with Riviera and our expectations were again exceeded. Our Hotel the Astoria at Lake Maggiore was excellent, the food very good and the staff very friendly. We paid extra for a lake view, well worth the money. Our Tour Manager Kate was excellent. Although the weather wasn’t fantastic, the trips were well organised and seemed to be enjoyed by everyone. The only adverse comment about the trips are:- We would have like more time at Zermatt to explore the town after a great ride up on the ‘gornergrat bahn’ and if possible reducing the time on the coach. Also, our view was that Lucarno wasn’t worth a day trip, perhaps this could be replaced by a trip to Lake Garda, as the Lake Garda holidaymakers do visit Stresa. Overall a great holiday, fully packed with things to do, home now for a rest and look at the great photos. Our thanks to all the staff involved.
Review by Frank & Alison Meadows on 3 July 2014
We greatly enjoyed our time in the Italian Lakes staying at the Grand Hotel Bristol. The hotel was of a high standard and we were very well cared for, particularly in the restaurant and by reception staff. We were excellently guided by Denise who was knowledgeable and entertaining and very helpful in supporting us in communication when we needed that. We had sunshine almost all the way and good rainy day suggestions on the only day we needed them. The trip to the Matterhorn was spectacular. Stresa is a beautiful place and think it’s worth having a lakeside room to appreciate the ever changing view. We have traveled with Riviera before and the organisation in the UK beforehand and once on holiday has always been very smooth. Thank you very much!
Review by Mr and Mrs T. Lewis + J. Lewis on 7 July 2014
We have just returned from a wonderful holiday at Lake Maggiore staying at the Regina Palace Hotel. The hotel was just beautiful. I couldn’t find fault even if I tried. It is very elegant, and quite a feast for the eyes. The staff were fantastic and so helpful and friendly. We would like to mention Maurizio the head waiter, so good at his job with a great sense of humour and the food excellent. Our guide Wendy was a absolute delight and very good at her job. Our trips very enjoyable even though we didn’t have the best of weather. We met some really lovely people which made our holiday very sociable. This was our third holiday with Riviera And once again they have come up trumps. Riviera know their market and cater accordingly. We are at the moment deciding what our next Riviera holiday will be. Well done Riviera.
Review by Sue and John Deane on 10 July 2014
Just returned from a brilliant holiday in Stresa the Hotel Astoria was superb, great atmosphere lovely food especially the Gala Dinner on Sunday, it was fantastic so much choice! The staff very friendly nothing too much trouble. Matt our tour guide, excellent so knowledgeable and great to listen to and we learned so much about Italy, we met some lovely people and saw some wonderful sights especially the Matterhorn I have been with Riviera before but it was the first time for my friend and she was really impressed. Keep up the good work you are the best
Review by brenda crossley cindie howard on 10 July 2014
I recently returned from your tour of Lake Maggiore and just want to say how much my friend and I enjoyed it. We saw some amazing places, especially the islands, the Matterhorn in glorious sunshine, and Lake Orta which was such a peaceful place. There was a good balance of travelling and we loved the various modes of transport used, not always in coaches, but on boats and trains too.
The hotel was excellent, very helpful when my friend wanted to change her room, the food very good, the staff very pleasant. We enjoyed meeting new people on the tour and quickly made friends with many, and the courier, Matt, was brilliant! He was more than a courier, telling us not only about the places we were visiting but also about the country, education, politics, the law, and about life in Italy in general, making it all so much more interesting. He was also very helpful on a personal basis when I needed medical help, going with me to act as interpreter which made it so much easier! He was a joy to be with, and the main driver of our coach was also great! Thanks to all who helped to make this trip such a success for us, and I know we will be going with Riviera again.
