Flexible Booking Policy
We recognise you may be feeling cautious about making a cruise booking or travelling at this time. That is why we have introduced a new temporary Flexible Booking Policy to give you extra peace of mind. The policy allows you to change or cancel your cruise departure date up until 24 hours before your planned departure. This policy covers all bookings for European river cruises and Mediterranean yacht cruises made before 30th April 2020 to travel before 30th November 2020.
This temporary exception to our standard booking policy allows you to amend your cruise booking up until 24hrs before departure. You will then be entitled to receive a credit voucher for the amount you have paid for your cruise. This credit can be used to rebook an alternative cruise straight away, or you may wish to hold onto your credit voucher until you are ready to make a decision on a new departure date. The credit will remain valid for any European River Cruises or Mediterranean Yacht Cruises departing up until 30th November 2020.
You must notify us of your intent to change or cancel your cruise at least 24hrs prior to your flight departure time, or your embarkation time if you booked a cruise only arrangement. Credit vouchers expire on 30th November 2020 and are not exchangeable for cash.
If you have queries or concerns, please do not hesitate to contact us.
