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Our Promise


 

Rest assured, when you book your holiday with Riviera Travel, you can do so with complete confidence

  • Your money is safe and secure no matter what – at all times, no matter what, your money is 100% protected by ABTA and ATOL. You’ll find the proof here: https://www.abta.com/tips-and-advice/is-my-holiday-protected.
  • Amend new bookings for free up to 45 days before travel* - Book by the 31 March 2021 and you can change your booking up to 45 days before travel, with no fees and no questions asked.  New bookings for 2022 can be changed for free up until 30th June 2021. Full terms and conditions can be viewed here.
  • COVID-19 Cancellation Protection as standard  – if for whatever reason, you’re not able to travel as a consequence of the pandemic, you can transfer your holiday to a later date completely free of charge. Some terms and conditions apply and you can find them here.
  • COVID-19 Curtailment Protection as standard  – if you have to cut your holiday short as a direct consequence of the pandemic and your insurance provider doesn’t cover you, we’ll automatically compensate you for the proportion of your holiday that you’ve missed out on.
  • Best price promise -  if the price of your holiday is reduced after you book, we’ll automatically reduce the cost for you too. There’s no benefit for booking late, but by booking early, you can secure your preferred dates and options.
  • Happy in every sense or your money back – if you’re not happy or comfortable in your new surroundings by Day Two, we’ll bring you home at no extra charge and offer you a full refund.

 

 

 

*Amend your booking for free up to 45 days before departure' Terms & Conditions

  • Amend your booking for free up to 45 days before departure is valid on an entirely new booking only, made by 31 March 2021, and can only be used once. A booking cancelled 45 days or more before departure must be re-booked within 7 days, otherwise normal cancellation charges will apply. Transfers from a 2020 booking, plus Private Tours, Bespoke Groups, cruises outside Europe, Russian Odyssey cruises and flight upgrades are excluded. For amendments and cancellations within 44 days of departure, normal cancellation charges will apply. Applies to departures up to and including 30th November 2021.
  • A booking cancelled 45 days or more before departure must be re-booked within 7 days, otherwise normal cancellation charges will apply.
  • For amendments and cancellations within 44 days of departure, normal cancellation charges will apply as below

European River Cruises

European & Middle East Tours

Long Haul Tours

Period before departure within which written notification of cancellation is received by us

Cancellation charge per person cancelling

Period before departure within which written notification of cancellation is received by us

Cancellation charge per person cancelling

Period before departure within which written notification of cancellation is received by us

Cancellation charge per person cancelling

91 days or more

Deposit

More than 56 days

Deposit

More than 75 days

Deposit

90-61 days

50%

56-31 days

50%

74 to 61 days

50%

60-31 days

75%

30 -15 days

95%

60-31 days

70%

30-16 days

85%

14 days or less

100%

30-15 days

95%

15 days or less

100%

 

14 days or less

100%