Review by Jennifer Finder on 12 July 2014
I would like to say how much I enjoyed the above holiday which I took from 24th June to 1st July. I travelled on my own on the Manchester flight and stayed at the Grand Hotel Bristol in Stresa. Hotel, food and itinerary were great and our Tour Manager Denise did a superb job. I will certainly be looking at next year’s brochure with a view to booking another holiday with Riviera
Review by Val Rigby on 15 July 2014
We have recently returned from Lake Maggiore and what a fantastic holiday we had. Stayed at the Astoria Hotel which was really nice, the food was very good especially the Sunday Night Buffet. The staff were very helpful and it was always service with a smile. All the tours out were very good and our tour guide Matt was excellent, he gave a really good insight into life in Italy and he was very knowledgeable about the places we visited. This was the first time I had toured with Riviera, it certainly will not be the last, very good value for money.
Review by Mrs C. Howard on 20 July 2014
Had the most wonderful holiday. Even better than we could have hoped for. The Hotel Bristol was in a perfect position on the lake, clean and organised, and the food was excellent. All the tours were exactly as described, and plenty of free time to explore. Lake Maggiore, Como and Orta are even more beautiful than we expected. We definitely hope to visit the area again. Extra thanks to our guide Pauline and our coach driver Jean-Luca for his skilful driving through the Simplon Pass! We have many happy memories and will be booking with Riviera Travel in the near future.
Review by Jayne and Brian on 20 July 2014
We flew from Manchester and stayed at the Regina Palace. Everything was lovely, the hotel, the trips out and the professional organisation. Nothing was too much trouble and our tour guide Wendy was fantastic. We had a brilliant tour guide last time we holidayed with Riviera and did not think we could be as lucky this time, but we were. Thanks, we will book with you again!
Review by Pat Griffin on 22 July 2014
A really excellent holiday, the Astoria is beautifully positioned on the lakeside with fabulous views. Stresa is a lovely base for a touring holiday with only short walks to the quaint town with lots of bars and restaurants and interesting shops; the ferry port with short-hop boats to local shoreside villages and unique islands as well as a ferry to Locarno in Switzerland. The trips were are fabulous with Zermatt and the Matterhorn and Orta being exceptional, the weather was perfect and the views brilliant. The train from Locarno was the only disappointment, being a little cramped and not a patch on the Bernini Express to St Moritz. The islands in Lake Maggiore are truly wonderful, there is so much to chose from on the free day. A special thank-you to our guide Marella, she was excellent and definitely enhanced our enjoyment with her knowledge and care.
Review by Margaret Clews on 23 July 2014
Just returned from a fabulous tour of Lake Maggiore. Everything about the holiday was brilliant and made extra special by our tour guide and the other members of the party who were really good company. Our tour guide, Denise, was informative and interesting and even guided us on our free day - her day off. All the tours were planned in detail and ran efficiently. We stayed at the hotel Regina Palace which is sumptuos. The restaurant staff were all quietly efficient. The head waiter has a really good sense of humour and tried to make sure everyone in the dining room was happy. Would recommend Riviera without hesitation.
Review by Susan Newell on 31 July 2014
My husband David and I have just returned from a wonderful holiday organised by Riviera Travel, and would recommend anyone who wants a first class service to travel with this company. Our guide, Denise, was extremely knowledgeable and helpful and her sense of humour added to a relaxed holiday atmosphere when travelling on the coaches. The highlight of the holiday was the trip to the Matterhorn followed closely by Lake Orta, which is a little gem undiscovered by the main tourist trade. However, the beautiful gardens of Isola Bella and Isola Madre were amazing and lunch on Isola Pescatori unforgettable.
Review by Margaret Hamilton on 4 August 2014
We departed from Luton which is our nearest airport and rarely has flights that we can use, so a good start. We stayed at the Astoria an excellent family run Hotel. The weather was good and so were all the organised trips. We had a nice clear day and used the cog railway, well worth the money when we visited Zermatt. There was a short shower of rain before we left Zermatt but we were not inconvenienced. We appreciated having a day to do what we wanted and chose to visit Isola Madre and then had a nice swim in the Hotel pool after lunch. As we had a late flight home we had time to visit the Alpine Gardens which was a bonus. This tour was excellent as all the other tours we have been on were. Stresa is a Lovely resort.
