Holiday Happiness
Our Happiness Guarantee
Dreaming of a holiday to look forward to? With overseas travel being firmly back on the agenda for 2022, now is the perfect time to plan your next adventure. Whether you’re looking to get away on a late escape, or planning ahead for next year, when you book with Riviera Travel, we will ensure you have an unforgettable holiday without compromise.
We are so confident in the quality of our holidays that we guarantee if you're not entirely happy or comfortable in your new surroundings by Day Two, we'll bring you home at no extra charge and offer you a full refund.
How does it work?
You will need to raise your concerns with the Riviera Travel tour manager or cruise director and state your intention to take advantage of this guarantee within the first 24 hours of arrival at your holiday destination, they will then endeavour to resolve any issues that you may have. If by the end of Day Two a solution cannot be reached, Riviera Travel will arrange and cover the cost for you to return to the starting point of your holiday arrangements with us from the next available location. We will also refund the total cost of your Riviera Travel holiday. Please see terms and conditions for further information.
Our Promises
Fully Flexible Booking
Enjoy the flexibility to change your booking before travel, with no fees & no questions asked. You can change your holiday for any reason right up until your final balance payment is due.
Price Promise
Book early for the best prices. If the price reduces after you've booked, we'll reduce the price for you too - or refund you the difference.
Our Quality Promise
You can't find the same quality of holiday for less with a competitor - if you do, we'll match the price.
Luxury travel without the price tag
Our latest offers
Extra Solo cabins on selected River Cruises
Additional Solo Cabins added
Terms and conditions
Holiday happiness guarantee
To qualify you must raise your concerns with the Riviera Travel tour manager or cruise director and state your intention to take advantage of this guarantee within the first 24 hours of arrival at your holiday destination, they will endeavour to resolve any issues. If by the end of Day Two a solution cannot be reached, Riviera Travel will arrange and cover the cost for you to return to the starting point of your holiday arrangements with us from the next available location. We will also refund the total cost of your Riviera Travel holiday, although no refunds will be made for any additional costs incurred such as overnight hotels, airport travel, insurance, etc. The guarantee does not affect standard booking conditions or pre-departure cancellation policy. Valid on holidays of 8 days or more. Valid on 'land only' holidays. The guarantee will not apply where the situation is beyond our control.
