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Joint the Riviera Travel Family

 

Join the Riviera Travel family

 

 

Working for Riviera Travel is something special. We are devoted to creating authentic holidays and delivering outstanding personal service, so our customers can enjoy truly memorable experiences. These are some of the reasons we’ve been named a Which? Recommended Provider for six years and continue to win awards each year.

Our business was established over 36 years ago, and despite its rapid growth we still treat each other like we’re one big family – with care, loyalty and respect. Our head office, based in Burton-upon-Trent, has free parking and a lively, collaborative atmosphere. We work hard, but we also have lots of fun. 

We recruit like-minded individuals who are as passionate about travel as we all are. If you think you’re the right fit for us, take a look at our current job vacancies below

 

Head Office Roles in Burton-upon-Trent, Staffordshire

Business Analyst (BSA)

Operating primarily during the Feasibility and Definition phases of the project lifecycle, the Business Analyst acts as a consultation partner between the Business and IT to ensure that all requirements and business impacts are comprehensively documented and clearly understood by other project performers as well as other areas of the business.

Key Responsibilities:

  • Eliciting and prioritising Business Requirements in consultation with the customer and all relevant stakeholders up to and including the sponsor
  • Developing System Requirements to a level of detail from which High Level and Detailed Designs can be created
  • Documenting and maintaining Business and System Requirements
  • Conducting formal and informal reviews of both Business Requirements and System Requirements documents
  • Creating appropriate Requirements Traceability Matrices (RTM) and maintaining those elements of RTMs which relate to Business and System Requirements
  • Participating as required in other phases of the SDM lifecycle, including carrying out updates to requirements documents arising from defects found in the Design and Construction phases
  • Contributing to formal and informal reviews conducted by other project performers

Plus assisting the Project Manager in the following tasks:

  • Creating and refining project estimates
  • Ensuring business process impacts are identified and that together with the systems requirements the totality of the Business Requirements are met
  • Completing Business Continuity Management Assessments
  • Completing Business Impact Assessments
  • Project Planning
  • Completing Building Permit Assessments
  • Selecting software and Application Service Providers (ASPs)

Skills, Experience & Qualifications:

  • At least 3 years’ experience of Business Analysis techniques and processes
  • Strong knowledge of Solutions Delivery processes
  • Strong knowledge of technical infrastructure and its interdependencies
  • Good knowledge of application infrastructure and its interdependencies
  • Strong knowledge of core business processes
  • Demonstrates good interpersonal skills, and is comfortable at all levels of contact and in a wide variety of situations including external vendors
  • Possesses a high level of presentation skills with the ability to adapt to all levels of audience
  • Awareness of SLA and OLA management
  • Ability to assume authority – to enable the influencing of higher tiers
  • Strong negotiation skills
  • Good communication skills

Senior Insights Analyst

The Insights Analyst will work closely with the Insights Manager and the wider team, in research design and delivery. They will be responsible for managing the research and will ensure integrity of the research and adherence to market research best practice. They will also work closely with the marketing team providing insights into customer behaviour looking at retention, conversion, and acquisition of customers. They will be agile in their working methods, being able to provide ad hoc analysis quickly and efficiently whilst maintaining accuracy and a high standard of analytics.

Salary: Competitive

Key Responsibilities:

  • Extracting data and manipulating using SQL
  • Providing deep-dive analysis into customer behaviour and analysing key business KPI's such as acquisition, retention, and conversion
  • Owning projects and communicating key insights back to senior leadership
  • Managing multiple projects for a variety of stakeholders; managing stakeholders’ goals and expectations
  • Developing research instruments at the request of senior marketing/key stakeholders to gather both quantitative and qualitative data on the customer database
  • Rapid exploration and analysis of results
  • Communication of insights within the business and to a non-technical audience

Skills, Experience & Qualifications:

  • Expert in SQL having utilised it in a commercial role previously
  • Proficient in Microsoft packages (Excel, PowerPoint, Word)
  • You’ll need to have a love of data and insight: placing importance on accuracy and attention to detail, married to communication and interpersonal skills in telling stories with data in a way that works for different audiences
  • Extensive experience of completing complex data analysis and create proposals / provide recommendations on the back of analysis
  • The ability to work under time pressure while providing high quality output
  • Champion data quality and integrity, highlighting data quality issues and suggesting appropriate solutions
  • Excellent technical quantitative research skills, and proven experience managing research projects end-to-end, independently
  • The ability to influence at a senior/stakeholder management level

Travel Consultant – International Sales

Reports to: Contact Centre Team Manager

Department: Contact Centre

Salary: Competitive

Role purpose: Travel Consultants talk passionately about our products and offer a wealth of knowledge and experience to guide our customers into choosing a Riviera holiday that’s perfect for them.

Key Responsibilities:

  • Responsible for dealing with all inbound customer enquiries and converting these to bookings, as well as giving advice via live chat and email.
  • Building rapport with our customers and travel agent partners, by providing professional, informative, and courteous service throughout.

  • Receive inbound calls from our customers and travel agent partners, and to take ownership with supporting out guests through their booking journey.
  • To make outbound calls to customers to follow up on potential bookings.
  • To work closely with our North American sales team as well as our representatives in Australia, Europe, South Africa and beyond.
  • To handle and convert group enquiries, and to manage group reservations.
  • Updating our internal systems and spreadsheets with accurate and crucial information.
  • Daily administration tasks, which include invoicing and creating contracts.
  • Ensure enquiries are dealt with quickly and efficiently in line with SLAs and with the best outcome for the customer.
  • Upholding Riviera’s values within every aspect of the role.  Delivering exceptional experiences both internally and externally.