Review by Patricia Jacobs on 13 August 2014
I live in Australia and was back in the UK on holidays, looking for a trip to this area of Italy, which I had been to before. Had never used Riviera before but can guarantee that I will use them again in 2015. The Regina Palace Hotel was beautiful and well worth the extra money. I had a Lake View room and at night could sit on my balcony watching the activity on and around Lake Maggoire. Denise the tour guide was extremely knowledgeable and helpful, only downside was that the food could have been a bit better - hopefully it is by now! Breakfast was great, staff in Dining Room brilliant. Loved every day, and could see that while Riviera was a bit more expensive than some other Tour Companies - it paid dividends every minute, as the overall quality of the trip was way above the other companies I had used previously. Am now scrolling the various holidays with Riviera for my return to UK next year.
Review by Ann Wright on 23 August 2014
Just returned from an amazing week at the Grand Hotel Bristol on Lake Maggiore. Our tour guide Kate was absolutely superb and what an Ambassador for the company. If you are looking for a magical experience this has to be the best ever. Thanks to all at Riviera.
Review by Hazel and Alan on 3 September 2014
Just enjoyed a fantastic week on Lake Maggiore in our fourth trip with Riviera. We have now visited all the major Italian Lakes but this was the best of all. As usual, the high standards we have come to expect were maintained so all we had to do was enjoy the wonderful weather. We will definitely do this one again.
Review by David & Julie Kirk on 6 September 2014
We have recently returned from the tour to Lake Maggiore, where we had a very enjoyable week. The tour was organised excellently and Marbella Wise was a very pleasant and knowledgeable tour manager. All the tours were expertly organised and the coach was comfortable and well driven. The hotel was wonderful and all the staff were very friendly and helpful, especially the head waiter in our restaurant, where the food was of a very high standard, particularly the breakfast. Our room was a little small and I cannot remember having seen a smaller shower cubicle. Having said that the view over the lake made up for it. Generally a very memorable holiday with a friendly group, although the number was a little large. Many thanks, we hope to travel with you again and will recommend you to other people.
Review by Mr & Mrs Smith on 8 September 2014
We have recently returned from a tour to Lake Maggiore. We thoroughly enjoyed every day thanks to Marella Wise who looked after us told us all about Italy and particularly the lake area. Thanks to Piero the coach driver. The hotel was wonderful and the staff very friendly and helpful, especially the head waiter. We will certainly recommend Riviera to other people.
Review by Mr & Mrs Stoakes on 8 September 2014
We feel we must write to say how much we enjoyed our recent tour, which was based at Lake Maggiore. The programme was well planned and paced and each day provided a new and exciting revelation about the area. The Grand Hotel Bristol was excellent and we felt it was well worth paying a little extra for the stunning lake view room we had; it just took our breath away every time we opened the curtains. The main reason we wanted to write a review however was to sing the praises of our tour guide Kate. Her wit and Irish sense of fun absolutely made each day brilliant for us, she is a credit to Riviera Travel. Thank you Kate.
Review by Janette and Tony Delves on 8 September 2014
Just returned from this tour having stayed at Grand Hotel Bristol Stresa . Excellent service from all hotel staff with wide range of well prepared and presented food and well cared for premises .Trips very good indeed with excellent and polite coach drivers and boat people. However we must record that in our opinion and in that of many others the Tour Manager Denise is one of the very best we have ever experienced . Thanks and all is thoroughly recommended .
Review by Mr & Mrs D Randell on 10 September 2014
Excellent customer care with an excellent Tour Manager in Denise
Choice of tours well thought out and Hotel Bristol provided high quality food and service
Review by Carl Winston on 11 September 2014
We had a fantastic week at The Grand Hotel Bristol . Food and Service was exceptional and nothing was too much trouble. Tour was very well planned and Denise even organised a private Boat to take us across the Lake on our free day . Denise was one of the best tour Managers that we have come across on our Holidays with Riviera and made the holiday by her enthusiasm and depth of knowledge about the area .We shall travel with Riviera again.
