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Join the Riviera Travel Family

 

Join the Riviera Travel family

 

 

Working for Riviera Travel is something special. We are devoted to creating authentic holidays and delivering outstanding personal service, so our customers can enjoy truly memorable experiences. These are some of the reasons we’ve been named a Which? Recommended Provider for nine years and continue to win awards each year.

Our business was established over 37 years ago, and despite its rapid growth we still treat each other like we’re one big family – with care, loyalty and respect. Our head office, based in Burton-upon-Trent, has free parking and a lively, collaborative atmosphere. We work hard, but we also have lots of fun. 

We recruit like-minded individuals who are as passionate about travel as we all are. If you think you’re the right fit for us, take a look at our current job vacancies below

 

Head Office Roles in Burton-upon-Trent, Staffordshire

Sales Development Executive

To be part of a team responsible for Travel Agent sales across the UK. The role is being responsible for achieving the sales, profit and revenue targets, and building the brand of Riviera Travel with a number of our travel agent partners. Ensuring effective sales support by being responsible for communicating with the trade press and supporting the office during peak times.

Must be prepared to work weekends and evenings as part of your weekly role, with time in lieu received for weekend work. Flexibility will be required.

Key Responsibilities

Profitable Account Planning

  • Work with the Head of Agency Sales to come up with a plan to ensure sales calls have maximum impact where needed to support the Business Development Managers
  • Monitor and report all competitor activity, pricing and marketing including OTA websites
  • Provide store visit reports for your store visits and follow up consistently on the actions set in your stores
  • Develop Account management skillset through hands on experience
  • Support projects as a team as and when directed

Agent and Customer Engagement and Commitment

  • Implement structured training programme ensuring the agents in your stores are familiar with Riviera Travel’s USP’s
  • Revenue targets set by Riviera Travel are achieved in your sales regions and stores
  • Implement successful consumer events in addition to travel agent partner’s events
  • Prepare and host successful agent educational trips i.e. River Cruise Ship day trips, tours and/or River Cruise fam trips, with targeted sales performance post the event to ensure a return on the investment

Execution

  • Attend and cover stands at travel industry exhibitions or any other events as required
  • Increase engagement with our facebook Agency Sales closed group
  • Submit a rolling two-month call plan on a monthly basis to your line manager as required
  • Structure your calendar effectively to ensure maximum time with the agents and all administration and support activities are completed effectively and on time
  • Ensure all Agency Sales Team members are kept updated and informed of activity in your area as appropriate

Competencies

  • Sales Planning - Able to manage time to support the Agency Sales team
  • Commercial Innovation – Is creative in solving commercial challenges
  • Understanding Different Styles – Has the ability to adapt style and approach to suit relationships at differing levels- from shop floor to MD/Owner level
  • Drive for Results – Seeks to improve efficiency and effectiveness of plans, process and approach

Skills, Experience & Qualifications

  • Takes Initiative – understands what needs to be accomplished and to proceed on one’s own within the accountabilities of the job
  • Analytical – logically analyses facts, data and situations
  • Strong self-confidence, approachability, well presented
  • Excellent communication, organisational and planning skills
  • A good team player
  • Presentation skills. Must be confident preparing and delivering a presentation to small and large groups of agents and customers
  • Problem solving/complaint handling/diplomacy
  • Have an understanding of negotiation techniques and uses these to influence agents
  • Setting Objectives and Managing Priorities – Understands the importance of monitoring performance
  • Proficient in Microsoft Office (Word, Excel, Powerpoint)

Desirable

  • Experience in a b2b and b2c sales roles

As this role involves visiting agents stores you must hold a clean driving licence and be confident to drive long distances

IT Operations Manager

As part of the transport team you will be responsible for ensuring all transport is booked in accordance to our tours and any related ancillary products are booked for our customers. Administer the ticketing and day to day management of transport ensuring that all deadlines are met. Keep all product information up to date and ensure correct details/paperwork are passed to the relevant suppliers or internal departments. Processing any schedule changes/cancellations quickly to ensure no disruption to departing tours and helping the operation team should any transport related problems arise while on tour.

