We only use reputable transport suppliers, which enjoy a respected reputation for reliability, punctuality, customer service and most paramount of all, safety.
Checking in for your Eurostar/connecting train
In these days of increased security measures, it is vital that you plan to be at your departure station in plenty of time before your scheduled departure time. Eurostar check-in is 45 minutes prior to departure. Please allow adequate time for road works, traffic hold-ups and security checks.
Please check your tickets and travel documents carefully for the most up to date departure time.
There are no specific weight or size limits on our rail services although you are limited to two pieces of luggage per person and you must be able to carry them on and off the train yourself.
Please ensure you use your Riviera Travel luggage labels as this will aid our Tour Manager and agents in identifying you at your arrival station.
Missed Eurostar/connecting trains
If you have missed your Eurostar or connecting train , please contact the Reservations Department who can assist you.
Delayed and re-scheduled Eurostar
All journey durations and departure timings are given in good faith based on schedules issued at the time of printing. Riviera Travel have no direct control over the transport provider and any delays, change of route or re-scheduling. Where possible, we will of course do our best to provide you with up-to-date information on the reason and expected length of the delay. In the event of extended delays, please note that hotels will not provide refunds for unused accommodation. However, most travel insurance policies (check your policy document) will pay some fixed compensation amounts if the delay exceeds 12 hours.
Please visitor telephone 0845 748 4950 for the latest information regarding your rail service.
Please note that if you opted to use our regional connecting stations for the Eurostar tours, restrictions may apply for certain rail companies.
This was the first time with Riviera and we were very impressed. The hotel and service from your Rep Alexander was second to none. This will not be the last time we wil...
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We enjoyed every minute of this first experience of a tour with Riviera Travel. The attention to detail, standard of hotels and variety of experiences provided throughou...
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Just a quick note to leave positive feedback for our recent tour of Sri Lanka. Firstly our tour manager Adrian was excellent and made our holiday highly enjoyable. He is ...
Andy and Sandra Briggs
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My wife, Christine, and I had the pleasure of taking one of your escorted tours to India recently, we were on the Golden Triangle tour and we also took the Shimla extension on the trip that began on November 7th of this year. I a...
We have just returned from the tour, our second time. Our second time also at the Hotel Aquabella which is ideally located near to the town of Aix en Provence and all the staff were attentive and helpful. Special thanks to our Tou...