Review by Mr and Mrs John Radcliffe on 13 September 2014
We stayed at the Grand hotel Bristol, which was first rate. The staff were superb and the food and service excellent. How the staff managed with all the tourists and three weddings and remained calm and charming I shall never know. Our guide, Marella, was wonderful and was one of the best we have had. The tour was incredible value and I would strongly recommend it. My only very slight query was the size of the party, how Marella coped with all of us was exceptional.
Review by William Spaight on 17 September 2014
I am writing this on behalf of myself and my wife to say how happy we both were with our tour ‘Lake Maggiore, Orta and the Matterhorn’ that took place between the 5th and 12th August. We have both visited Italy before, but clearly felt that this was an especially enchanting and picturesque region to visit. The tour presented a considerable amount of spectacular scenery, while allowing some free time to wander off and explore places that suited one’s own interests. We were blessed with wonderful weather, and the hotel (Regina Palace) was of an extremely high quality, with warm and helpful staff. All coach journeys went smoothly, while we were given very helpful advice as well as some interesting cultural information by our wonderful guide, Paula, along the way. All in all it was a most pleasant and memorable experience, and we will certainly be reviewing your holiday catalogue again soon! Many thanks,
Review by Richard and Qian Shepherd on 18 September 2014
My friend and I had fantastic tour and holiday. Our guide was Lorenza from originally Verona. She was excellent and really funny. Thank you Lorenza and Riviera Travel.
Review by Mrs L.M.Allan on 21 September 2014
We have just come back from Lake Maggiore, the views of the Matterhorn were stunning and the excursion to Lake Orta was beautiful. Wonderful trip, our guide Lorenza was very good at keeping us all together and kept us laughing & entertained. Thoroughly enjoyable all round.
Review by Judith & Paul Ferguson on 23 September 2014
Just back from Italy and had a wonderful time with superb weather. The highlight was the trip to the Matterhorn and the trip on the funicular to Sunnegga where the views were breathtaking. All the other excursions were good and varied and utilised all forms of transport which was exciting. Our guide Marina had a good sense of humour and kept us well informed. The hotel Bristol was excellent and all the staff were friendly and very helpful, if you go you must experience the sideways lift to the indoor pool and spa - a first for all our party. The only slight quibble was the lack of an anti slip mat in the bath, I used the showers at the indoor pool area instead.
Review by Graham & Eileen Mercer on 2 October 2014
Kate was our guide and a very good proffesional service we had. The Regina Palace was great with super food and surroundings. This was our third tour with Riviera and will not be our last. They are all so well organised and you get to see the best of the area without the hassle of thinking for yourself. We are late 50,s and we noticed this time a younger element, it was good to meet new friends and exchange e mail details so as to meet up in the future. We feel that the guides are very knowledgable and can’t do enough to help you. During our trip we had Diana there from the Riviera office just getting a feeling and general local info. So as to be able to offer clients a better experience, she was lovely and we feel next time we call the offices we have a friendly face to ask for. Thanks yet again for a super holiday and if you are reading this we feel you must give these trips a go..we put it off for years thinking we didn’t want to be…..organised…. But we love the way we can just turn up on a coach, train or boat, have a wine at lunch and crash out after a busy day with no driving, parking, petrol to buy, entrances or maps to read…..Kim and Tim
Review by Kim and Tim Eales on 2 October 2014
Just back from this excellent holiday. Stayed in Astoria Hotel, very comfortable, clean, good food. Staff very friendly. Pierro our driver is a real gentleman, but the star of the show is Marella, our courier, so helpful cheerful and knowledgeable. After accidentally breaking her wrist, she still carried on. Cannot praise her enough.
Review by Mary Broadfoot on 29 April 2015
We have just returned from the Lake Maggiore etc tour, and - apart from enjoying the holiday greatly - we especially wanted you to know how excellent the tour guide (Marella) was!