Role Purpose

We are looking for a seasoned IT Operations manager/engineer who can work with a small team to deliver pragmatic solutions within a long established and successful organisation. This role requires someone to bring knowledge and experience into the business who is going through a period of change and knows “what good looks like”, in terms of implementing best practice approaches for the following areas. We are looking for someone who can hit the ground running and is able to bring management principles into the team – working with the Head of IT to understand and build an IT Operational strategy and roadmap, which can then be used to incrementally transform the business. Please note – this is a “hands on” role requiring you to have personally delivered solutions into organisations and are able to work to build a team around those solutions.

Key Responsibilities

A hands-on technical manager who is capable of introducing best practice approaches for running all aspects of operational IT, including networking, server infrastructure, endpoint management, governance, supplier management, application support and service desk.

  • Microsoft estate experience – Office365, Active Directory, Windows servers, etc.

  • Virtual machines and environments.
  • Working with preproduction / development environments, including staging, and aligning with Prod.
  • Familiarity with the setup up of network switches, IPSec and SSL VPNs on Firewalls for both on-premise and Cloud environments. Including security and data protection

  • Establishing pragmatic governance and processes around IT Operations that strikes the right balance between introducing appropriate controls, while still allowing the business to be ‘fleet of foot’.

  • Making recommendations and gather appropriate resources to perform ground-up implementations of best practice approaches to things such as service introduction, cost management, asset management, service desk, change management (inc. CAB), problem management, risk management.

  • Handle annual budget and ensure cost effectiveness
  • Establish and maintain relationships with technology vendors, ensure SLA’s are achieved
  • Develop emergency plans for equipment, power, or security failure to preserve technology and data
  • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure

  • Ensure compliance with all legal and regulatory frameworks and requirements including AML, GDPR/ICO and so on.

Desirable Skills / Capabilities

  • Previous experience of directly handling annual budgets and ensure cost effectiveness.

  • Virtual machines and environments.

  • Help define IT infrastructure strategy, architecture, and processes.

  • Prior experience of building out a NOC function, including network monitoring, etc.

  • ITIL v4 experience and how that can be introduced to compliment CI/CD build/deployment strategies.

  • Prior experience in managing a small cyber security team/function.

  • Cloud computing exposure – IaaS, PaaS, SaaS.

Test Automation Lead

An experience test lead with significant automation experience

Role Purpose

As a member of the software delivery team, you will be working alongside a team of people as well as our partner organizations to deliver functional IT to the business. This is a varied role where you can really make a difference.

We require an experienced test automation engineer who is able to bring best practice approaches towards creating automated test scripts for applications constructed internally, as well as external SaaS products.

You will use tried and tested approaches towards achieving this, and mentoring and guiding an existing team of manual testers that can pivot into writing automated test scripts for both UI and Backoffice systems (via APIs).

You will be familiar with the various tools that exist as well as development and test environments/tooling such as Microsoft Visual Studio Test Suite.

Key Responsibilities

  • Applying your knowledge and experience to mentor a small team of 3 testers on test automation.

  • Producing test automation scripts for both UI/UX and API based testing.
  • You will be creating regression test packs based on a series of unit test scripts.

  • Working with developers to ensure build agents utilize automated testing so that all builds automatically run test automation scripts on deployment.

  • Working with the business to identify areas of improvement and to help facilitate user UAT testing.

  • Ensuring that 80-90% code coverage is achieved (on average) by automated testing for all new development.

Skills, Experience & Qualifications - Essential Skills / Capabilities

  • Script Creation – UI and APIs

  • Automated unit test writing experience.

  • Automated regression test scripts.

  • Knowledge of agile methodologies and best practices.

  • Practical experience of testing public cloud native solutions – either AWS or Azure.

  • Backend services test automation (REST API, Postman,Kafka)

  • Front end test automation experience using products such as Selenium.

Desirable Skills / Capabilities

  • Extensive experience in a test automation role with experience in multiple test automation frameworks such as Cypress, etc.

  • Automated performance testing experience.

  • Build agent integration.

  • Expertise in delivering automated test frameworks in a CI/CD environment

  • Load Testing experience.