 

Skills, Experience & Qualifications:

  • Impeccable verbal and written communication skills and strong attention to detail.

  • A demonstrated passion for travel and ideally sales experience within the travel industry.

  • Thirst for knowledge and expanding your experience and skill set.
  • A track record of building exceptional customer relationships within a customer service environment.
  • Resilient to challenges and setbacks – this is a sales role; you’ll need to stay motivated when things feel like they’re not going your way.
  • Comfortable working with systems and good level of literacy with Microsoft Office tools.

  • Capable of managing own workload within a fast-paced environment, whilst focusing on multi-tasking a diverse workload and prioritising accordingly.
  • Ideally, you’d have experience working within a contact centre environment.
  • Proven ability to identify customer needs through questioning and information gathering.
  • The motivation to go above-and-beyond for our customers.
  • Ability to work as part of a team.

Talent Acquisition Partner (6 - month fixed Term Contract

Reports to: Head of People

Department: People

Role purpose: This role is part of the expanding people team and will be responsible for the end to end recruitment of all roles across the business. The Talent Acquisition Partner has hands on experience of recruiting in any sector a wide range of roles.  They are a proactive and organised recruitment specialist who can effectively identify and directly source talent, manage candidates and stakeholders and partner the business to bring in the right talent for those teams in the most cost effective and efficient manner.

Key Responsibilities:

  • Partnering with managers to define their current requirements
  • Undertake a variety of sourcing activities to fill current vacancies using relevant recruitment marketing tools

  • Consult with managers and the wider People Team to understand the skills required for each position in order to effectively match to deliver on company requirements and needs
  • Writing engaging recruitment adverts and evaluating the effectiveness of recruitment activity and make changes where necessary.
  • Be the custodian of the candidate experience, ensuring candidates have an outstanding experience throughout the selection and on-boarding process
  • Complete recruitment related administration as required (rejections, interview invitations, room bookings, contracts etc.)
  • Improve hiring manager’s capability with the interviewing processes and proactive networking through recruitment sites such as LinkedIn

Skills, Experience & Qualifications:

  • You’ll be experienced in full cycle recruiting and employee branding, have a keen eye for spotting talent and a creative way of discovering them

  • Experienced in full cycle recruiting, sourcing and employment branding

  • Good understanding of all selection methods and techniques such as interviews, assignments and psychological tests and a creative ability to improve on the traditional
  • Proficient in the use of social media and recruitment tools
  • Excellent communication skills to communicate with a diverse group of stakeholders and customers
  • Highly organized and able to manage large volumes of recruitment in fast paced environment
  • Critical and creative thinker with good problem-solving skills
  • A mix of agency and internal background is desirable but not essential
  • A real passion and enthusiasm for recruitment

Technical Support Engineer

Reports to: Technology Manager

Department: IT

Salary: Competitive

Direct reports: None

Key relationships: Development Team

Working as part of a small, up and coming, IT team, you will be the primary in-house Support Engineer to support the IT issues/ requirements within the business. Working alongside an external 3rd Party support company you will support all the company infrastructure and services along with supporting our users. In brief, we are looking for a confident and professional, self-motivated individual with strong systems , networking and desktop support experience that can communicate well with fellow employees, providing a prompt and effective service to the business across a range of systems and technologies.

Key Responsibilities:

  • Providing support for the systems and technologies used within the business
  • Assisting with hardware, software, network and communications issues

  • Managing and monitoring the IT infrastructure on prem, in the DC, within AWS and for home workers
  • Managing and testing backups, managing and modifying DR/ business continuity
  • Administration of AD, group policy, MS licensing, etc
  • Evaluating, updating, commissioning and de-commissioning the systems, services, laptops within the business
  • Escalation of issues to 3rd Party support companies
  • Supporting users and resolving their issues
  • Assist with the creation and maintenance of documentation relating to ICT services and systems

Skills, Experience & Qualifications:

  • 5+ years of supporting business systems and networks
  • Solid systems architecture and technology knowledge
  • Knowledge and experience of VMware, AWS, MS server, O365, Backups, Business Continuity/ DR
  • Knowledge of Networking inc. WiFi, VLAN’s, WAN’s
  • Experience of fault analysis, call management and prioritisation skills
  • Experience of server security and patch management
  • A strong team-player, should also be self-motivated, able to manage time and workload effectively
  • Excellent communication and customer service skills

If you would like to apply for any of our current vacancies please send your CV and a covering letter to recruitment@rivieratravel.co.uk

 

Tour Manager Roles Worldwide

   

Customers have described our tour managers as knowledgeable, kind, well-organised and resourceful, as well as having a great sense of humour and a genuine passion for the places we visit. Many have been with us for more than a decade, some even two. For them, being a tour manager is not just a job – it’s a passion.
Read more about our tour managers here.

We’re looking for tour managers with the following qualities:

  • Excellent organisational and leadership skills;
  • Problem-solving skills and the ability to remain calm under pressure;
  • Dedication to delivering exceptional customer service;
  • A genuine interest in people;
  • Good understanding of the importance of communication;
  • The ability to speak languages pertinent to our destinations is an advantage, although not a prerequisite;
  • Experience is not always necessary, but you must have a passion for travel.

Send your CV along with a cover letter and a recent photo of yourself to tmapplications@rivieratravel.co.uk