Review by Baker on 6 May 2015
We have just returned from a wonderful holiday with Riviera to Lake Maggiore. We stayed at the Hotel Astoria where nothing was too much trouble for the staff, and we appreciated the flexibility of the meal times at this lovely hotel. The views from the balconies at the front were stunning. Our tour manager Pauline Ryley was superb and nothing was too much trouble for her - we always had maps and useful information provided for us about the places we were visiting, and choice of things to do on the excursions -Pauline always went the extra mile for us. We would love to go on another holiday to Lake Garda with Riviera if we could have Pauline as our guide again!!. Thank you Riviera for our second excellent holiday with you.
Review by Margaret Alan and Ruth Ramsbottom on 21 May 2015
We have just returned from our holiday and would like to pass on our thanks to our tour guide, Marina Marelli. Marina was outstanding with not only her knowledge of all areas we visited but also her quick thinking ability to change our itinerary around when she realised a bad storm was going to interrupt a day visit to The Matterhorn. It worked out perfectly for us all when our day off took in the storm and every other day was beautiful, making all trips out perfect. A very kind and thoughtful person – thank you
Review by Pamela Mundy on 22 May 2015
Just returned had a most enjoyable stay. Hotel/food/tours really good and Wendy, our courier, friendly and very knowledgeable. This is our 4th Riviera holiday and we look forward to the next one!
Review by Mrs L Taylor on 28 May 2015
Just returned from our lovely holiday; stayed at the Astoria Hotel where the room, staff and food were really very good. This is our first time with Riviera and we enjoyed all tours, but our favourite place has to be Orta. Our guide, Pauline, was informative, friendly and funny. She is definitely a jewel in the Riviera crown!
Review by Mel and Ala Bradley on 3 June 2015
We had a very nice holiday at the Astoria Hotel Stresa on Lake Maggiore from May 19th to 26th. It went very well. We would like to let you know our tour guide Pauline Ryley turned out to be a most excellent guide being most helpful on all occasions.
We wish her the best of luck with her new appointment in Vietnam. We are sure she will do a good job.
We will recommend Riviera Travel to our friends.
Review by Andy and Brenda Heape on 3 June 2015
Well we knew what to expect, after all we have travelled with Riviera before. However, we both feel that this holiday exceeded those early expectations. Our accommodation at the Hotel Regina was of a very high order, all excursions were well-organised and timely. We shared a feeling commonly expressed by others in our group that the balance of stay time at Cannobio and Como could have been swapped as many of us were quite taken by the relative quiet and charm of the village. However we enjoyed the scenic train route back. There were many pleasant memories on which to reflect including the friendliness of fellow travellers, the efficiency of the hotel staff and above all the power of the flower girl herself who seemed to organise everything and everyone including drivers, guests and the weather. Well done Wendy!
Review by Lynne & Les Howells on 4 June 2015
We have just returned from our first tour with Riviera Travel. The resort of Stresa on the side of Lake Maggiore was stunning, the tours were thoroughly enjoyable and the hotel Astoria was outstanding. We were very impressed by the superb organisation of the whole holiday from being met at Milan airport to being taken back to the airport and escorted to our check-in desks at the end of the holiday. Our tour guide for the week was Pauline and she was absolutely brilliant, making sure that everyone was happy with the arrangements without being at all overbearing. She provided excellent witty, amusing and informative talks during the coach tours which added to the overall enjoyment of our visits to the surrounding area. We thoroughly enjoyed our experience and are looking forward to enjoying more holidays with Riviera Travel.
Review by Linda & Peter Billington on 7 June 2015
Many thanks to Riviera Travel for a lovely, well organised tour of this beautiful area. The Hotel, Regina Palace was wonderful and very many thanks to Wendy who was a knowledgeable, friendly and helpful host.
