Whether you’re looking for a relaxing river cruise or a cultural tour, with our flexible customer care policies you can plan your holiday with confidence. Here are just a few ways we are ensuring your happiness and wellbeing when you choose to travel with us.
We understand that recent changes to the way we travel mean you need that extra bit of confidence to book a holiday again. That’s what we have introduced a policy to allow you to change your booking for free up to 45 days before you travel when you book a new holiday by 30 September. We have started sending our teams out to ensure that our holidays are ready, without compromising on the experience that we are known and loved for. We are so confident in our holidays that if you’re not happy by day two of your trip, we’ll bring you straight home and give you a full refund.