  • Travel & Tourism experience will be highly regarded, as well as software as a service environments or experience working on high load ecommerce or transactional processing systems.

Cyber Security Engineer

Role Purpose

As a member of the IT Operations team, you will be working alongside a team of people as well as our partner organizations to deliver operational IT support to the business. We are looking for an experienced Cyber Security engineer who is able to work with on identifying and resolving security risks through best practice approaches and to work with the business to identify new potential threats and proactive harden the protection the business requires. This is a multi-faceted role and will require someone to be suitably hands-on. This will require working with others within IT, whether it is protecting against hardware-based attacks, network level, or application level, this person will have a strong understanding of the ways in which attacks can be initiated and can help educate the business on how to protect against things such as social engineering.

Key Responsibilities

  • Work with external partner organizations to identify and mitigate potential areas of weakness / threat attack vectors by determining root cause analysis and addressing the problem.

  • Utilize best practice approaches to ensure that the tooling used provides sufficient coverage of each of the main cyber threat attack vectors.
  • Work with the rest of IT to put mitigations and solutions in place to ensure Riviera remains a ‘hard target’.

  • Develop and implement a risk-based approach towards addressing areas of vulnerability within the business.

  • Stay on top of a fast-moving Cyber threat landscape and take a proactive approach towards mitigating risks.

  • Commission Pen tests and other internal network scans to identify risk areas.

  • Support and train business users on threats such as social engineering, regularly running simulated attacks.

  • Put together TTX & Security playbooks, both for IT and the wider business to run simulated attack scenarios.

Skills, Experience & Qualifications - Essential Skills / Capabilities

  • Strong prior commercial threat mitigation/management experience – at least 2 years.

  • Prior technical ownership of key security CCoE tasks (AWS) V1.1

  • Experience of protecting traditional on prem/DC infrastructure assets.

  • Good working knowledge and experience of common CyberSec tooling, including a SIEM, IDS/IPS, DLP, DDOS tools, etc.

  • Detailed technical and business knowledge on best practice approaches for detecting and mitigating against key attack vectors.

  • Experience in implementing Single-sign on & MFA solutions.

  • OWASP Top 10 / layer 7 attacks.

  • Networking knowledge and Layer 4 attacks.

  • Endpoint and Server hardening principles, best practices

Desirable Skills / Capabilities

  • One or more of the following information security-related qualifications, demonstrable equivalent experience, or capability to obtain certifications: GFCE, GCFA, GNFA, GCIH, GCFE, OSCP, CISSP.

  • Past experience of working alongside or being part of a SOC function.

  • Strong technical background – ideally a networking/infrastructure background.

  • Data Encryption knowledge.

  • Have a good understanding of GDPR, ICO and PCI data requirements.

  • Hands of experience of public and private cloud compute.

  • ISO27001

  • Carrying out risk assessments / Cyber due diligence on 3rd party suppliers and SaaS providers

DevOps Engineer

Role Purpose

As a member of the IT Operations team, you will be working alongside a team of people and partner organizations to deliver operation IT support to the business.

This is a varied role where you can really make a difference. You will be involved in working alongside other members of IT, including the development team, in transforming the organization from what was a traditional ‘wires and tin’ setup (that has since been virtualized).

The business now needs to evolve to the next phase in our evolutionary journey, which is to build cloud native software solutions directly into public cloud using the latest technologies, including such as elastic compute paradigms. This means that this role will require working alongside development teams to provision virtualized environments to meet their project needs.

In addition, this role will involve supporting legacy IaaS infrastructure, with a view to modernizing these environments to improve resiliency, redundancy, and benefit from cost savings, as well as sunsetting these environments longer term.

Key Responsibilities

  • Provision of cloud-based infrastructure, based on scripts/arm templates/build pipelines.

  • Work alongside developers to Write Scripts/ARM Templates / Build pipelines for appropriate virtual environments for delivery projects.
  • Administration of existing systems/servers, including re-platforming existing virtual environments.

  • Management of Firewall and DMZ environments.

  • Work alongside cyber security personnel implementing solutions that improve the Cyber security stance of the business.