Review by Val and Peter Sampson on 11 June 2015
I have just returned from a holiday in Stresa on Lake Maggiore with four friends. Our tour representative was Pauline Ryley who was excellent. Every excursion went like clockwork – coaches linked with trains and boats. The information given was very useful. I should like therefore to commend her on her knowledge of the areas covered. Her Italian was first class. Pauline was always available and went on every excursion. Our fellow travellers kept to the time stops and we had a seat rotation plan so there was no ‘hogging’ the front seat.
A most enjoyable holiday – long anticipated as single rooms are a ‘challenge’.
I was most impressed with Riviera and shall recommend you to my friends and will hopefully travel with you again.
Review by Pat Arrowsmith on 16 June 2015
What a wonderful holiday. Can’t fault it at all. Lovely hotel beautiful gardens and views. Great food and lots of it, lucky there is quite a bit of walking on the holiday or would have exceeded the weight limit at Malpensa on way back. Having said this the thing that really made the holiday 6* was Denise our tour manager her knowledge of the area and the various drivers we had was first class and the little asides into the Italian mentality were very entertaining. All in all I would definitely recommend this holiday to friends
Review by Alan Hale on 27 June 2015
Lake Maggiore, Grand Hotel Bristol - Stresa Leaving the wonderful location this morning (June 30th) after a fantastic week at the Grand Hotel Bristol was an awful wrench. This was our third trip with Riviera Travel, and as expected was faultless, Matt our Tour Manager must take a huge chunk of the credit, his dedication throughout the week to ensure all the wonderful tours were executed to the highest standards and his constant attention to detail was to be commended. The Grand Hotel Bristol was a magnificent base, the food quality and selection was excellent, a full four course dinner each evening. The rooms, grounds, pool spotlessly clean and beautifully manicured. Last but not least Stresa was picture postcard perfect.
Review by Christopher Searle on 30 June 2015
My friend and I have just returned from this wonderful holiday. We were absolutely delighted with every aspect - the Grand Hotel Bristol accommodation and food was excellent, our tour guide, Matt, was knowledgeable and helpful and probably the best guide we have had on any of our holidays. The organisation and itinerary were also excellent. We are recommending this holiday to all our friends. Thank you very much.
Review by Barbara McDonald on 2 July 2015
May I on behalf of my wife and myself congratulate Riviera and its team for a excellent holiday. Apart from difficulty down loading the out going boarding passes, the flight, Hotel, Tours and Tour manager knowledge gave us a good insight to this part on Italy, but in a relaxing way. The Tour coaches and the Grand Hotel Bristol were of very good standard, with hotel position just right with close access to the local shops and ferry boats. Your tour manager Matt came across in a very professional manner but not in an intrusive way. Our security care was always top on his list, however his local knowledge of Italian life plus what to see on the day tours made the people on the coach feel as one big family.
Can I again thank you all at Riviera once again and that we look forward to traveling with you some time in the future.
Review by Mr Colin Ball on 9 July 2015
Pleased with all aspects of this holiday. Overall, very good value. All the logistics worked out smoothly - buses, boats, trains - which was helpful in a period of high temperature and humidity. The hotel was excellent, both private and public rooms. All bedding changed daily, and bedroom adequately cooled. Very acceptable meals. Breakfast buffet impressive and dinners very acceptable. Friendly and competent service. Good and varied programme of excursions. All coach drivers drove considerately, which helped one relax. An enchanting part of Italy, with a delightful ambiance, more than enough to see and do. Some spectacular gardens, and even the hotel and public gardens were so well maintained. Our efficient and friendly tour manager Marina did all she could to make everyone’s experience of Stresa enjoyable.
