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Over the years we have been recognised for industry-beating quality and exceptional customer service in virtually every relevant customer satisfaction survey, including the British Travel Awards, those carried out by readers of the Daily Telegraph, Sunday Times, Guardian and Observer, a host of others and in so many different categories. With an average Reevoo score of 97%, we put our customers first.
Arguably the country's most respected consumer organisation ‘Which?’ voted us as one of the UK’s finest Holiday Companies, winning the coveted ‘Recommended Provider’ for four years in a row. In the most recent 2016 survey Riviera Travel was the highest scoring escorted tour company, and was awarded five stars for customer service.
These are staggering achievements in Britain’s most prestigious awards, voted for by the travelling public alone, indicating superb service and quality consistency.
To all those of you who kindly voted for us, a huge thank you. However, we have no intention of resting on our laurels and always endeavour to exceed your ever-rising expectations. There is simply no better company with whom to entrust your holiday plans.
My husband and I have just returned from our tour of Sicily ( Manchester 9th to 16th Oct.).It was our first visit to the island and we were not disappointed. This is a lovely tour, .. [Read More]
Dear Riviera Travel, I have just returned from your Sicily Tour. It was fabulous. The itinerary was perfect. All the major sites far exceeded my expectations - which were already .. [Read More]
We have travelled several times before with Riviera and have always found the tours excellent. This tour to Berlin and Dresden was excellent.
The hotel were very .. [Read More]
Now that we’ve recovered from all the walking around Italy on our wonderful holiday with you I felt that I should e-mail you to say that our tour guide, Vanessa, was .. [Read More]
We had a wonderful holiday on this tour and our enjoyment was largely down to the excellent itinerary and our very competent guide and driver. Denise was well informed, always .. [Read More]
Pauline and Michael Fielding
Just back from the Loire Valley Tour. Again, an excellent tour by Riviera, well run, well balanced. Paul, our manager/guide was brilliant! The hotels were comfortable as was the .. [Read More]
Just to let you know that we arrived back from a great trip to Paris. Andy was the best guide we have had on our several trips to Paris with you. He is a credit to your organisation.< .. [Read More]
John and Penny Pett
Just got home from Bruges after a wonderful four day stay. All of the arrangements went like clockwork and the tour guide (Sue) was brilliant.
Thoroughly enjoyed all of the .. [Read More]
John, Jackie, Paul and Lorraine Williams
Excellent week, absolutely no complaints.
A special mention for Tour Manager Elizabeth, who went to extraordinary lengths at all times to help , guide and inform everyone.-an .. [Read More]
Margaret and Roger Thomas