  • Build resilient cloud-based solutions, including backup/restore strategies, DR plans, etc

Skills, Experience & Qualifications - Essential Skills / Capabilities

  • Hands-on development background in AWS or Azure, across a wide range of PaaS services;

  • Containerisation technologies, such as Kubernetes and Docker.

  • Azure AD, Role-based-access controls and MFA.

  • CI/CD experience

  • Firewall configuration.

  • ARM templates & Build Pipelines

  • PowerShell and scripting.

  • Backups and DR planning/recovery scenarios.

  • A basic understanding of LANs / WANs / DMZs, etc.

Desirable Skills / Capabilities

  • Traditional “Wires and tin” Infrastructure engineer experience (LAN configuration, DHCP, DNS, etc)

  • Microservices experience.

  • Terraform

  • SQLServer Database experience

  • Windows Server 2012 / 2016 / 2019

  • A certification in at least one of the following: AWS Solution Architect (Professional or Associate), AWS DevOps, AWS Developer or AWS SysOps.

  • Network monitoring/alerting experience (NOC).

  • PowerShell scripting

Transport Assistant

As part of the transport team you will be responsible for ensuring all transport is booked in accordance to our tours and any related ancillary products are booked for our customers. Administer the ticketing and day to day management of transport ensuring that all deadlines are met. Keep all product information up to date and ensure correct details/paperwork are passed to the relevant suppliers or internal departments. Processing any schedule changes/cancellations quickly to ensure no disruption to departing tours and helping the operation team should any transport related problems arise while on tour.

Key Responsibilities

  • To purchase flights through Amadeus (Global Distribution System), Airline portals and the internet.
  • To create and claim bookings on Amadeus.
  • To request Eurostar and European Rail groups in accordance with our products.
  • Using the in-house system to set up Eurostar land tours.
  • To issue all rail bookings using the supplier’s individual IT systems.
  • To plan regional rail journeys to arrive on time for our Eurostar departures.
  • Liaise directly with airlines and rail companies.
  • To research and request upgrades for the customer.
  • To upload or send manifests to suppliers in the correct format.
  • Using our in-house system to update any changes.
  • To contact customers directly to advise of any transport changes either telephonically or in written communication.
  • Keep up to date the departments spreadsheets and pivot tables.
  • Work closely with other departments particularly Product and Operations and to assist the Contact Centre with any transport related queries.
  • Ensure all cancellations and refunds are actioned and any refunds received are notified to the Finance team
  • Action customer special requests such as medical, mobility and pre-booking of seats.
  • To book any ancillary travel services such as individual train requests and flights.
  • To ensure all relevant documentation is included in the customers travel documents.
  • Available to be on an emergency on call rota as back up to the operations team should transport issues arise out of hours.
  • Checking transport contracts ensuring correct flights details have been requested and updating internal spreadsheets.
  • Checking invoices ready for payment.
  • Any general administration duties that arise.

Skills, Experience & Qualifications

  • Preferred knowledge of Amadeus (GDS)
  • High level of accuracy and attention to detail
  • Excellent communication skills both written and verbal
  • Excellent organizational skills and time management ensure all deadlines are met with transport suppliers.
  • Proficiency in Excel, as spreadsheets are an integral part of the department records.
  • Ability to work under pressure, working alone, part of the transport team and part of the wider Riviera team.
  • Take ownership and responsibility of workloads under little or no supervision.
  • A willingness to be flexible with working hours and responsibilities
  • A good knowledge of Traveller and Atlas (internal only)

Web Content & SEO Manager

To manage the onsite content across Riviera’s UK and International websites, ensuring each site is kept up to date, aligned with campaigns and commercial objectives and optimised for SEO performance. This role is also responsible for ensuring the onsite content & presentation reflects the brand, and works closely with the Brand and Content team to drive forward the digital creative proposition.

