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Latest 2021 travel advice. Find out more

Joint the Riviera Travel Family

 

Join the Riviera Travel family

 

 

Working for Riviera Travel is something special. We are devoted to creating authentic holidays and delivering outstanding personal service, so our customers can enjoy truly memorable experiences. These are some of the reasons we’ve been named a Which? Recommended Provider for six years and continue to win awards each year.

Our business was established over 36 years ago, and despite its rapid growth we still treat each other like we’re one big family – with care, loyalty and respect. Our head office, based in Burton-upon-Trent, has free parking and a lively, collaborative atmosphere. We work hard, but we also have lots of fun. 

We recruit like-minded individuals who are as passionate about travel as we all are. If you think you’re the right fit for us, take a look at our current job vacancies below

 

Head Office Roles in Burton-upon-Trent, Staffordshire

Travel Consultant

Do you love Sales through Service and are motivated by making life easier for others? Are you passionate about travel? You'll enjoy working homebased or on site at our professional contact centre based in Burton on Trent where delivering great customer service for our customers is the no.1 priority.

This is a great opportunity to develop your career working within a fun, supportive, exciting and people focussed environment. Working for a forward thinking, innovative and exciting travel business - we have our people and customers at the heart of everything we do!

Starting beginning of July 2021! 

You’ll need to be able to work shift patterns covering 9/7 Monday – Friday (9-7 Saturday & 9-1 Sunday - 1 weekend in 3). The role is a mix of working in our office as well as from home. 

Key Responsibilities 

  • Working within a dedicated team to deliver excellent customer service and/or an outstanding sales experience 
  • Take inbound calls from our customers and continue to own the relationship with those customers 
  • Make outbound calls to customers to follow up on potential bookings 
  • Answering questions and queries quickly and efficiently with the best outcome for the customer 
  • Updating our internal systems with accurate and crucial information 
  • Respond to customer emails or live chats within given SLA’s 

Ideal person:

  • Great communication skills and listening skills, which you can demonstrate from any previous Sales through Service roles.
  • Is brilliant at building rapport with customers
  • Exposure to both inbound and outbound sales environments
  • Loves working and interacting with people in a friendly and passionate customer focussed environment
  • Someone who can get the best from every situation
  • Contact Centre experience Essential
  • Travel sector experience would be of benefit and is personally passionate about travel
  • Loves learning and takes every opportunity to have feedback and use it to improve their service.
  • Enjoys the challenge of working to targets and seeing your performance improve
  • Updating our internal systems with accurate and crucial information
  • Respond to customer emails or live chats within given SLA’
  • Comfortable working with systems and good level of literacy with Microsoft Office tools
  • Effective at multi-tasking and comfortable working within a fast-paced environment

Benefits 

  • 25 days holiday per annum 
  • 3% employer pension contribution 
  • 5% employee contribution 
  • Monthly and annual incentive bonus opportunity 
  • Access to Employee Assistance Programme
  • Free social events and activities

Job Type: Full-time

Salary: £20,616.00 per year + up to 15% Bonus + Benefits.

If you would like to apply for any of our current vacancies please send your CV and a covering letter to recruitment@rivieratravel.co.uk

 

Tour Manager Roles Worldwide

   

Customers have described our tour managers as knowledgeable, kind, well-organised and resourceful, as well as having a great sense of humour and a genuine passion for the places we visit. Many have been with us for more than a decade, some even two. For them, being a tour manager is not just a job – it’s a passion.
Read more about our tour managers here.

We’re looking for tour managers with the following qualities:

  • Excellent organisational and leadership skills;
  • Problem-solving skills and the ability to remain calm under pressure;
  • Dedication to delivering exceptional customer service;
  • A genuine interest in people;
  • Good understanding of the importance of communication;
  • The ability to speak languages pertinent to our destinations is an advantage, although not a prerequisite;
  • Experience is not always necessary, but you must have a passion for travel.

Send your CV along with a cover letter and a recent photo of yourself to tmapplications@rivieratravel.co.uk