Frequently Asked Questions
Our Holidays
What’s included in my holiday?
Our fully comprehensive itineraries include all of the ‘must see’ sights and experiences your selected destination offers. Many operators sell these as ‘optionals’ — but on a Riviera holiday you will miss nothing of importance. We do not sell you lots of additional excursions that just add to your overall costs. For specific details of what is included, please see the relevant tour page.
Is my money protected?
We are fully bonded with the IAA and ITAA so you can rest assured that your money is safe in any eventuality.
Making a Booking
Where can I find the Booking Conditions?
Our Booking Conditions can be found with your Brochure or Dates & Prices booklet. Alternatively click here to see them. Please note that the bookings conditions form the basis of your contract with Riviera Travel. We strongly recommend that you take time to read these Booking Conditions.
How do I make a booking?
You can make a booking on-line — simply select the tour you wish to book and click the Book Now tab. On some holidays we need to request flight seats — these are not bookable on-line. Alternatively, simply complete a booking form which you can download here and send it to us or telephone our Reservations Team on 01 905 6300 Opening hours are 9:00am to 5:00pm, Monday to Friday.
How can I pay for my booking?
Payment can be made by either cheque or debit/credit card. Please note that there is a 2% fee for any payment made by credit card — no charge is made for payments by debit card.
Do I require travel insurance?
It is a condition of booking that you carry suitable travel insurance — we offer a competitive policy that you can take out when booking your holiday.
When should I pay my balance?
If you are booking your holiday to travel within eight weeks of departure, payment is required in full at the time of booking. Outside of this time period, you should pay your balance by sending a cheque or calling our Reservations Team on to pay by card. Please note that there is a 2% fee for any payment made by credit card — no charge is made for payments by debit card.
What documentation will I receive after making my booking?
When booking on-line you will receive an e-mail immediately following confirmation of your payment, detailing the tour. We will then send you a copy of this confirmation by post, which you will receive within 10 days. For bookings by telephone or post you will receive a confirmation within 10 days of your booking having been processed. Along with your confirmation, in the post you will receive a passenger information form, which contains all the information that you have provided about each passenger at the time of the booking, as well as space to provide additional information such as passport details. It is important that you carefully check the information on this form and return the form with any missing information completed.
Amendments & Cancellations
How do I cancel my booking?
If you wish to cancel your booking, please inform us as soon as possible in writing to Riviera Travel, Glendore House, Malahide Road, Balgriffin, Dublin 17 or by e-mail to help@rivieratravel.ie. Please note you will be liable to pay the cancellation charges detailed in our Booking Conditions.
How do I make a change to my booking?
If you wish to amend your booking, please inform us in writing to Riviera Travel, Glendore House, Malahide Road, Balgriffin, Dublin 17 or by e-mail to help@rivieratravel.ie. Please note that an amendment fee of €15 per passenger, plus any additional costs levied by our suppliers will be charged.
Coaches
How are coach seats allocated?
On most European holidays we operate a seating policy based on the date you make your booking. For worldwide holidays, we operate a seat rotation system.
What kind of coaches do you use?
The coaches used are of executive standard and feature air-conditioning (where appropriate). In all cases, regular comfort stops will be made to ensure a relaxing journey.
Flights
Can I pre-book my seat?
Seats cannot be pre-booked but we can request an aisle or window seat. However, we cannot guarantee your request will be met by the airline or Eurostar. On all our rail services we provide, you will have a guaranteed return seat allocated for you, which you will receive details of in your final documents.
When will my flight times be confirmed?
Departure times will be indicated on your confirmation invoice. From time to time airlines change timings; where this is the case we will notify you as soon as possible.
When can I expect to receive my tickets?
Your tickets and final travel documentation will be sent to you approximately 14 days prior to your departure date. Please make sure that you check the details on your tickets and advise us immediately of any errors.
What should I do if I don’t receive my tickets?
If you haven’t received your tickets 5 days before you are due to travel, please telephone our Reservations team on 01 905 6300. Opening hours are 8.30am to 5.00pm, Monday to Friday.
What should I do if I lose my tickets?
You must contact us as soon as possible on 01 905 6300. and we will provide replacements or advise on what to do.
What is my check-in time?
For European holidays the check-in time is 2 hours before your flight, for Long Haul destinations you should allow 3 hours for check-in.
What is my baggage allowance?
You will receive details of your baggage allowance with your final travel documents, which are sent approximately 7 days prior to your date of departure. Alternatively, please call our reservation team on 01 905 6300. for further details.
Passports, Visas and Health
Will I require a visa?
Visas are required by Irish Passport holders to enter a number of countries that we operate to and may incur an additional charge. Details about visas can be found on each holiday featured. Please check carefully if you need a visa as we cannot accept responsibility for the cancellation of a holiday due to the non-granting of a visa. If you are unsure whether you require a visa please contact our Reservations Team on 01 905 6300
Do I need a passport?
It is essential for Irish citizens to possess a full ten year passport, valid for at least six months beyond the return date for all holidays abroad. For details on how to obtain a passport log onto www.dfa.ie
Are there any additional passport requirements if I am travelling to the United States?
Irish passport holders do not require a visa under the US Visa Waiver Programme. Your passport must be machine readable (i.e. must be type written and not hand written. If it is hand written then you will need to apply for a visa) All Irish passport holders qualifying for the Visa Waiver Programme must now apply online for authorisation to enter the USA. This is done by going to https://esta.cbp.dhs.gov and registering at least 72 hours before travelling. Without authorization prior to travel, admission to the USA may be denied at the Port of Entry. Non-Irish passport holders should contact the American Embassy for more information. Further details can be found at http://www.dublin.usembassy.gov/general
Will I require inoculations for my holiday?
Please refer to the specific guidance against each tour