Key Responsibilities:

  • Keep the UK, Trade, Partner and International websites up to date and merchandised effectively, aligned with commercial priorities
  • Responsible for managing onsite SEO across all company websites, and keeping Riviera in competitive positions for key term
  • Own the website content strategy and SEO driven content marketing, working with the Content team to produce inspirational & commercially effective copy, imagery and video
  • Responsible for the look & feel of the site, ensuring promotional, product and category pages are inspiring and on brand
  • Analyse and report on website performance, picking our actionable insights to support CRO or feed into business strategy
  • Ensure tracking, tagging and analytics are set up and functioning correctly and efficiently, both for internal and third party use
  • Work with Tech, Insight and third parties to ensure API & content feeds are performing correctly
  • Support the E-Commerce Manager on website development project

Skills, Experience & Qualifications:

  • 3-5 years experience in an Ecommerce role
  • Experience in a variety of CMS platforms with experience working in HTML, CSS and JavaScript
  • Good content writer, with sound understanding of web copy best practices
  • Strong understanding of onsite SEO best practices
  • Proficient user of Google Analytics & other web insight tools
  • Highly organised and efficient
  • Excellent attention to detail
  • Proactive, with a ‘can do’ attitude and a solutions focused approach
  • Passionate about great content

Desirable:

  • Technical and offsite SEO experience
  • Experience with CRO and using tools such as Google Optimize
  • Travel industry experience and/or a passion for travel Operating primarily during the Feasibility and Definition phases of the project lifecycle, the Business Analyst acts as a consultation partner between the Business and IT to ensure that all requirements and business impacts are comprehensively documented and clearly understood by other project performers as well as other areas of the business.

Business Analyst (BSA)

Key Responsibilities:

  • Eliciting and prioritising Business Requirements in consultation with the customer and all relevant stakeholders up to and including the sponsor
  • Developing System Requirements to a level of detail from which High Level and Detailed Designs can be created
  • Documenting and maintaining Business and System Requirements
  • Conducting formal and informal reviews of both Business Requirements and System Requirements documents
  • Creating appropriate Requirements Traceability Matrices (RTM) and maintaining those elements of RTMs which relate to Business and System Requirements
  • Participating as required in other phases of the SDM lifecycle, including carrying out updates to requirements documents arising from defects found in the Design and Construction phases
  • Contributing to formal and informal reviews conducted by other project performers

Plus assisting the Project Manager in the following tasks:

  • Creating and refining project estimates
  • Ensuring business process impacts are identified and that together with the systems requirements the totality of the Business Requirements are met
  • Completing Business Continuity Management Assessments
  • Completing Business Impact Assessments
  • Project Planning
  • Completing Building Permit Assessments
  • Selecting software and Application Service Providers (ASPs)

Skills, Experience & Qualifications:

  • At least 3 years’ experience of Business Analysis techniques and processes
  • Strong knowledge of Solutions Delivery processes
  • Strong knowledge of technical infrastructure and its interdependencies
  • Good knowledge of application infrastructure and its interdependencies
  • Strong knowledge of core business processes
  • Demonstrates good interpersonal skills, and is comfortable at all levels of contact and in a wide variety of situations including external vendors
  • Possesses a high level of presentation skills with the ability to adapt to all levels of audience
  • Awareness of SLA and OLA management
  • Ability to assume authority – to enable the influencing of higher tiers
  • Strong negotiation skills
  • Good communication skills

If you would like to apply for any of our current vacancies please send your CV and a covering letter to recruitment@rivieratravel.co.uk

 

Tour Manager Roles Worldwide

 

WE ARE NOT CURRENTLY HIRING FOR OUR TOUR OR CRUISE MANAGERS TEAM

   

Customers have described our tour managers as knowledgeable, kind, well-organised and resourceful, as well as having a great sense of humour and a genuine passion for the places we visit. Many have been with us for more than a decade, some even two. For them, being a tour manager is not just a job – it’s a passion.
Read more about our tour managers here.

We’re looking for tour managers with the following qualities:

  • Excellent organisational and leadership skills;
  • Problem-solving skills and the ability to remain calm under pressure;
  • Dedication to delivering exceptional customer service;
  • A genuine interest in people;
  • Good understanding of the importance of communication;
  • The ability to speak languages pertinent to our destinations is an advantage, although not a prerequisite;
  • Experience is not always necessary, but you must have a passion for travel.

Send your CV along with a cover letter and a recent photo of yourself to tmapplications@rivieratravel.co.uk