Review by Ian and Ruth McLeod on 13 July 2015
In view of the adverse comments on other websites about the Regina Palace, I would like to redress the balance. We enjoyed our stay in this magnificently appointed hotel. Our room was always left in an immaculate condition each day and we found the hotel staff very helpful. The head waiter Mauro was very attentive and always had a laugh and a joke with our table. I inadvertently left my nightdress in the bathroom and it was collected with the towels. The reception staff traced it to the hotel’s off site laundry service and I have received it by post today. As usual all the trips were well organised, the trip to Zermatt and the Matterhorn being the highlight. Looking forward to our next holiday with Riviera Travel
Review by Pauline and Phiilip Slatter on 22 July 2015
One of the best tours so far. Tour manager, Wendy, was superb. Hotel Astoria excellent with good food, attention to detail and very friendly staff - always willing to help. Cannot wait for next adventure and would thoroughly recommend Riviera to anyone. A very satisfied customer.
Review by Maurice Taylor on 28 July 2015
We would like to thank everyone involved in this holiday for making it one to remember. After helpful office staff moved our holiday forward a month due to my husband’s heart attack, the holiday continued to be amazing. A beautiful room in Regina Palace Hotel with balcony and views over the gardens, public areas which were full of character and charm, with attentive and humourous head waiter and staff, great food particularly salads and fish and probably the best tour guide we have ever had called Marella. Her organisation and dry humour helped us to gel as a group and yet there was plenty of free time to do as we wished. The itinerary was varied and interesting and used many different forms of transport- coach, boats, narrow gauge railway. The gardens and pool were used every day in our relaxation time. We most definitely will be booking again with Riviera in what will be our 6th holiday with them.
Review by Elizabeth Burton on 5 August 2015
Just returned from the Lake Maggiore and Matterhorn escorted tour. It was excellent and both my wife and I thoroughly enjoyed what was quite a busy itinerary. Denise our tour guide was both knowledgeable and personable and truly enhanced our tours to some beautiful locations. I always appreciate Riviera’s ability to choose the right places to visit on the tours and still allow free time to enjoy chilling out. Well done and thanks again
Review by Brent Pyburn on 6 August 2015
Absolutely fabulous holiday, cannot thank you enough. Your courier Kate De Witt was a total joy in every respect. and her work ethic was astonishing.
We will be travelling with Riviera again in 2016. Please mail to us copies of your European tours brochure covering holidays in France.
Review by Julian Roger Wills on 10 August 2015
We have recently returned from a trip to Lake Maggiore and would like to say what a lovely time we had the hotel was just out of this world and the trains & boat trips we had were most enjoyable. Also I can not finish without mentioning our Courier Paula, we thought she was a lovely FUN Lady and very professional.
Many Thanks Look forward to taking another holiday with you
Review by Margaret Curtis on 26 August 2015
My wife & I, with our friends Lin & Dave Pritchard have just returned from a very pleasant week in Stresa @ the Regina Palace Hotel, everything was well organized by Marella your tour manager who was very knowledgeable & professional. The trips were interesting from lake trips to the various Islands or to Locarno, Zermatt & the magnificent Matterhorn, the Hotel was elegant but relaxed with the indoor & outdoor pools an added extra, the staff were attentive especially Mauro the head waiter who looked after the Riviera guests with a pleasant sense of humor always ensuring we were satisfied. All in all good value for money as this was our third holiday with Riviera & certainly not our last.
Review by Derek Richardson on 26 August 2015
We have just returned from a superb week’s holiday in Stresa. This was our first trip with Riviera and we were most impressed. The Grand Hotel Bristol was well positioned, not far from the town centre and with beautiful views across the lake. The staff were friendly and attentive and the food was fabulous. The trips were interesting and we especially enjoyed Zermatt and the Matterhorn. Our tour manager. Lorenza, was great. She had clearly prepared thoroughly and her commentary was delivered with both knowledge and humour. On our return journey we were delayed by a “system error” at the airport baggage check-in. Lorenza stayed with us until it was sorted even though she herself had another flight to catch. We look forward to another holiday with Riviera!
Review by Sue & Paul Eveleigh on 9 September 2015
My wife and I have just returned from our latest holiday, which I calculate is our tenth with Riviera. I am pleased to report that it maintained the high standards we have come to expect from you. The tour manager, Stella, was informative and helpful about the places we visited, and efficient in getting us round. The only matter she could not help with was the weather, but only one day approached a complete washout. The hotel, Grand Hotel Bristol, was lovely, our room very comfortable and the food delicious. The day trips were well chosen, and ran smoothly each time. As always, a most enjoyable holiday.
Review by Eric Brown on 18 September 2015
Having just returned from the above tour including Orta and the Matterhorn, this is to advise that my friend and I enjoyed the holiday very much. The tours were great and the tour manager, Stella, was excellent. The Grand Bristol Hotel could not be faulted. Our room was smaller than others we have had on Riviera Tours but was nicely furnished and had a nice balcony. The restaurant was lovely and the waiting staff perfect and the food absolutely fantastic. Far superior than expensive restaurants in the West End of London.
Thank you Riviera Travel. This was our 5th holiday with you and will not be the last.
Review by Thelma Randall on 18 September 2015
I am writing to tell you how pleased my wife and I are having been on your escorted tour to Lake Maggiore. Aside from being very fortunate with the weather and our dining companions during our stay, for which you can take no credit, we wish to convey our thanks for a job well done. The Hotel Regina Palace was everything that we could wish for and our courier, Paula, was kind, helpful, totally professional and did everything she could to make our stay, and our excursions run smoothly. The holiday was one of the best that we have experienced and we will be looking to make further bookings once we have perused next years programme. It is worth pointing our that, chatting with our fellow guests, we learned that some have travelled with Riviera before and have always been very satisfied. SK
Review by stuart kendrick on 3 October 2015
This was our first tour with Riviera and although we had some prior concerns because of trip advisor comments regarding the Hotel Regina Palace we could not have found a travel company more helpful, a Representative more knowledgeable and good fun, a hotel more lovely with staff more helpful. We were very impressed with the expertise and organisation of Riviera, five flights of customers arrived into the resort into 3 hotels. The Regina Palace is a beautiful looking hotel with large crystal chandeliers and ornate decoration. The room was well appointed and comfortable, it would be worth paying extra if you want a larger room with a view and balcony. The a la carte dinning room is very small so the Riviera guests are seated in the the large well decorated and laid out room next door with beautiful views over the lake and other tours are in the next room. With a set meal time and no seating plan this enabled the Riviera guests to mingle and get to know each other very well. The indoor pool area is absolutely lovely and tranquil and wonderful to come back to after a busy day on tour. The content of the tours are extremely well thought out and interesting, No hard sell factory tours which is a welcome relief. Paula was our tour guide for the week and she was a font of knowledge and witty humour. Everything she recommended to us was a great success. We would certainly consider traveling with Riviera again.
Review by Cathy and Steve Colwell on 11 October 2015
We returned from this holiday on the 20/10/15 having stayed the week at the Hotel Astoria. We had mixed weather but wonderful blue skies for our visit to the snow dusted slopes around Zermatt and also to the attractive lake of Orta. Our guide, Pauline, was excellent, very knowledgeable and informative and always willing to give help when needed. The tours were well organised and varied. The hotel was mainly comfortable with good service in the restaurant and at the service desk and our room overlooking the lake was clean and well equipped. We were pleased that it had a balcony. The Wi-Fi was serviceable and easy to access. Perhaps our only complaint was that the room was slightly cold as the weather deteriorated. We have enjoyed another Riviera Tour to South Africa and this was no exception. An excellent experience!
Review by Phil Coulson on 21 October 2015
Just returned from a week stay at the Regina palace hotel Stresa. And I have to say we were pleasantly surprised. We were worried of what to expect from previous recent reviews we had read from travellers on the Riviera tour group about poor service and food cold at the hotel, we thought the food was good and always hot. Our tour manager was Matt Purse very good indeed even arranged a boat to go to a local market on his day off. He went out of his way to make sure everyone was happy and was very good indeed. Must say we would definitely not hesitate to travel with Riviera travel in the future all round very good .